WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend wise driving to anyone. I started of paying £130 per month for my car, and 9 months in I now pay £218. I cannot move insurers as I won’t complete my years no claims so am stuck overpaying. This is due to low score acceleration bringing my overall down. I always go through all gears to accelerate to the speed limit. I hardly go above 2500 revs when accelerating as my score is always awful. It is IMPOSSIBLE to get a good score on this insurance policy. Breaking, speed and time and place is always scored accurately and scored well as a reflection of my driving. But acceleration is usually between 0 and 10 out of 100. I have called up and asked if this is possible to change and they said no, they also say revs can affect your score, and told me I was sat at too high rpms when going high speeds. I sit at about 3K revs in 5th gear as I have a 5 speed whilst going 65-70mph and have been advised to slow down to decrease my revs whilst going on motorways to increase my score. I don’t understand why I am being punished for going under the speed limit, I cannot help the revs and I don’t wish to do under what I am legally aloud to do. Do not recommend.”

Helpful Report

Posted 4 years ago

Hi Jacob, Thank you for your feedback. With regards to the score acceleration and braking are monitored in the same way. If there were issues with the telematics device we would be notified as the device has self-diagnostics included which detect if there are issues with the telematics device. The acceleration and braking is monitored on G-force of the pedals. Continue to monitor the score on your online dashboard. Here is a link to our hints and tips on our website to improve your driving score. https://help.wisedriving.com/hc/en-gb/articles/360000166531-How-to-improve-your-WiseDriving-Driving-Behaviour-Score If you wish to discuss the matter further, please do not hesitate to contact our customer service department on 01733 308357. Many Thanks, Kathryn.

Posted 4 years ago

“Good at looking at my score and refunding money”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“Worst insurance company ever”

Helpful Report

Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, to reviews@wisedriving.com, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Really nice and dedicated team Highly recommend”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Many Thanks, Kathryn.

Posted 4 years ago

“According to me wise driving is the best insurance company”

Helpful Report

Posted 4 years ago

Hi Vimitha, Thank you for your kind words! We appreciate having you on board with us. Kind regards, Dylan

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi Peter, Thanks for the kind review, We value all feedback we recieve! Regards, Dylan

Posted 4 years ago

“I took this policy about 2 months ago.i feel good and now I can see the result whether I am a good or bad driver in the road.Thanks wise driving.”

Helpful Report

Posted 4 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Many Thanks, Kathryn.

Posted 4 years ago

“Yes one star and if is possible non stars . Because after one month my insurance go from 110 to 250 pounds I strongly not recommend I will never go back with the I lost 300 pounds deposit after one month as well and for any change if you want to make 45 pounds charge over the phone . Unbelievable but true . Once again not recommended.”

Helpful Report

Posted 4 years ago

Hi Gheorghe, Thank you for your feedback. All of our fees are stipulated within our Terms and Conditions, which we ask customers to read and agree to when setting up a policy. A link to these Terms and Conditions is also included in all of our welcome packs we issue to customers. As stated in our Terms and Conditions, "We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge. We will keep you informed of how you're driving by displaying your driving score on your customer dashboard. This will be updated daily and you will receive alerts if your premium is due to change. The driving score relates to your car and not to you specifically if other people have been driving your car. We also advise that any changes made to the policy during the policy year may have an affect on the premium the insurers provide. If you wish to discuss this further, please do not hesitate to contact our customer service department on 01733 308358. Many Thanks, Kathryn.

Posted 4 years ago

“My insurance has gone down within few months with Wisedriving , I recommend Wisedriving to all my friends ,very good”

Helpful Report

Posted 4 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Many Thanks, Kathryn.

Posted 4 years ago

“Just amazing”

Helpful Report

Posted 4 years ago

Hi Phil, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 4 years ago

“Trustful &helpful”

Helpful Report

Posted 4 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Many Thanks, Kathryn.

Posted 4 years ago

“I love wise driving. When I started with wise driving 3 months ago I thought they were lying about getting money back if you are a safe driver but turn out you do. They cut my insurance by £30 and if I keep driving safely it will go down even further. I really do recommend this insurance company. They are quick to respond and have different ways to talk to someone.”

Helpful Report

Posted 4 years ago

Hi Kateline, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Will never choose again. Very disappointed. They give you a tracker. So if you overspeed or push harder the gas in trafic or hit the brakes,they add a premium to your monthly payment. So after i payed 3 monthly installments of 105£ starting with the 4th one they add us up to 417£. It is more than i pay for the van which include public liability goods in transit,etc... So nevere ever choose them again.”

Helpful Report

Posted 4 years ago

Hi Emil, As stated on our website and within our Terms and Conditions, once installed, the WiseDriving device will begin transmitting data regarding how you drive, which will be used to calculate your driving score. This will be based on but not limited to: • the speed at which you drive; • how quickly you accelerate; • how hard you brake; • when and where you drive. We advise that we will review your driving score and where any premium changes occur, we will notify you by e-mail 7 days before it is processed. Refunds may become available on the policy if the driving behaviour score improves. Many Thanks, Kathryn.

Posted 4 years ago

“Brilliant I chose the best. Keep it up”

Helpful Report

Posted 4 years ago

Hi Tom, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Kathryn.

Posted 4 years ago

“I am so happy about WiseDriving excellent Insurance Company”

Helpful Report

Posted 4 years ago

Hi Saeidah, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“I was speaking with one of the customer service, I barely understood that I can do my request online after long conversation. My enquire hasn’t been resolved yet. I have one enquire and 2 policy changes to be made. Non of that has been solved, but I can do and search anything on the website.”

Helpful Report

Posted 4 years ago

Hi Karam, We are sorry to see your rating and appreciate your feedback, We hope your next encounter with our customer service team is more to our standard than your previous. Regards, Dylan

Posted 4 years ago

“Very quick and professional service”

Helpful Report

Posted 4 years ago

Hi Pawel, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“I wish I could provide 0/5 stars I feel completely mistreated by this company I would recommend it to no one. Not a single person should take out this policy I feel robbed and believe this company shows no compassion”

Helpful Report

Posted 4 years ago

Hi Mr Foroozandeh, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“WiseDriving is simple, easy and if you're a good driver, they'll reward you by giving you money back from your insurance. I don't know another company that does that and I've had plenty of black box insurances.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks for the kind words and for sharing your experience, we like to have a unique system that will credit young drivers for driving safely! Kind regards, Dylan.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews