WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service also had my Insurance cut down do high driving score”

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Posted 3 years ago

Hi Jack, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Sarah.

Posted 3 years ago

“The best team”

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Posted 3 years ago

Hi Nicolae Thank you for your kind review, we do appreciate it. Many thanks, Holly

Posted 3 years ago

“execellent customer service”

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Posted 3 years ago

Hi Abu Thank you for your review, we appreciate. Many thanks, Holly

Posted 3 years ago

“I can’t access my hints and tips on the app so I don’t know how to improve”

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Posted 3 years ago

Hi Asha Thank you for your review. We are sorry to hear that. If you would like to email us your information privately, we can take a look into this for you. Many thanks, Holly

Posted 3 years ago

“Good, This gives more attention to drivers”

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Posted 3 years ago

Hi Tudor Thank you for your review. We appreciate it. Many thanks, Holly

Posted 3 years ago

“Disgraceful”

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Posted 3 years ago

Hi Liam We are sorry to hear you feel this way. We would like to know why, if you would like to email us more information? Many thanks, Holly

Posted 3 years ago

“Have sent 3 emails now with no response very poor”

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Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. Many thanks, Adam.

Posted 3 years ago

“I guess my main point of feedback would be having a consistent 96 score which according to them makes me an excellent driver and emailing me with news of a £0 refund on my policy kinda says to me that most people are tying themselves into a contract without knowledge of how much this could cost them.”

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Posted 3 years ago

Hi, we do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hi Rehman, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 3 years ago

“Good communication after completing purchase of policy. Clear guidance regarding black box installation and tips to reduce risk while driving:”

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Posted 3 years ago

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Sarah.

Posted 3 years ago

“Great service 👍”

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Posted 3 years ago

Hi Molly, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Sarah.

Posted 3 years ago

“You don't treat costumers fairly”

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Posted 3 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many thanks, Lauren

Posted 3 years ago

“Quick and easy to do”

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Posted 3 years ago

Hi, thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Kathryn.

Posted 3 years ago

“It was good and I liked it”

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Posted 3 years ago

Hi, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 3 years ago

“It was a good experience”

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Posted 3 years ago

Hi, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 3 years ago

“Good service and quick to apply”

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Posted 3 years ago

“Excellent quick service”

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Posted 3 years ago

Hi Christine, thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 3 years ago

“Awful experience. They cancelled my policy because they said I had nit fitted the black box within 14 days. HOWEVER, the box was only delivered THREE WEEKS after I took out the policy! I kept tracking it and it was delayed in Amsterdam. Their fault. Not mine! Trying to communicate with them is hopeless. They proudly say that their messenger on Facebook is monitored but every time I tried to use it a message was relayed that the system was faulty. Their call centre does not pass on or record relevant info. Disgusting company. They charged me £75 cancellation fee. AVOID!!!”

Helpful Report

Posted 3 years ago

Hi Shelagh, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 3 years ago

“Thank help me about it bec I am deaf it is 100% I know any customers will be respect me”

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Posted 3 years ago

Hi Richard, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 3 years ago

“Gave me a reasonable quote which I agreed to. Then they sent an email the following day saying they wanted another 950 pounds from me. I cancelled because I thought it was unfair and they charged me 75 pounds. Dishonest and sneaky company. Best avoided.”

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Posted 3 years ago

Hi, Thank you for taking out the time to leave us a review, we do appreciate this. Many thanks, Lauren

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,538 reviews