GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephone on membership help line answered immediately”

Helpful Report

Posted 8 years ago

“Easy to renew online. Seems to be best value for money. I would like to have included my 20 year old motorhome gor use abroad but had to take out seperate policy.”

Helpful Report

Posted 8 years ago

“I can only speak for the sign-up process, as I've yet to call on GEM during a breakdown - but the sign-up procedure was easy, the necessary information was clearly set out, and the breakdown cover seems to be competitive on price. Happy so far.”

Helpful Report

Posted 8 years ago

“Easy to use online application and, unlike other providers, a product that is suitably priced.”

Helpful Report

Posted 8 years ago

“good price and cover, easy to join, user friendly site”

Helpful Report

Posted 8 years ago

“Really great support and service over many many many years. These Guys are totally recommended by all of us in the Jarvis Family. Forget the big Guys , go for GEM, they really are the best.”

Helpful Report

Posted 8 years ago

“Excellent service as always. I have been a customer for many years and the price is very comparable with other breakdown providers but with GEM you do get other extras which have proved very useful.”

Helpful Report

Posted 8 years ago

“This was the first time that I have renewed my membership with GEM. The online payment system didn't work and when I rang the number provided on the Website the lady told me I had got the wrong number and that I should ring head office which I duly did. I rang at 08:55 only to get an automated message to say that the offices opened at 09:00 which seems rather late in this day and age. At 09:05 a helpful lady took my credit card details and explained that there had been problems with the on-line system since the previous day. GEM is not cheap and I chose a premium priced product thinking that the service roadside would be good. Fortunately I haven't used the roadside service yet but based on the above I will carefully think about renewing again next year.”

Helpful Report

Posted 8 years ago

We do appreciate the feedback we get from our members. We are extremely sorry that on this occasion your experience with GEM did not live up to the high standards that we set when it comes to Customer Service. We immediately corrected the error that you pointed out to us with regards to the phone number we were showing for assistance for members renewing online for which we sincerely apologise. There was an issue with our online payments system which took longer to fix than we had anticipated but was soon back up that day. We do thank you for renewing with us and would like to reassure you that we value our members and we will work hard to make sure this experience is not repeated. GEM Customer Service Team

Posted 8 years ago

“Easy online service. Reasonably priced and offering full cover for me and my family.”

Helpful Report

Posted 8 years ago

“So far so good, it was fairly easy to join, friendly staff and seems good service for a reasonable price. Let's see how it all goes.”

Helpful Report

Posted 8 years ago

Author didn't leave any comments.

Helpful Report

Posted 8 years ago

“seem good so far”

Helpful Report

Posted 8 years ago

“I have been with GEM for a number of years now and luckily my wife and I have never had need to use the service. One thing that disappoints us is when the renewal date approaches and we receive a quote its always more expensive to auto renew than if I went online and joined as if I was a new member. There is no loyalty discount or offer of no claims discount. If left to auto renew we get charged more?? Would be very interested in knowing why this is and can be contacted on jaffah138@aol.com. All this being said its still the best value for money breakdown cover on the market.”

Helpful Report

Posted 8 years ago

“Excellent price. Four people covered for £149. Application process very quick. Documentation easy to understand. Would recommend.”

Helpful Report

Posted 8 years ago

“Between us my wife and I have got 5 motorcycles - a mix of modern, vintage and classic - and two cars - one an elderly 4x4. Having struggled to get breakdown cover for the 4x4 in last year because of it's age, we came across GEM Motor Assist. It's the person, not the vehicle, that is covered. And there are few restrictions on the type, size and age of vehicle. Even covered when a passenger in someone else's vehicle. Great peace of mind to now have both my wife and I covered for ALL of our vehicles - for the price of covering just one last year!”

Helpful Report

Posted 8 years ago

Dear GEM Member, Thank you so much for taking the time to say such encouraging things about the service we provide. However, can we just point our that we do not cover the policyholders as a passenger in someone else's vehicle, but as a passenger in any policyholders vehicles. I am sorry for this misunderstanding. As you will know, GEM has been providing a first class service to its members since 1932 and as an independent membership association we always strive to put the needs of our members first. In these busy times, the fact that you have taken the trouble to confirm that our efforts are working is a great encouragement to us all..Thank you once again for your support of our special club. The GEM Team.

Posted 8 years ago

“Easy to navigate website, trouble free policy renewal. Great price allowing policy holder to make a claim for either a motorcycle or a car.”

Helpful Report

Posted 8 years ago

“I have just signed up with you for breakdown service as my present car setvice will have expired by 12/8/16. I have not heard of you until now and was recommended so I hope I will not need you too often and that we will get along just fine.”

Helpful Report

Posted 8 years ago

“great price & testimonials, easy on line booking”

Helpful Report

Posted 8 years ago

“Things were done quick and very polite great service”

Helpful Report

Posted 8 years ago

“Simply straight forward , plain and simple”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews