GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online purchase process; hope I never need to use the service!”

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Posted 8 years ago

“all ok”

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Posted 8 years ago

“Quick and straightforward procedure. Very pleased so far.”

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Posted 8 years ago

“subscribing on line was very easy. I was especially pleased that the system did not retain credit card details, so no automatic renewal/inertia selling”

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Posted 8 years ago

“Great communications on email and phone with questions I had answered clearly”

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Posted 8 years ago

“The purchasing process was very good, but not excellent because I resent having to print out my own documents to save to issuing company the print and postage costs. I would rather pay £1 extra and have them delivered. As a roadside assistance provider the real customer experience is only shown if I have a need to call them out, so I can't comment on that yet!”

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Posted 8 years ago

“The website would not accept my landline or mobile number so I had to ring. Spoke to a lovely lady, ellie I think it was, she was excellent, not just reading from a script.”

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Posted 8 years ago

“wow! That was easy to get registered. ace!”

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Posted 8 years ago

“Brilliant service in a crisis early one Saturday morning with my newly qualified daughter and her first break down experience ! Family cover worth every every penny.”

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Posted 8 years ago

“Renewed o/phone. Staff member very helpful, cheerful and, mad eit a pleasant experience”

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Posted 8 years ago

“Prompt service.”

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Posted 8 years ago

“GEM helped me alter my details very quickly and easily”

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Posted 8 years ago

“been with gem for last year, but disappointed as my renewal price for the next year was more expensive than a new customer for same cover. didnt go via renewal option but chose a new customer option and saved £20. There isnt a no claim discount offer but price and personal cover option is a lot cheaper than 'start rescue' who i was with for 3 years.”

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Posted 8 years ago

“Although I haven't had time to use gem recovery I have found the starting of the membership and sign up,very straight forward..”

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Posted 8 years ago

“The help I received when my car broke down outside my house was excellent. I only waited half an hour till help arrived and then I was taken to a garage, where my car was fixed within the hour and I went on my way. The service I received was excellent and I would recommend this company to everyone.”

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Posted 8 years ago

“Fantastic service as always.”

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Posted 8 years ago

“I hope I never really need to test out their emergency services, my cousin has had the need and was very impressed and pleased. This is only my second year of membership but have been pleased with how competitively priced it was/is, add to that a very good magazine and the main point for me= no automatic renewal. Well done.”

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Posted 8 years ago

“I like being reminded ahead of time. I also like the fact you do not renew automatically charging my card, like certain other insurers. Your product is reasonably priced and stable.”

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Posted 8 years ago

“Friendly and professional service.”

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Posted 8 years ago

“Not able to write a true review as I have only just joined GEM, the proof will be in the pudding.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews