GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Gem really easy to join. I feel confident that they will be there when I need them. The only thing when Joining my surname came up as Mr John and my surname is Alton. So it should be Mr Alton. I don't know how that has happened.”

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Posted 3 years ago

“I can’t rate them because fortunately I had no occasion to use them. I will say it was very easy to renew my subscription and person who I spoke to was most helpful. Very impressed.”

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Posted 3 years ago

“Helpful, easy to deal with, problem free.”

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Posted 3 years ago

“Thank you for helping me with an enquiry. prompt email reply. excellent price and cover. great peace of mind”

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Posted 3 years ago

“Just joined online, straight forward to complete. I joined on the strength of their reviews. I have not yet used their recovery service (and hope I never have to) but I guess they can only really be judged when you have. Here’s to happy motoring🤗.”

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Posted 3 years ago

“Found it difficult to find the format required for the email. That could be addressed.”

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Posted 3 years ago

“Relatively straightforward to join online though a little confusing to find the right buttons for Personal cover. This was clarified by a quick and helpful phonecall. After some years with a different company I am looking rorward to enjoying the excellent value for money that GEM represents.”

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Posted 3 years ago

“I needed break down cover for myself and my partner on any cars we drive. I refuse to use direct debits, I didn't want my renewal payments automatically paid from my credit card and I wanted hard copy policy documents. I'm old fashioned but it is for good reason. So I was delighted to find GEM met these essential criteria. That is why I chose GEM.”

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Posted 3 years ago

“Annoying that they give a discount for new members but loyal customers are penalised by paying over £16 more for their loyalty when renewing the annual policy.”

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Posted 3 years ago

“Excellent service in the past I just wish you would offer existing customers the same rate as new ones”

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Posted 3 years ago

“Very pleasant staff member & helpful thankyou.”

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Posted 3 years ago

“Excellent customer services.”

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Posted 3 years ago

“Very simple and straightforward joining process; clear and precise documentation. Swift process. Delighted.”

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Posted 3 years ago

“After some internet research I was happy to join Gem Assist, which was simple and at a good price.”

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Posted 3 years ago

“Very sensibly priced and like the idea of me personally being covered for whatever vehicle I'm driving. Hope don't have to call on the service but it is a lovely peace of mind to have it as I have 4 cars and 7 motorbikes! If i do have a breakdown I hope the service is as good as Gem say it is - which I am sure it will be. I have only broken down twice in 58 years of motoring! Thank you Gem your service up to now has been spot on - thank you”

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Posted 3 years ago

“I've just renewed for our second year. We're very impressed by the service as we had to ask for help twice in our first year (nothing for 7 years prior, changed provider to GEM and had two flat tyres in less than 10 months). Renewal process was also very simple, a few clicks away and it was done. Renewal quote was also competitive, it made sense just to renew directly. Very happy so far.”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Excellent personal assistance by Alison and staff..fully informative on service”

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Posted 3 years ago

“signing on as a new member was simple and efficient”

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Posted 3 years ago

“Great service provided by Gem Motoring Assist. All around cover for an affordable price. Would prefer out of top breakdown covers.”

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Posted 3 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews