GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call centre staff were excellent - polite and efficient. Wait for recovery seemed a little long being as the firm was only about 3 miles away.”

Helpful Report

Posted 8 years ago

“Simple information and presentation to enable me to make my mind up, other competitors seem to revel in complicated options; RAC wanted £60 more for the same cover. I have already recommended this to a friend.”

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Posted 8 years ago

“Excellent service from excellent staff”

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Posted 8 years ago

“I'm new to GEM, so my only review can be of the signing up process, which has been excellent. My only suggestion to better it would be for you to have an 0800 number. On that alone you'd probably make a 10% gain in customers.”

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Posted 8 years ago

“Simple and uncomplicated ts + cs; fast and relatively easy route to membership; the annoying auto-renewal scam absent here; good communication; good service at the mechanical end and good value. My only criticism is the existence of preferential intro. rates for new customers. John Barnshaw”

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Posted 8 years ago

“I joined GEM as they were offering a very good price for breakdown cover and had everything i required”

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Posted 8 years ago

“quick & easy to understand,register & pay.”

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Posted 8 years ago

“Went on a compare site for car breakdown cover, saw this one and it ticked all the boxes”

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Posted 8 years ago

“easy form to fill out good service”

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Posted 8 years ago

“Having been a member of the RAC since 2006, I enquired with GEM Motoring Assist about membership. It was very simple and straightforward and the operator was very friendly, helpful and made sure that I had all the information needed. I signed up straight away and, because of a promotion, saved almost £200 on what the RAC wished to charge me for renewal. Two days later there was a n article in Which? magazine warning members of unprecedented and unwarranted price increases. Well done GEM Motoring Assist.”

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Posted 8 years ago

“To be fair I have faith in Gem, having mentioned that, I have not yet used the system so cannot comment the service, but wish them well.”

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Posted 8 years ago

“So far so good, although I haven't yet had to use their services. Easy and clear method of applying for breakdown cover online.”

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Posted 8 years ago

“Very friendly and efficient service. Many thanks.”

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Posted 8 years ago

“easy to use web site. Cover for the money compared to other breakdown services appears to be really good.”

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Posted 8 years ago

“prices very good and easy to set up and pay for new membership”

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Posted 8 years ago

“Ordering online was easy and my card came quickly.”

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Posted 8 years ago

“As I imagine is the case for everybody, I hope that a breakdown recovery service is something that I never have to use. However, based on my GEM experience so far I anticipate that everything will be handled smoothly and efficiently. Reasonable cost for complete peace of mind - Unbeatable!”

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Posted 8 years ago

“Hi I was very impressed with the effort your team made to organise my cover at short notice BUT although I paid in full and was assured that cover started today , Sunday 26 June I do not have any paperwork to show I have the cover . I had agreed to email but still no paperwork . I leave home to pick up the car tomorrow Monday 27 June @ 6.00 am and have no documentation in case of an incident. What now?”

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Posted 8 years ago

“Whole family has been with GEM for many years. Excellent cover at competitive prices and quick and easy claim procedure.”

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Posted 8 years ago

“Your web site was very easy to use, there seemed no fuss at all ... nothing over complicated in the forms to complete. I very much like the SMS message reminding me to save the Emergency number, and best of all the value for money I am paying. So a big thank you!”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews