GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just signed up but the website seemed very clear, straightforward and helpful. From what I can see there seem to be a wide range of cover at a fraction of the cost of similar cover with the AA. I am wondering why I did not check this out earlier!”

Helpful Report

Posted 6 years ago

“I bought breakdown assistance on the basis of the Which report. I purchased on line. It was simple and quick.”

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Posted 6 years ago

“This concerns joining GEM. It was quite easy on line but I have knocked it down 2 stars because I could not set up a direct debit. There appears to be a problem between GEM and the banking world. When trying to submit the Direct Debit on line it would not validate. GEM told me to contact my bank and my bank told me to contact GEM as they should raise the Direct Debit. GEM told me they would get the same result. I was also told by GEM that the problem often occurs when someone has been with their bank too long!! Hope their recovery service turns out better than this otherwise it will be bye bye GEM!!”

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Posted 6 years ago

“I only rejoined Gem Motoring Assist a couple of weeks ago, but I found the customer services department and the sales person most helpfull. They were very informative and made it easy for me to choose Gem Motoring Assist. Many thanks Dave Twynham.”

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Posted 6 years ago

“The choice of cover was from a compare site and provided exactly what was needed at an affordable price bettering not only last years cost with RAC but at 60% less than the renewal price being offered. Hopefully wont need it but its comprehensive cover provides great peace of mind.”

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Posted 6 years ago

“Polite and efficient”

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Posted 6 years ago

“I have had contact so far with GEM just to sign up for breakdown cover. Interaction via the web site was difficult. It turned out to be that Sophos A-V had detected somewhere on Gem references to Gambling. I contacted GEM by phone. The lady to whom I spoke could not have been more efficient and had the additional qualities of being simple and friendly and had either not yet acquired or had already discarded the sing song tone now customary with call centre operatives who are working their way through a checklist which ends with 'your credit card number, please'. Their site is excellent too: simply, and thus clearly laid out. It pointed me to an App which I can pre-load with my membership number and use with the phone's Geo-locatio facility. Then, if need help, I can simply press my phone and this will call Gem to arrange a rescue So, after one day, Good;”

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Posted 6 years ago

“Very easy experience joining up, a welcome change to have the telephone answered by an actual person and not a machine.”

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Posted 6 years ago

“Remarkably easy to join with options clearly spelt out. I particularly like that it is the person who is insured rather than a vehicle. This simplifies matters if for example, I am driving my wife's car. The premiums seem reasonable and for example are lower than the two main providers.”

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Posted 6 years ago

“Not needed assistance yet but diane was very helpfull and polite,no push button menus,through to a helpfull human twice within three rings! A.a. take note! A twenty minute wait and then someone who could barely speak english! Gem ,so far so good!”

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Posted 6 years ago

“Very easy to set up breakdown cover and I hope that if I ever need to call them the process will be just as easy.”

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Posted 6 years ago

“A very quick and uncomplicated process to register.”

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Posted 6 years ago

“So easy to join, got very clear and useful info on joining and of course choosing your policy is so easy with only 2 options. Made me feel that leaving my usual provider was the right decision.”

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Posted 6 years ago

“Not had to use the service yet but great cheap cover and really easy sign up.”

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Posted 6 years ago

“Very easy to join,had been with the RAC for nearly 40 years. Having not called out a breakdown service for over 10 years,I can't really review the breakdown side of GEM.The reviews do look good which is why I joined.”

Helpful Report

Posted 6 years ago

“Relatively straightforward to join. Bit surprised there isn't a "what to do if you do break down" document with phone nos. membership no, etc. on it. Ended up generating one myself, as if you do break down it is invariably in a remote location at an inconvenient time and that's the point that you need that one bit of paper saying who to call with all the required details on.”

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Posted 6 years ago

“Very easy to purchase online.Good value.”

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Posted 6 years ago

“Utterly easy and straightforward to join”

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Posted 6 years ago

“Very easy to join, very clear policy details, good value. Hopefully, I do not have to use the service!”

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Posted 6 years ago

“Very clear, simple and straightforward.”

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Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews