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GEM Motoring Assist Reviews

4.7 Rating 2,674 Reviews
96 %
of reviewers recommend GEM Motoring Assist
Company Reviews Metrics Info
4.7
Based on 2,674 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read GEM Motoring Assist Reviews

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023
Richard
GEM Motoring Assist 5 star review on 6th June 2023
Richard
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“My wife called for assistance with tyre change and concern over possible brake problem. Technician "went the extra mile" to check and re assure her. Very quick response altogether great service”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Anonymous
Unverified Reviewer
“Efficient, friendly and reliable service when my car broke down and needed towing to a garage”
Helpful Report
Posted 7 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Anonymous
Unverified Reviewer
“Excellent company from phoning up to getting picked up everything ran smoothly even the recovery agent said they were the best out there I’ve been a member for 2 years and it’s the first time I had to use them my membership is up in may and I’ll definitely be renewing gives you a piece of mind knowing you have breakdown cover.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Mark G
Unverified Reviewer
“Had a blowout of my tyre rang them person on end of phone wanted all my membership details wasnt concerned about me left me on hold for over ten minutes then asked me all over again about my membership which i paid all in one go a member of the public helped me dont use this company”
Helpful Report
Posted 7 months ago
Dear GEM Motoring Assist member We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you. Kind Regards The GEM Team
Posted 7 months ago
Elaine
Verified Reviewer
“With my husband in hospital I was desperate for my car to be safe. The mechanic went above and beyond with his help and kindness and I am very grateful. Would highly recommend GEM.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Anonymous
Verified Reviewer
“It's the first time we have had to use GEM and we had such a positive service. Having broken down on the A30, our car had completely died, after having a conversation with the GEM representative, we were met by a brilliant technician within the time stated. Our car was not repairable at the scene so we were driven with car to the nearest recovery garage at Hillfield at Oakhapmpton. The service provided was second to none. As our car was not repairable we were able to "borrow" a car to continue our journey back to the West Midlands. Just a few days later our car was delivered to us and the borrowed car was returned. I fully recommend GEM and the service we received was excellent. Thank you so much.”
Helpful Report
Posted 8 months ago
Dear Member Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Jane R
Verified Reviewer
“I’ve only recently joined GEM (based on the 5* reviews, but you never really know until you’ve experienced something yourself, do you?) then was been unlucky enough to have had TWO burst tyres in the past three weeks. The service I received on both occasions was outstanding in every way. Not only getting to me quickly (less than half an hour the second time, when I was stuck at the side of a busy main road). I was also called several times during each call-out to check that I was ok (single woman, etc). I’d been unhappy with the firm I’d used previously (I’d had a breakdown and they said it wasn’t covered) so wanted total cover and peace of mind this year. Worth every penny of the premium. I feel really reassured that should I need another call-out I’ll be well looked after. Five star service. Thank you GEM (and no, I don’t know anyone who works for them, lol!).”
Helpful Report
Posted 8 months ago
Dear Member, Thank you for your very kind comments regarding your experience with GEM following your breakdown. We very much appreciate the time and trouble you have taken to contact us, it is really encouraging to receive such positive feedback & we have forwarded your comments to those concerned. Thank you for your continued support.’ Kind regards, The GEM Team
Posted 8 months ago
Paul C
Unverified Reviewer
“Excellent communications and service from a professional and friendly staff. The repair was organised and undertaken without drama and extremely efficiently and within the time frame stated.Highly recommended service . It made me glad I’d switched from the AA.Thank you”
Helpful Report
Posted 8 months ago
Dear Member, Thank you for your very kind comments regarding your experience with GEM following your breakdown. We very much appreciate the time and trouble you have taken to contact us, it is really encouraging to receive such positive feedback & we have forwarded your comments to those concerned. Thank you for your continued support. Kind regards, The GEM Team
Posted 8 months ago
Mark G
Unverified Reviewer
“I had punture on busy country road i tried to use the app was waste of time so i rang them the gentleman on the phone was more interested in if i had membership he put me on hold came back 15 minutes later and asked me about my membership again yet i pay annually he then said he would send someone i luckily had a member of the public help me not using Gem again going back to AA”
Helpful Report
Posted 8 months ago
Dear GEM Motoring Assist member We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services please can you email customerservices@call-assist.co.uk with your name and registration number, so we can look into it for you. Kind Regards The GEM Team
Posted 8 months ago
Anonymous
Unverified Reviewer
“I’ve been a member since 1987 and couldn’t be happier! It’s a great relief when mechanic & recovery turn up after your vehicle has let you down”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Rab P
Verified Reviewer
“Attended at the stated time but couldn't transport because the garage shut on Sat night. Breakdown to garage 1st thing Mon. Alas garage initially thought they couldn't find fault but GEM willing to retrailer to dealer. The garage eventually found fault in time and BKdown was not needed. GEM helpful at all times. Most satifying service during a trying time.”
Helpful Report
Posted 8 months ago
Dear Member Thank you so much for your positive feedback regarding the service we provide. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards The GEM Team
Posted 8 months ago
Michael C
Unverified Reviewer
“My electric car broke down on a busy roundabout in Bakewell Derbyshire. GEM arrived within 45 minutes of it being arranged with their call centre, loaded the car onto their vehicle and took myself, my passenger and the car to the Fiat dealership in Derby. Brilliant service. Thank you.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Patricia M
Unverified Reviewer
“Using the app was very easy, the team were extremely friendly and polite, truck arrived quicker than estimated and all went very smoothly. As I was a lone female this meant a lot to me.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Anonymous
Verified Reviewer
“Excellent service and communication. Highly recommend this company.. The mechanic they sent to look at our vehicle was also very well informed and competent.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Edwin L
Verified Reviewer
“He arrived less than an hour after I had reported my problem. He was friendly and courteous and, using the appropriate tools, fixed the problem and changed the wheel for me.”
Helpful Report
Posted 8 months ago
Dear Member Thank you so much for your positive feedback regarding the service we recently provided for you. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards the GEM Team
Posted 8 months ago
Terence J
Unverified Reviewer
“hi 1st time I have used gem in 6 years. have to say it was very good.my son who was with me done it on his smartphone. no problems the breakdown truck came along on time. and took my car back. regards mr tjsay.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Anonymous
Unverified Reviewer
“Been members for 2 years. Had to use the service after the car failed to start. Was a bit apprehensive but worries were unfounded. App was easy to use. Response to request was within 2 mins. Kept fully informed of breakdown service which arrived just outside of the quoted hour time. Considering we’re in a rural area we were more than happy with that, after speaking to others who are with the major breakdown companies and have had to wait 4+ hours. Breakdown was fixed by a very friendly, efficient mechanic with 30 mins. Would not hesitate to recommend GEM motoring assist to anyone.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Lynn
Verified Reviewer
“Friendly and efficient response to my telephone call, assistance arranged which arrived within 40 minutes and problem with a nasty puncture sorted within an hour of the call. Impressed that a 'check text' to check arrival came in so felt well looked after - thank you GEM. Only the third time I've needed them in umpteen years but it just works!”
Helpful Report
Posted 8 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Jack J
Unverified Reviewer
“Super service., Prompt attention, fast response with a very sensible price.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
Stephen D
Verified Reviewer
“I first took out GEM membership in the early 1980s following a friend's recommendation. I have used it twice, so far as I remember, but have always been reassured to know that it would be available if my car broke down - and as it's growing older this is an increasingly likely event. Most recently, as it happens, I needed GEM when I picked up a nail in a back tyre. I tried to deal with this myself but was defeated by the wheel being corroded onto the hub so I rang GEM. The telephone response was immediate, a mechanic arrived within twenty minutes or so and put on the emergency wheel speedily, and there was subsequently a telephone call from GEM to check that the job had been done to my satisfaction. I sent the invoice to GEM that day (Monday) and was reimbursed on Friday. I was very pleased with the service I received from GEM and recommend it highly.”
Helpful Report
Posted 8 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 8 months ago
GEM Motoring Assist is rated 4.7 based on 2,674 reviews
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