GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had to use their services yet. I chose them because for a reasonable price they offer a very comprehensive cover. The joining process was easy enough.”

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Posted 4 years ago

“Very pleasant phone call to operative, friendly, knowledgeable. Explained everything in clear detail.”

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Posted 4 years ago

“EXCELLENT SERVICE... I have been a Member with GEM for some years. When I needed assistance, help arrived within 20 minutes. The Customer Service Phone Operator was polite, helpful, reassuring and quick to act. No complaints there then. However, in reaching Annual Membership Renewal time this Year (and it had lapsed by 2 days), GEM contacted me via e-mail offering the same Level of Membership but at a saving of nearly £17. Had I have paid 2 days previous, I would have paid the Full Membership price! The Saving was much appreciated as I have hardly driven my vehicle for 4 months due to the Pandemic and Lockdown. There is little doubt that GEM Membership Service is expensive. A Saving to take into account nearly 4 months off-road (not SORN) would have equated to a full third off the Membership Fee which, of course, I did not get. It would be kinder to offer a reduced Rate of Membership to everyone every Year.”

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Posted 4 years ago

“Excellent website with extremely quick response to completed application.”

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Posted 4 years ago

“As I join Gem Motoring at midnight tonight my only experience is enquiring about,and subsequently accepting, a policy with you . The assistant to whom I spoke (..?Paul) was extremely helpful,courteous, did not rush me and answered my questions with patience .”

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Posted 4 years ago

“Excellent product and set at a very competitive price. Would 100% recommend.”

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Posted 4 years ago

“I look forward to reading the excellent magazine, am pleased GEM scores so highly with "which", and on the occasions when we have called for road side assistance, we have been very happy with the service. We also appreciate you are easy to reach by telephone, and we always find your staff so helpful.”

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Posted 4 years ago

“Very easy to join and a reasonable price.”

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Posted 4 years ago

“I had never heard of Gem assist before, I saw it online & it was shown as one of the best when looking for the top companies offering breakdown cover. The website was easy to use & straightforward to obtaining a price for the level of cover required. Even when I needed to ring them to check something, I didn't have to wait long for my call to be answered & I was given a clear explanation. It also was the best price for the level of cover I wanted.”

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Posted 4 years ago

“The joining experience was easy, and quickly done. I've not yet received my confirmation email though - but I doubt it will take long to get here. Many thanks. No idea what you mean about delivery being on time and being undamaged etc.”

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Posted 4 years ago

“We have had an unlucky few years, mainly with our children’s cars and have had the need to use the recovery service on three separate occasions. Each time they were picked up in a reasonable timeframe and returned home, or to a local garage without question or any fuss. For that reason I have renewed my family policy for the fifth year running. Highly recommended.”

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Posted 4 years ago

“Quick to answer the phone, knowledgeable, helpful and clear. Pleased to have joined!”

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Posted 4 years ago

“Friendly and professional”

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Posted 4 years ago

“Very easy to join, everything was explained in detail. The lady on the phone was excellent I would recommend this company well done Gem breakdown”

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Posted 4 years ago

“Simple, straightforward, easy process to join”

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Posted 4 years ago

“Easy to sign up to with a comprehensive cover, hopefully, I want need to test their services too often!!”

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Posted 4 years ago

“Satisfactory”

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Posted 4 years ago

“Joined up today much cheaper then the other breakdown companies, Won’t know how good they are until I have a breakdown and have to call them”

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Posted 4 years ago

“Quick and easy to join”

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Posted 4 years ago

“GEM are great and we are generally very happy with the service. The big frustration comes at renewal time, where you find that new customers are getting a price £20 cheaper than your (long term customer) renewal price. So much for recognition of customer loyalty. Come on GEM, sort it out.”

Helpful Report

Posted 4 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews