GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick efficient friendly”

Helpful Report

Posted 8 years ago

“Not needed that often, but when I did response was excellent.”

Helpful Report

Posted 8 years ago

“I rang to check a couple of things. It hadn't been clear if the 12 for 10 was in the final price. Then my question about the underwriter was not answered. After a silent wait, I rang again and eventually was told of the unheard of answer. I went ahead”

Helpful Report

Posted 8 years ago

“Fast and effective.”

Helpful Report

Posted 8 years ago

“Fast efficient service”

Helpful Report

Posted 8 years ago

“The call centre was very helpful and a recovery truck arrived in 45 minutes on a busy Saturday afternoon in Cardiff. The recovery firm took myself and my motorcycle home but failed to send me the receipt I required. A quick call to the GEM claim line and they informed me shortly after that they had obtained it directly by email. Within 24 hours of receiving the claim my bank account had been credited.”

Helpful Report

Posted 8 years ago

“Simple, easy to complete form, renewed!”

Helpful Report

Posted 8 years ago

“Seems a good service but i wont know until i break down and need help”

Helpful Report

Posted 8 years ago

“Excellent attention. Assured of help.”

Helpful Report

Posted 8 years ago

“I have had occasion to use GEM on a few occasions over many years. I describe the services as a little more earthy than the AA, RAC etc but as long as you have your phone and the GEM card with your details with you everything is fine. When the occasion arises I always recommend GEM to other road users as it is excellent value for money.”

Helpful Report

Posted 8 years ago

“A friend in need is a friend indeed that was GEM in my hour of need. That is the test when you need help. The whole procedure was efficient and most effective. The service was excellent. I would also like to thank Chris at Central Garage Recovery. Also Terry at Lowes 24hr recovery .Both companies in addition to GEM kept me informed and executed their task faultlessly a pleasure to have dealt with all concerned. I have recently bought a new car and will maintain my membership loyalty with GEM. Again very many thanks.”

Helpful Report

Posted 8 years ago

“I am approaching the end of my first year with GEM Motoring Assist. Fortunately, I have not had to call on your services. I will shortly renew my membership for a second year.”

Helpful Report

Posted 8 years ago

“GOOD COMPANY FOR RECOVERY EXCEPT IF YOU HAVE A 12 FOOT TRAILOR INSTEAD OF A 10 FOOT FIND THIS OUT IN THE SMALL PRINT YOU GET FOOLED WHEN YOU SEE THE ADVERT WITH A 25 FOOT CARAVAN BEING TOWED ANYWAY £525 POUNDS LATER I I HAVE LEARNT A LESSON ANOTHER COMPANY YOU CANT TRUST AGAIN READ THE SMALL PRINT D NASH”

Helpful Report

Posted 8 years ago

“was in AA for years moved over to GEM should have switched over long time before, wife broke down 5 STAR service highly reccomend”

Helpful Report

Posted 8 years ago

“On your Website the Premium quoted for new customers are cheaper then renewal Premium for existing for same Cover. So this means that at the expanse of existing customers, the new customers are enjoying cheaper Premiums.”

Helpful Report

Posted 8 years ago

“callout cancelled after recovery stuck in traffic jam”

Helpful Report

Posted 8 years ago

“My Son recently used your breakdown service (Joint membership) when his car failed to start whilst out shopping. He called GEM and an Agent was with him in 30 minutes & diagnosed the fault and got him started and then following him 10 miles to ensure he was ok. Excellent service and highly recommended.”

Helpful Report

Posted 8 years ago

“Staff very knowledgeable and helpful”

Helpful Report

Posted 8 years ago

“I have been with GEM for several years I was attracted by the 2 for price of 1 cover so I provide breakdown cover for me an my son. I did break down on the M25 about 2 years ago on my way to Gatwick Airport for holiday. GEM Arranged recovery and the operator dropped me off at Gatwick just in time to catch my flight, the recovery operator took my car for repair to a local garage who contacted me while I was on holiday. I was pleased with the service provided by GEM and their recovery operator.”

Helpful Report

Posted 8 years ago

“Yet I do not know the star rat but i can submit for example 5 star because my policy not start now. And any practical activities. But I can say that the person Mr Tariq jadoon who recommended me.He is very impressed and happy. Let see in the future. Good luck to us. Thanks Zahidullah Afgani”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews