WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“totally useless and unhelpful!!!! rubbish!! all need to be fired”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this and would like to learn more about your situation. Please email and we can look into this for you. Regards, Dylan

Posted 4 years ago

“Very good response”

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Posted 4 years ago

Thank you for the leaving a review! Many thanks, Holly

Posted 4 years ago

“Easy to navigate through their website . Quick service”

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Posted 4 years ago

Hi Andrea, Thank you for the review. We are happy to hear you like the website! Many thanks, Holly

Posted 4 years ago

“Really happy with the price!”

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Posted 4 years ago

Hi Carlus, Thanks for leaving a review. We are happy to see you are pleased with the price! Many thanks, Holly

Posted 4 years ago

“ABSOLUTELY DISGUSTING AT CUSTOMER SERVICE IVE BEEN RINGING FOR THE PAST 48 HOURS AND NOT ONE SINGLE STAFF MEMBER KNOW WHAT THEIR DOING OR CAN HARDLY BE UNDERSTOOD! THE FINAL ONE THEN LEFT ME ON HOLD THAT LONG IT WAS PUT DOWN AND THEN BEEN TOLD A MANAGER WILL CALL ME BACK BUT STILL HASNT, THEIR TELLING ME MY POLICY WILL EXPIRE IN 5 DAYS IF I HAVENT HAD MY BLACK BOX FITTED YET CANT COOPERATE IN GETTING SOMEONE OUT TO DO THIS, ONE PERSON TELLING ME ITS OK TO TAKE THE BLACK BOX OFF MY PREVIOUS CAR AND PUT IT ON MY NEW CAR AND ANOTHER PERSON SAYING I CANT DO THIS , ONE PERSON TOOK 147 POUNDS FROM ME AND THE NEXT SAYING THEY NEED TO CANCEL MY POLICY AND START AGAIN AFTER TAKING THIS MONEY OFF ME I NOW NEED TO PAY TO SET UP A NEW POLICY, LIED ROBBED ME AND STILL NOWHERE WITH MY POLICY ITS JUST A JOKE!!”

Helpful Report

Posted 4 years ago

Hi Katie, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. I have forwarded your review to one of our team managers and requested they contact you as soon as possible to discuss the issues you have raised. Many Thanks, Kathryn.

Posted 4 years ago

“Easy to sep up the insurance”

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Posted 4 years ago

Hi Nono, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 4 years ago

“NOTHING GOOD TOO SAY ABOUT THIS COMPANY. ? There Rude and never get in touch only get in touch when there after Money I have cancelled my policy and Started afresh with Directline wish I had stayed with them in the first place PLEASE AVOID THIS COMPANY YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

Hi John, We are really sorry to hear you feel this way and we would like to look into your situation for you. If you email us with your information we can look into this further. Regards, Dylan

Posted 4 years ago

“Easy to setup and competitive prices.”

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Posted 4 years ago

Hi Alex, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“Can not read any emails due to over colour and text colour! Proving very difficult to get on the app”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Very poor call handling. Disappointed to be given a Uk Peterborough phone number only to be put through to Cape Town . Error in completion of documents. Forwarded to close bros finance with incorrect details transferred.”

Helpful Report

Posted 4 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 4 years ago

“Much better than what I have seen so far compared to any of the others”

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Posted 4 years ago

Hi Peter, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Good process of putting in place the insurance for my son and communication from WiseDriving. Too early to comment how it will work in practice once the telematics box is fitted. .”

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Posted 4 years ago

Hi, Thanks for your review, we hope that you find everything to satisfaction down the line and let us know what you think. Kind Regards, Dylan

Posted 4 years ago

“Excellent service with no delays”

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Posted 4 years ago

Hi, Thanks for your great review and for sharing your experience! We look forward to seeing you at your renewal. Regards, Dylan

Posted 4 years ago

“Forms were easy to understand and the process was quick”

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Posted 4 years ago

Hi, thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“The website was very friendly and the quotation is very straightforward.”

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Posted 4 years ago

Hi Muhammed, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Kathryn.

Posted 4 years ago

“Only took the policy 24 hours ago , very easy and very good so far.”

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Posted 4 years ago

Hi Richard, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Lying about my details. You never moved them over from compare the market like other companies and you're refusing to refund my deposit within the cooling off period”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear that you feel this way. We only receive the information that you put into the comparison websites such as compare the market, and whatever you put in there we receive over as well as the price. We are unsure what has happened in your specific situation but would like to reiterate that it is what you have put in. Regarding the refund, you would be entitled to a refund of part of your deposit, minus the days that you have used for the insurance. Kind regards, Dylan

Posted 4 years ago

“Very good, cheapest insurance for new driver which everyone wants. Have had no problems setting up with the company, very good online services too.”

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Posted 4 years ago

Hi, Thanks for your great review, we appreciate you taking the time to share your experience with us! Regards, Dylan

Posted 4 years ago

“Really simple to use and completed the quote online without a sales person hounding me by phone”

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Posted 4 years ago

Hi Martyn, Thanks for your great review, We really appreciate your feedback! Regards, Dylan

Posted 4 years ago

“Excellent service no problem at all”

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Posted 4 years ago

Hi Lorraine, Thanks for your great review, we appreciate you taking the time out to leave us one to share your experience! Regards, Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews