GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to try GEM's service (I have only just joined) - but the joining experience was incredibly quick and painless - easier than ordering a curry online!”

Helpful Report

Posted 8 years ago

“Assistance when I had a breakdown was good. My only problem is that my renewal letter stated that as I was a valued customer you would only charge me for 11 months not the full 12. This implied there would be a saving on last years subscription whereas in truth the charge has gone up. Even on the renewal figure-work there was no indication of 12 months at .... less a discount of 1 month at .... equals £...... This is a very bad misrepresentation and illegal.”

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Posted 8 years ago

“Cost effective coverage including accident management saving me having to have an add on to my car insurance”

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Posted 8 years ago

“Good customer service on the phone when renewing. The only downside was that you don't apply new account discounts to existing customers as a loyalty bonus.”

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Posted 8 years ago

“Superb service”

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Posted 8 years ago

“Could not get my engine running. Basically a fuel supply problem. Over cranked my starter which now does not work and will be have to be removed”

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Posted 8 years ago

“very competitive price and have been a member before”

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Posted 8 years ago

“Straightforward and clear messaging on the website”

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Posted 8 years ago

“I have been with GEM for one year and have just renewed membership. Over the year I have needed assistance twice and on both occasions the service was swift and successful and I was kept informed about timings etc regularly. The huge bonus of telephoning GEM is that you speak to a PERSON not a mechanical device - what a pleasure!”

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Posted 8 years ago

“I was unhappy with a 10% increase in my subscription fee particularly as I have never called on your services.”

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Posted 8 years ago

“A renewal quote by the R*C, which was insulting, reduced by £38 over the phone 'as a loyalty reward' but still came in at nearly double the quote from GEM.....thank you.”

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Posted 8 years ago

“Have only just joined but that process was very easy and quickly processed.”

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Posted 8 years ago

“After dropping membership of the R-C because of several payment cockups I tried online for others. No application was as easy as for GEM.”

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Posted 8 years ago

“not a thing to say”

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Posted 8 years ago

“Listened well to my concerns and acted on them positively”

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Posted 8 years ago

“called you out once service”

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Posted 8 years ago

“Unfortunately I've had to call GEM three times in the last year, each time I received a very courteous and proficient service from start to finish.”

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Posted 8 years ago

“Always very polite and helpful”

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Posted 8 years ago

“Good old fashioned values”

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Posted 8 years ago

“Good price, peace of mind, a useful app, and kept in touch with their emails and magazine.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews