GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was simple and easy to navigate but I was disappointed to find I did not get the '14 months for the price of 12 offer' I thought I was buying.”

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Posted 6 years ago

Thank you for reviewing the application process and for choosing GEM Motoring Assist. The current offer we are running is 12 months for the price of 10 which you have benefited. Hope this helps. Kind Regards The GEM Team.

Posted 6 years ago

“Straightforward method of explanation & payment.”

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Posted 6 years ago

“Very clear website; excellent customer service; great value for money.”

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Posted 6 years ago

“Only just joined but the set-up process was quick and easy and the information on the various packages available was simple and clear. The communication to confirm my request was also very speedy. So far so good!”

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Posted 6 years ago

“Joining GEM was very easy; I decided to choose GEM after reading a great deal of reviews online. AA Green Flag and RAC are the ones you would traditionally choose, but GEM always came out on top.”

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Posted 6 years ago

“Very good value and a simple sign up process. Yet to use them for breakdown, but hoping that if I do all is as smooth as joining.”

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Posted 6 years ago

“The joining process was very simple. The amount of cover for the price is excellent. I had a query about the weight of my vehicle and if it qualified. The lady on the phone was very helpful and got back to me the next day. The cost seems to be around half the normal charge of the AA for virtually same cover.”

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Posted 6 years ago

“Yes ,I did have a problem, but Alison Gorman sorted it out very well for me. Thank you”

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Posted 6 years ago

“The way you join GEM Motoring Assist is very easy and was one of the cheapest quotes for the cover I needed Thank you”

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Posted 6 years ago

“Does what it says on the tin. LOVE GEM - says it all.”

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Posted 6 years ago

“Easy to join , hassle free”

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Posted 6 years ago

“If only all online experiences were this easy! Clear explanation of what you were buying and simplicity itself to cover both the drivers in our household. If the recovery service itself proves as efficient and user friendly - it will have been money well spent.”

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Posted 6 years ago

“Looked for the right cover to suit my needs and GEM Motoring Assist ticked all the boxes and great value compaired to the other suppliers like AA and RAC etc.”

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Posted 6 years ago

“Decent price of cover for new member. Easy to work through details. Interested to use other member benefits..”

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Posted 6 years ago

“Good website, with everything clearly laid out and easy to use. The signing up process was simple, straightforward and quick.”

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Posted 6 years ago

“Fast, reliable service. Great website for gifts”

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Posted 6 years ago

“Only just joined online really simple and intuitive no card details saved was a bonus for peace of mind. If first impressions of GEM count for anything then I am confident that all will be good”

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Posted 6 years ago

“I tried to call to get some advice on a quote and after 12 minutes on the line was cut off, both bad points in my book, the main reason for trying to find a new company to cover us was the RAC very poor response times on the phone. Tried the live chat option, again this isn't really a live chat just away to get someone to email you back. Things turned around somewhat once I was talking to Alison Gorman via email, would have given at least a Good and possibly a Very good if I could get the information I needed, and clarification of some aspects of what you offer on your T&C's. The 2500kg was particularly confusing as ours like many camper vans is 3500kg. It should be made clear that panel van conversions are covered unto 3500KG, currently that is not clear. Ease of communication is very important to me as a customer, I hate having to go through lots of press this and press that options. I would like to speak to a REAL person asap.”

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Posted 6 years ago

“Quick and easy to join and also well reviewed by which.”

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Posted 6 years ago

“Looks good so far. Bit early to see if a company is as good as you expect! Confused with the other choice (where one pays, and then claim back) Would like more info, as it mentions a claim limit in many places.”

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Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews