WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm loving the policy so far. It really encourages you to drive better. It would be great if they had an app that worked go see your driving data. The only app on the market for them has a 1 star rating. A great app would be the cherry on top of a great insurance company.”

Helpful Report

Posted 4 years ago

Hi Miss S Oram, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Excellent and swift service”

Helpful Report

Posted 4 years ago

Hi Daniel, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 4 years ago

“it was just Okay.”

Helpful Report

Posted 4 years ago

Hi Adeyinka, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Kathryn.

Posted 4 years ago

“Just sign up for the insurance stating all the info requested. Very next day got an email saying that there is an apdate and my premium is up £54 plus admin fee of £35!!!”

Helpful Report

Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“I find everything went well as planned”

Helpful Report

Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Good communication and helpful team”

Helpful Report

Posted 4 years ago

Hi, Thanks for your kind review, We appreciate all feedback we receive and are thrilled to hear this! Regards, Dylan

Posted 4 years ago

“Easy to deal with”

Helpful Report

Posted 4 years ago

Hi, Thanks for your kind review, we appreciate your feedback! Regards, Dylan

Posted 4 years ago

“Big scam. Premium went up by over £1000 this year. Avoid this company at all costs”

Helpful Report

Posted 4 years ago

Hi George, Looking into your policy we can see that there were three main events that led to the policy increasing in cost over the year. The first one we observed was your Driving Behaviour Score decreasing from 50 to 40, this led to the Premium increasing due to the increased risk of driving this way. You then changed over your vehicle which led to another increase in premium due to the increase in risk by taking on a car with a higher BHP. Thirdly your score decreased again from 40 to 30 which means that you are on the lowest possible score before the potential cancellation of your policy. If we had seen sensible and safe driving from yourself on this policy, we are 100% sure that your experience with us would have been positive. We hope after this year, if you choose not to renew that you ensure you take the time to find an insurance company more suited for your needs as it seems a telematics policy is not. Kind regards, Dylan

Posted 4 years ago

Hi George, We can see your premium increased due to three factors this year. 2 of the factors were due to your driving behaviour score dropping from 50 to 40 and then to 30. This means that the risk of your policy increases due to you showing signs of more dangerous driving. You also changed your vehicle to a quicker and higher BHP vehicle which will increase the overall risk of the policy. In the future it may be worthwhile looking for a policy that isn't telematics as it isnt for everyone. Regards, Dylan

Posted 4 years ago

“Do not recommend , fail to contact you in regards to any changes on your policy and takes payments out on random dates sometimes being twice a month , increases the amount they charge with no warning”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. Any changes we make to a policy premium, we notify our customer via email, as this is the main way we communicate. We notify of any changes in the policy premium 7 working days prior to collecting payment. Many Thanks, Kathryn.

Posted 4 years ago

Hi, Looking into your situation, we can see that following you obtaining a high driving behaviour score with us and recieving a refund that you let this slip by over 20 points. Before increasing your monthly payments we sent you regular emails informing you that your score is dropping and this needs to increase if you want to keep paying the reduced monthly direct debits that you are. How well you drive is how much you pay. We issued this warning email to you on the 3rd of March 2020, and then increased the premiums on the 23rd of March, also issuing you an email that day. Regarding your Direct Debits, you only have one of these per month, and I can see that this is the case with yours specifically but the reason why you will end up paying two in one month on an occasion is due to yourself missing payments with us and having to collect them later. If you do need to rearrange payment dates so that they are easier to be paid, this can be done with our customer service team. Kind regards, Dylan

Posted 4 years ago

“Far too hard to contact and customer service overall was poor. Cancelled policy before policy started.”

Helpful Report

Posted 4 years ago

Hi Neil. We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We appreciate your feedback and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 4 years ago

“Paid for my policy 6 weeks ago and they said they would send a Black Bo within a week and am still waiting.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“I very happy us wisedriving car insurance star”

Helpful Report

Posted 4 years ago

Hi Teklit, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 4 years ago

“Keep putting my insurance premium up every month when my score is still above 70 . DO NOT USE”

Helpful Report

Posted 4 years ago

Hi Billy, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Amazing, thank You”

Helpful Report

Posted 4 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“Bump prices up by alot after taking out insurance”

Helpful Report

Posted 4 years ago

Hi, Looking into your situation we can see you disclosed 2 years NCB on your policy this was issued in on two different registrations as two lots of 1 year which we cannot accept, your previous insurer must be able to send us confirmation of your two years. This is so we can ensure that these years are legitimate and nothing has happened during that time that would invalidate them years. Regards, Dylan

Posted 4 years ago

“Keep putting my insurance premium up every month when my score is still above 70 . DO NOT USE”

Helpful Report

Posted 4 years ago

Hi Billy, We are sorry to hear that you feel this way. We can see from when you took your policy out you ended up getting a fantastic score with us of 95/100. How our telematics box works is you need to be able to maintain these scores as if you increase or decrease your score by 10 pts or more then the premium is adjusted accordingly so it is completely down to you with how much you pay. Looking from the point you got 95, you decreased to 82 which resulted in an increase following the refund you got for getting to 95 in the first place, then decreased again to 72. If you are looking to get money off your DBS you need to increase this score and maintain it one it is there. Regards, Dylan

Posted 4 years ago

“Your cheap and you are great”

Helpful Report

Posted 4 years ago

Hi Karen, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“While searching for insurance companies that can insure my car, I came across quiet a lot but Wise Driving meets my budget and for the fact that they can actually compensate someone for good driving speaks volume. I hope we go long way in doing business with you.”

Helpful Report

Posted 4 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving! Many Thanks, Kathryn.

Posted 4 years ago

“Never has a black-box insured company charged more for the insurance premium just a few months into the policy... especially when just previous to that I received an email stating that “based on your current driving behaviour your premium will not be affected” Very poor and little/no communication regarding this or at all a warning on if an extra £329 charge may come into play... not at all happy”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We monitor the driving behaviour score every 30 days and this may affect your premium depending on the overall score. As confirmed in our terms and conditions, we may adjust your premium during the policy term to reflect how you are driving. This may result in either a refund or an additional charge. We will keep you informed of how you are driving by displaying your driving score on your customer dashboard. This will be updated daily and you will receive alerts if your premium is due to change. The Terms and Conditions can also be found on our website, www.wisedriving.com. Many Thanks, Kathryn.

Posted 4 years ago

Helpful Report

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews