GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good”

Helpful Report

Posted 5 years ago

“Deciding to join, I opted for the Direct Debit method of payment; however, the website rejected this application, for an unspecified reason that my building society was unable to explain. I then paid with my debit card without problems. I was disappointed that my membership does not start for 36 hours; surely coverage should be available instantly?”

Helpful Report

Posted 5 years ago

There could be a number of reasons for this failing the credit reference agency (CRA) check that we use (on a combination of your name, address and bank account information). For instance not all bank and building societies submit data to the CRA’s or it may be a business or non-current account such as an ISA or savings account that does not share consent. Your account may not be consented to share with the CRA. This is more likely if the account is older – i.e. opened prior to 2000 – your account may be known as a ‘non-consented account’ with the CRA. After this date most banks began obtaining customer consent to share this data and most new accounts are generally automatically consented. Should you wish to set up a direct debit for future collections, please contact the office and we can send out a paper mandate for completion. We do only offer cover to commence from midnight tomorrow from the date of application or from a later specified date up to 2 months in advance, this is stated on the website application when choosing the start date. We are pleased to welcome you to GEM. Kind regards The GEM Team

Posted 5 years ago

“I haven't had to use the service in the year that I have had Gem Motoring Assist, but the customer service has always been helpful and friendly. No "Press 1 for this" and "Press two for that."”

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Posted 5 years ago

“I came back to GEM as my previous breakdown operated put the fees up. The GEM staff were very professional and courteous in handling my renewal.”

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Posted 5 years ago

“Very easy to join”

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Posted 5 years ago

“I am not good with technology but found your webpage very easy and straightforward to use, I have only just joined you so can't say anything further.”

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Posted 5 years ago

“Good clear cover explained. Easy to sign up. AA could not match this cover at the price.”

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Posted 5 years ago

“Joined on line and the process was clear and easy to complete.”

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Posted 5 years ago

“Review already sent.”

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Posted 5 years ago

“Excellent telephone response and pleasant ,helpful manner and answered our questions to our satisfaction.”

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Posted 5 years ago

“Applied online. Easy to navigate around website and written in plain simple English. I know what my cover is and more importantly I know how to access it as summary email is sent on completion. Pack arrived very quickly, for those who like a tactile version, and there is a credit card sized membership card. If I was being dead picky I’d say it would be nice to have two cards as if I’m out in someone else’s car I do have my bag (therefore purse therefore card) with me but I don’t always have my bag when driving my car. Hopefully I will never get the chance to review their actual Response Centre or Mechanics!”

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Posted 5 years ago

“Very easy site to use”

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Posted 5 years ago

“Simple no hassle sign up online, clear statement of benefits for each plan.”

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Posted 5 years ago

“Easy easy sign up process. Choice of ways to make payment. Great price.”

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Posted 5 years ago

“COST SEEMED COMPETITIVE COMPARED TO RAC”

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Posted 5 years ago

“There are only two breakdown cover products, which are presented clearly and concisely. The joining experience was simple and straightforward.”

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Posted 5 years ago

“Just joined today, 24 Jan 2019 after reading Which? Consumer's Association recommendation that GEM are the best choice for Car Breakdown/Assistance Insurance.”

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Posted 5 years ago

“already submitted”

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Posted 5 years ago

“Very easy process for buying breakdown cover.Clear information on website which helpe me to make my final decision regarding which company to select.”

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Posted 5 years ago

“Very pleased with the person on the phone made me feel at ease”

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Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews