GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straightforward. Wasn't able to setup a direct debit for some reason (suspect bank issue), but paying by card was as easy as expected. The option to pay by Paypal is also a handy alternative.”

Helpful Report

Posted 8 years ago

“Everything very efficiently sorted out as always. (Much better than 2 other well known breakdown companies!) The recovery man turned up within 20 minutes and had me back on the road 10 minutes later. Result!”

Helpful Report

Posted 8 years ago

“We broke down recently while on our way to Birmingham, contacted GEM and was greeted by a very friendly person (young lady didn't quite catch her name) who promptly put me at my ease and explained the procedure, the mechanic arrived within the time slot but, there was a slight miscommunication as our vehicle wasn't drive-able and we needed a low loader not just a mechanic, this was relayed back to GEM who then re-arranged the appropriate vehicle which arrived and then took us to a local garage of our choosing, apart from the mix up of transport all was handled very professionally and with excellent customer care. I have and will continue to recommend GEM to friends and family, if you should have the misfortune to break down you will certainly be in good hands (assuming you have cover with GEM) 5*s+. D.Jones (Mr)”

Helpful Report

Posted 8 years ago

“Excellent straightforward cover for a good price”

Helpful Report

Posted 8 years ago

“I FILLED A FORM IN ONLINE. WHATS TO SAY?”

Helpful Report

Posted 8 years ago

“Service is great when you need them - but the office team weren't so pleasant when I called about the renewal price. Prepared to overlook that as the rest of the GEM product is good.”

Helpful Report

Posted 8 years ago

“The renewal process was excellent and completed very quickly!”

Helpful Report

Posted 8 years ago

“I have always found the GEM service to be excellent but it bugs the hell out of me that every year you increase my premium to that which is being offered to new customers.”

Helpful Report

Posted 8 years ago

“Have used GEM for a few years now , received excellent service when we have had to call them out,just sorted cover out for my dad very straight forward price you see is price you pay not like others you think are a good price then there are numerous added extras,good value cover well done GEM.”

Helpful Report

Posted 8 years ago

“The best breakdown service that I have used ! And the most helpful staff I have encountered ! I would, and do, recommend GEM to everyone I meet !!”

Helpful Report

Posted 8 years ago

“If the breakdown & recovery process is as good as the initial experience of using the web site it should be a good service, as with all insurance you only really find out if it is any good when you need it. Hopefully it will be very good.”

Helpful Report

Posted 8 years ago

“Professional, patient, understanding, helpful and reassuring.”

Helpful Report

Posted 8 years ago

“The operative was very helpful. She recommended a family policy which made a big saving. I would certainly recommend you to friends”

Helpful Report

Posted 8 years ago

“Courteous, polite and professional. Haven't used the service yet but Which report was complimentary, which is why I purchased the cover.”

Helpful Report

Posted 8 years ago

“Easy site to use clear info good price.”

Helpful Report

Posted 8 years ago

“It was very good: easy to sign up online and the cover looks quite price competitive. I won't really know whether Gem are any good until I need to call them out, though.”

Helpful Report

Posted 8 years ago

“Signing up with GEM was an absolute doddle. I hope I never have to find out how good their customer service is when I'm out in the car!”

Helpful Report

Posted 8 years ago

“Quick & easy first time sign up online Hope all else goes as well as this”

Helpful Report

Posted 8 years ago

“Wow! That was so easy to set-up. I had spent some time debating which provider of cover to go with, and finally decided on GEM due to the Which awards.”

Helpful Report

Posted 8 years ago

“Only had to use once but service was really efficient and friendly. Nothing too much trouble and problem was resolved quickly”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews