GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not had cause to call GEM out yet, so I can't comment on their service. However, their newsletter makes for an interesting read, and suits an older generation of drivers who want motoring information without the 'Top Gear' fluff. However, the biggest benefit this year is the addition of Paypal as a payment mechanism. Well done to whoever decided to do that, it made this years renewal effortless.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to give your feedback it is always greatly appreciated. We are glad that you enjoy our newsletter and thank you for renewing with us again this year. We welcome your continued support and wish you safe motoring. GEM Team

Posted 8 years ago

“Did not find any difficulty using the site but as yet have not tested the service so cannot comment. A bit confused as to why I have had two requests for a review.”

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Posted 8 years ago

“Straightforward website to use. Able to apply online quickly and easily”

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Posted 8 years ago

“I FILLED A FORM IN ONLINE. WHATS TO SAY?”

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Posted 8 years ago

“Service is great when you need them - but the office team weren't so pleasant when I called about the renewal price. Prepared to overlook that as the rest of the GEM product is good.”

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Posted 8 years ago

“Not able to write a true review as I have only just joined GEM, the proof will be in the pudding.”

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Posted 8 years ago

“Used the service after a breakdown in the last 12 months with an acceptable outcome. However, upon renewal a 10% premium increase is difficult to justify with inflation rates so low.”

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Posted 8 years ago

“As a GEM member (but not of the Breakdown service) from reports I have read in the magazine and elsewhere I realise that it is an excellent service. I enrolled for the breakdown service online last evening, I chose and paid for Reclaim. However when I printed off the literature I was most confused. What is Recovery Extra? Will my vehicle be transported to my home if a garage is not open or unable to effect a repair? Recovery must take place at the same time as the call-out, but you will not know if the garage can repair the vehicle so how do you get recovery back to home? If I am driving a hired car do I request Recovery back to the point of hire as the rental company may wish to carry out the repair? Do I still pay my annual membership subscription to GEM for my copy of Good Motoring. I think I need to telephone you as I have more questions.”

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Posted 8 years ago

“So far, all I have had is your confirmatory email and the infomation that I have down loaded!”

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Posted 8 years ago

“No problems signing up but of course the experience can only be accurately assessed if the cover is put to the test...hopefully never! Aldo of course when re-new album occurs! Just one point though,the one thing which would improve the joining process would be a member's card..such as the AA provide.This would be good to put inside obe's wallet to always be handy.Much better than the typed piece of paper I now have to use. Sometimes these little things cost very small amounts but can contribute greatly to customers' purchasing experience.”

Helpful Report

Posted 8 years ago

Dear Member, Thank you for taking the time to comment. We can confirm that membership cards are produced, and you will both receive a card within 14 days of joining. Should these not be received, please contact us during office hours Monday to Friday 9.00am - 5.00pm. Kind regards, GEM Customer Service Team

Posted 8 years ago

“Not to pleased having to pay £30 more on a family membership, compared to new members !”

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Posted 8 years ago

“This is the start of our second year as members. We haven't required assistance yet so do not have an opinion to give. Regards Martin”

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Posted 8 years ago

“The proof of the pudding ... . It was very easy to join GEM online, but of course I hope never to have to use them. Only then can I give them a true rating on customer service.”

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Posted 8 years ago

“Why isn't the rate of IPT shown on this year's documents? Members might presume that any increase is due in part to an IPT rate increase although IPT is still 6%. I presume that you will show IPT at 9.5% on next year's documents to support further increases?”

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Posted 8 years ago

“We are not happy, as we have been with you for a long time, not good enough discount was presented to us.”

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Posted 8 years ago

“I have been a member for two or three years, so I am a little annoyed to receive a renewal notice with a quotation of £15 above the net web price for the same offer. Why???”

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Posted 8 years ago

“It was easy enough to take a recovery package but (if I understand correctly) I was a little disappointed that the "reclaim expenses" scheme only covers up to £70, when recovery can be more costly than this. . I should have studied the terms more closely.”

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Posted 9 years ago

Thank you for your review. Outside a 1/4 mile from your home address breakdowns are fully covered and you will receive a full refund of expenses. If you are at the home address or within a 1/4 mile, lock your keys in the vehicle, misfuel, had an accident or suffer theft or vandalism there is a limit of £70.00 reimbursement. We hope this offers clarification. GEM Customer Service Team.

Posted 9 years ago

“GOOD COMPANY FOR RECOVERY EXCEPT IF YOU HAVE A 12 FOOT TRAILOR INSTEAD OF A 10 FOOT FIND THIS OUT IN THE SMALL PRINT YOU GET FOOLED WHEN YOU SEE THE ADVERT WITH A 25 FOOT CARAVAN BEING TOWED ANYWAY £525 POUNDS LATER I I HAVE LEARNT A LESSON ANOTHER COMPANY YOU CANT TRUST AGAIN READ THE SMALL PRINT D NASH”

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Posted 9 years ago

“On your Website the Premium quoted for new customers are cheaper then renewal Premium for existing for same Cover. So this means that at the expanse of existing customers, the new customers are enjoying cheaper Premiums.”

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Posted 9 years ago

“I thought I would go with GEM due the price, I had a breakdown at my daughters school and I have to say the customer service was horrible the man kept repeating everything I said as you can imagine the last thing you want to do is repeat information that they should already have and you trying to get help asap. I got very frustrated with the man as I was late picking up my daughter and they were going to close the school gates. But once the breakdown came the man fixed the car it was a flat battery he changed it there and then, I was satisfied with the service from that point. I will give them another go, but will be keeping an eye on them because value is not everything quality is”

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Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews