GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As regards to joining, easily done, have to wait and see if anything else is needed!”

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Posted 8 years ago

“Seams like good value personal cover,had to make phone call to find out if age of cars mattered”

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Posted 8 years ago

“So far Service is good have not made a call out yet customer service side was very good”

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Posted 8 years ago

“I have been a member for many years now, with only having to use the service once. On that occasion (approximately 15 years ago) I could not fault the system. Hopefully now ,things will have got a great deal better with a call center available 24 hrs. Sincerely Robin Smith.”

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Posted 8 years ago

“Good Morning Your call centre was good and easy to talk to so far so good. Best Regards Victor Necchi”

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Posted 8 years ago

“Easy to join, good price, good reviews in "Which" and "Auto Express".”

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Posted 8 years ago

“Pleasant telephone agents who helped me renew easily”

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Posted 8 years ago

“Had reason to call out the break down service last year,very pleased with the service received,would have no hesitation in recommending Gem to others.”

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Posted 8 years ago

“We have been members for many years and have never had to use your services,so it makes it very difficult to rate response time or repairs at roadside.What I would say is why do you not reward long term members with a renewal discount as you do for brand new customers.I would like a response to this comment because next year we may leave and find some other company that is cheaper with a similar service.edwards_michael3@sky.com or 01634681010,regards Michael Edwards.”

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Posted 8 years ago

GEM operates in a fiercely competitive market place and all of our rivals offer discounts to encourage motorists to join them. Most often the rates charged are impossible to sustain in the long term . We have , somewhat reluctantly, been forced to follow this trend in order to maintain our share of the market and to ensure we continue to have sufficient customers to be able to offer highly competitive rates to all our members on an on-going basis. Unlike our competitors GEM is an independent not for profit organisation that has no external share holders to satisfy but likewise we have to operate within our own means while retaining our price levels at the lowest possible rates. Thank you for your continued support - The GEM Team

Posted 8 years ago

“Neither my wife nor I has had to call on GEM for assistance yet, as we just begin our second year of membership, but the customer service on renewing was excellent: everything clear and a couple of queries I had answered with just the information I needed.”

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Posted 8 years ago

“Great value and really quick response”

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Posted 8 years ago

“Can only comment on good price and good admin to date although I have fortunately not had to call on their main function of breakdown recovery”

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Posted 8 years ago

“Joining was easy. Clear and simple choices. Immediate email confirmation.”

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Posted 8 years ago

“GEM USE LOCAL GARAGES. ON ONE OCCASION, THIS WAS AN ADVANTAGE, AS THE LORRY ARRIVED SWIFTLY AND DEALT WITH THE MATTER. ON ANOTHER OCCASION, THIS WAS A DISADANTAGE AS THE FIRM USED WAS BUSY AND IT TOOK A LONG TIME FOR THEM TO ARRIVE. GEM ARE A DECENT FIRM, AND OFFERED FINANCIAL COMPENSATION WHEN THE SERVICE WAS POORER THAN EXPECTED.”

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Posted 8 years ago

“We were dealt with very efficiently thankd”

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Posted 8 years ago

“I got most of the details that I needed from your website and then spoke to a lady on the phone. She was an excellent communicator, "a voice with a smile". I ordered the cover and it all seems great. I have had an email confirmation and have got your app on my phone which looks to me to be the way that apps should be like. The overused word is probably "intuitive". All in all a great service.”

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Posted 8 years ago

“Very competitive quote...Simp,e website renewal process and I love the magazine that comes periodically!”

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Posted 8 years ago

“Changed to you after many years with Autonational Rescue.cannot get through to them to renew policy!!!found you on website.like the idea of person cover rather than a particular vehicle.your price for two persons very reasonable.I only have an I-pad which cannot print docs.would have liked hard copy even if I had to pay extra for them.look forward to prompt service should we ever need to call you.thankyou.Simon & Avril Ellis.P.S.many thanks for your e-mail of 28 July.we look forward to the hard copy of schedule and wallet cards.Simon & Avril Ellis.”

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Posted 8 years ago

We have arranged a Schedule of Insurance to be sent in the post as requested and cards for your wallet/purse will be with you with 10 days - The GEM Team

Posted 8 years ago

“I'm not sure why I have to pay a larger yearly premium than new customers, considering the amount of time I have been a member. I begrudgingly paid the inflated price to save myself spending money on the phone to you to rectify this. I will not be renewing again next year if this stays the same.”

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Posted 8 years ago

“Was easy to negotiate each section. Language used is very customer-friendly, without ambiguity. Price structure very clear and competitive. Hope is has been a good move from current service provider. Thank you all and kind regards. Farid Meghji.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews