GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

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“Good customer service on the phone when renewing. The only downside was that you don't apply new account discounts to existing customers as a loyalty bonus.”

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Posted 8 years ago

“Superb service”

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Posted 8 years ago

“Could not get my engine running. Basically a fuel supply problem. Over cranked my starter which now does not work and will be have to be removed”

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Posted 8 years ago

“very competitive price and have been a member before”

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Posted 8 years ago

“Straightforward and clear messaging on the website”

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Posted 8 years ago

“I have been with GEM for one year and have just renewed membership. Over the year I have needed assistance twice and on both occasions the service was swift and successful and I was kept informed about timings etc regularly. The huge bonus of telephoning GEM is that you speak to a PERSON not a mechanical device - what a pleasure!”

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Posted 8 years ago

“I was unhappy with a 10% increase in my subscription fee particularly as I have never called on your services.”

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Posted 8 years ago

“A renewal quote by the R*C, which was insulting, reduced by £38 over the phone 'as a loyalty reward' but still came in at nearly double the quote from GEM.....thank you.”

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Posted 8 years ago

“Have only just joined but that process was very easy and quickly processed.”

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Posted 8 years ago

“After dropping membership of the R-C because of several payment cockups I tried online for others. No application was as easy as for GEM.”

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Posted 8 years ago

“not a thing to say”

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Posted 8 years ago

“Listened well to my concerns and acted on them positively”

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Posted 8 years ago

“called you out once service”

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Posted 8 years ago

“Unfortunately I've had to call GEM three times in the last year, each time I received a very courteous and proficient service from start to finish.”

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Posted 8 years ago

“Always very polite and helpful”

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Posted 8 years ago

“Good old fashioned values”

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Posted 8 years ago

“Good price, peace of mind, a useful app, and kept in touch with their emails and magazine.”

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Posted 8 years ago

“I called them out for a flat tyre - they were there in no time and fixed it in minutes - and gave me advice as to what to do then to have it checked in a garage.”

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Posted 8 years ago

“I am unable to offer a full service review as I have not had a breakdown. My experience (fifty years) suggests that you mainly have breakdowns when you have no cover and or no maintenance. I hope I never have to use the service”

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Posted 8 years ago

“Quick to setup, clear and straight forward”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews