GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to join with clearly laid out level of cover and no confusing options. And of course at an excellent price.”

Helpful Report

Posted 6 years ago

“Really friendly/helpful agent. Joining process quick and simple. No age limit on vehicle!!! G8 cover for the money, now feel don't have to worry in the event of a breakdown.”

Helpful Report

Posted 6 years ago

“It was quick and easy”

Helpful Report

Posted 6 years ago

“Very helpful and clear cut . The only thing I wasnt pleased about was the fact that I had to wait for 24 hours before it became active . Mine had expired on the day I phoned ( my mistake) but as I needed cover from that day it wasnt forth coming which was disappointing as we had been members for years previously. The only reason I hadnt renewed in Jan 2017 was that I was given a free years cover from VAG when I bought a different Golf. Yours faithfully G. Chambers”

Helpful Report

Posted 6 years ago

“Website easy to follow and buying this was easy Hope cover is as good”

Helpful Report

Posted 6 years ago

“I've used GEM in the past and always been very pleased with the quick response. Now that my courtesy AA cover had finished with Ford I didn't have to think twice about coming back to GEM.”

Helpful Report

Posted 7 years ago

“The website was clear and easy to use. Excellent.”

Helpful Report

Posted 7 years ago

“Everything very clearly explained”

Helpful Report

Posted 7 years ago

“easy to apply for membership. good value for money. came recommended.”

Helpful Report

Posted 7 years ago

“I have only used the breakdown service once and the repair garage managed to find me in the wilds of Cumbria. The downside is the price of renewal compared to a new policy, it costs considerably more if you are renewing, I find that annoying.”

Helpful Report

Posted 7 years ago

“Have just arranged breakdown cover for my family. Easy to complete. Time will tell if it is right for us.”

Helpful Report

Posted 7 years ago

“Have just arranged breakdown cover for me and my family. Time will tell on how it goes.”

Helpful Report

Posted 7 years ago

“Very friendly helpful lady talked me through the services offered and benefits so it was an easy for me to join.”

Helpful Report

Posted 7 years ago

“A fabulously easy way to join.”

Helpful Report

Posted 7 years ago

“It was easy to use the on-line site. I had one query which was quickly resolved by telephone by very pleasant staff.”

Helpful Report

Posted 7 years ago

“The site was simple to use and the process was easy. Just hope its the same if I ever breakdown.”

Helpful Report

Posted 7 years ago

“Very clear information, quick and simple to join (5 mins) and very good value.”

Helpful Report

Posted 7 years ago

“we've been with you over 10 years but this year you did not send us a reminder to renew hence our membership lapsed, and of course we only found out when we tried to get help from you when my wife was stuck miles from home. We were told could not renew and a new membership would take a day or two before we could use the cover. We have renewed now but will seriously have a shop around when this runs out due to the poor contact from you”

Helpful Report

Posted 7 years ago

We were sorry to read that your policy had lapsed when you called for assistance. We can confirm that an invitation to renew was sent on 3rd April for renewal on 4th May as usual. We are sorry it did not reach you.

Posted 7 years ago

“The front of house service was very good,with very pleasant staff member, as yet i have not experienced the breakdown service it is impossible to comment, hopefully in the event will be as good as the front of house service.”

Helpful Report

Posted 7 years ago

“Not used the service yet. Very easy account set up though.”

Helpful Report

Posted 7 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews