GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had breakdown insurance with all the major companies but GEM come out on top every time for us. Our dealings with them have made difficult situations very simple. The staff are always helpful and kind, and we can recommend them.”

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Posted 8 years ago

“I have called on this breakdown service twice and have received exemplary treatment++++”

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Posted 8 years ago

“Very good service.”

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Posted 8 years ago

“I have only just joined but so far it was all very easy and straightforward so I have high hopes.”

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Posted 8 years ago

“The operator was very helpful and explained everything clearly, this was particularly useful as I was feeling quite ill at the time.”

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Posted 8 years ago

“It was a quick and fast service .”

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Posted 8 years ago

“Good customer service so far.”

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Posted 8 years ago

“Have used many recovery outfits before but always come back to GEM. They cannot be beaten for speed of recovery or quality of service. Top marks for GEM 10/10. Thank you.”

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Posted 8 years ago

“It was easy enough to take a recovery package but (if I understand correctly) I was a little disappointed that the "reclaim expenses" scheme only covers up to £70, when recovery can be more costly than this. . I should have studied the terms more closely.”

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Posted 8 years ago

Thank you for your review. Outside a 1/4 mile from your home address breakdowns are fully covered and you will receive a full refund of expenses. If you are at the home address or within a 1/4 mile, lock your keys in the vehicle, misfuel, had an accident or suffer theft or vandalism there is a limit of £70.00 reimbursement. We hope this offers clarification. GEM Customer Service Team.

Posted 8 years ago

“Good price, good product, easy to purchase, extremely competitive.”

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Posted 8 years ago

“Well,it was quick and simple to take out GEM breakdown, now let's hope the cover is good”

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Posted 8 years ago

“Pleased to give you some comments. Your application process is not transparent, as an applicant you are guessing what is going to be requested at the next step. give us a clue up front. I signed up up but was shocked to be told my paperwork/card would take 14 days to be delivered. In modern day this is astonishing. Finally, your app. Looks great but tried to download it on an Android phone. Wish I had not tried. Thirty minutes to find my phone throwing out app just makes me think again. I sill cannot download app to phone and probably never will. You need to fix this. Do it right or not at all. Hope the comments help”

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Posted 8 years ago

Dear Sir, Thank you for your comments. As you joined online, your documents are available online as soon as payment is made so there is actually no 14 day wait for ‘paperwork’ as you mention because your documents are available immediately. When you purchased your policy the notification actually said ‘You should receive your membership card(s) within 14 days.’ The membership card(s) is produced and sent separately by post, generally this will be received well within this period but you should allow up to 14 days for receipt. Thank you for raising this issue with regards the Android app. We hope to get a fix released for this as soon as possible. Thank you for your patience. GEM Customer Service Team

Posted 8 years ago

“Did everything online, quick easy and very reasonable. Thank you.”

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Posted 8 years ago

“It is a shame for yourselves that you don't provide a renewal of membership over the bank holidays as I have now become a new member. I am £30.00 better off because of this.....”

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Posted 8 years ago

“A good friend of mine suggested I try you He was right, good genuine firm and honest. thanks very much indeed.”

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Posted 8 years ago

“I have been a member for 22 years now, and on the rare occasions I have needed help, it was always there. Very quick and great service from the various garages sent to me. I have recommended GEM to friends, and a few have joined up.”

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Posted 8 years ago

“very easy to renew my break down cover online no problems instant cover thank you”

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Posted 8 years ago

“Brilliant service but giving new customers a discount over your existing loyal customers doesnt sit well and it time a loyalty discount was introduced to at least match the new customer pricing.”

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Posted 8 years ago

“I have been with GEM for 30 years and took 1 years break because I received 1 year of breakdown service free with a new car. Thankfully I have only used GEM about three times and twice I called a garage out first and the third time I used their control centre. The payments have always been quick and the service very efficient. There was no problem signing up again, I will always recommend GEM over the other breakdown services.”

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Posted 8 years ago

“Thankfully I have not had to use your services for at least five years. But it is reassuring to know that you are there if I need you.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews