GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cannot complain about customer service at GEM, they were prompt informative and kept in contact to update on the situation! another car was broken down at the same services for an hour before i arrived and his top AA cover turned up after my service did! Needed a relay recovery back to Cornwall from Taunton which wasn't ideal but understandable due to it being late on a Sunday. Weston recovery (Somerset) and Highfield garage (Devon) were excellent and friendly! top customer service and good conversation to distract from the long journey! my first mechanic even spoke to my partner on the phone and explained the problem so he could order the part before i even got home! First man with me within 40 minutes and he would have been able to tow me but he didn't have enough seats and the next guy turned up within 30mins to take us to Exeter where we were transferred on to another truck for the final leg!”

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Posted 8 years ago

“I was shocked at the price of my AA cover renewal and did a bit on on-line research. Was attracted by the price (half the AA cost) the customer reviews and the fact that the cover extends to my classic cars. When i had a problem doing the on-line form (my fault in fact) I rang up and was amazed that a real person answered the phone almost immediately! That's almost unprecedented these days and made a welcome change. Obviouisly the proof will be in the pudding if and when I break down!”

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Posted 8 years ago

“competitive price and good reviews on the internet”

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Posted 8 years ago

“very happy with service provided”

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Posted 8 years ago

“No fuss, good honest answers from staff. I was able to get family cover at Good price with great protection.”

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Posted 8 years ago

“Well it's difficult for us to fault GEM but we can't give full stars due to the fact we've not had to call them to a breakdown however we've renewed for a second year as they remain competitively priced and hassle free. Thank you”

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Posted 8 years ago

“we received our renewal which we paid one month in advance , as this had increased by over 23% we phoned to ask why? reason-higher tax-joining offer,now not given-but this price was 12months for the price of 11mths[it would seem that loyal customers are not given anything for loyalty ]12mths for the price of 11 some but still 23% up ! some offer,not a great thank you when you phone [ don't bother] _ __still other companies will benefit.”

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Posted 8 years ago

“I am asked to review the prompt service received from my recent breakdown. However, the one a few months before was very late in arriving despite having a 92 year old lady passenger on board. Strangely, I wasn't offered the opportunity to review! I'm doing so now.”

Helpful Report

Posted 8 years ago

Dear Member, We continually strive to provide a first class service to our members so thank you for taking the time to give us your feedback. We were sorry and disappointed to read that the service you received on a previous occasion was below our usual standard. Your comments have been passed on to our service provider who will investigate this as they can listen to the calls and monitor the service provided by the garages. They will respond to you directly. In the meantime we apologise for any inconvenience caused. GEM Customer Service Team

Posted 8 years ago

“Don't be miss lead by the four star rating, I have not had the pleasure or misfortune to need to use the break down cover yet and hope I never will. But I feel sure that if I need to it will be a 5 star service. That's why I can't give a 5 star at the moment. I have how ever used the motor legal service and that is a 5 star.”

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Posted 8 years ago

“I have been a GEM member since 1980, and have just renewed my membership. Looking at the information which came with the renewal I thought it was time (advancing years) to get breakdown cover. The query was dealt with very efficiently. The quotation was given, the cover was explained , all in the space of about five minutes. I was very satisfied and pleased with the outcome.”

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Posted 8 years ago

“It`s good to be able to contact a real person if you have any query about your membership and to receive a speedy answer from them makes your membership more worthwhile.”

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Posted 8 years ago

“My vehicle suffered a broken front spring whilst parked at home. I was pleased to find that my membership covered this type of breakdown. Telephone response from GEM was prompt giving me a specific time for recovery of the car. The recovery vehicle arrived on time and the operative undertook a difficult recovery because the car was in a confined area and one front wheel was jammed by the broken spring. I was impressed with the entire response from first contact to recovery of the car.”

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Posted 8 years ago

“diffrent me need moblie number i am self deaf text easy fair my husband hearing for suit no me hard own been happin cant have nuumber moblie ?? skpye my dauhger help me no easy thank you”

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Posted 8 years ago

? Thank you for taking the time to review our service. We have a separate number for the deaf, hard of hearing or speech impaired, text messages should contain your full name, membership number, vehicle registration and home post code. The number is 07537 404890, this can also be found in the terms and conditions booklet. Many thanks GEM Customer Services Team.

Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“Very good value and service would recommed”

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Posted 8 years ago

“My motorcycle broke down two weeks after joining GEM. The initial call to the company was dealt with professionally and courteously. The breakdown vehicle that was used to transport my bike was excellent for the job, which has not been the case with other breakdown companies that I have used in the past. The gentleman who came out to me had my motorcycle loaded in no time at all and took it to the destination of my choice. Very pleased with service and thus I have renewed my cover for another year.”

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Posted 8 years ago

“I had no problems when insuring my car and found the web site very easy to use.”

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Posted 8 years ago

“Hi, Being a fellow Member, as you would expect my experience of Motoring Assist goes back many years. With the early days not having to wait by the road side, for the man with the Yellow or Blue Motorcycle combination to arrive hours latter, instead visited nearest Pub, enquired the best local garage and got the car fixed and paid the man. Or stopped the Night while he got a suitable spare part. Which is all it cost me, the rest as they say was on the "House". Moving forward to as "modern as I get", in the event of a breakdown use the Mobil give position, wait few minutes and you get a text message giving how long and who's coming . Over the Years have been tempted to find an alternative Breakdown Service, But "Auto Express" don't think there is one as good, or cost effective.”

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Posted 8 years ago

“In all dealings with customer services the staff have been excellent.”

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Posted 8 years ago

“I have heard from my friend and search on internet. They were claiming they are good. My first contact with customer services was also good. I am sure that they would be good in overall services”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews