WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is terrible for a 1.2 car but cheapest around”

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Posted 2 years ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 2 years ago

“Price is terrible for a 1.2 car but cheapest around”

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Posted 2 years ago

“terrible customer service and bad experience with the black box”

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Posted 2 years ago

Hi David, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 2 years ago

“Excellent service with very helpful person on the phone sorting the policy out for me”

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Posted 2 years ago

Hi, Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service. Many thanks, Lauren

Posted 2 years ago

“Very nice and clear. Thank”

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Posted 2 years ago

Hi, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many thanks, Adam

Posted 2 years ago

“I bought cover with them in April, I was halfway through the year. My premium increased by £26 and I had a week to pay. They don’t answer on Sundays, so I had 5 days to pay. No call, or anything, and holding on call takes hours. Cancelled my insurance on the last day without another word.”

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Posted 2 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 2 years ago

“Good customer service, helpful team”

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Posted 2 years ago

Hi Nadia, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Sarah

Posted 2 years ago

“It is affordable and easy to set up however I wish you could use the app for the black box rather than having to log into the website everytime”

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Posted 2 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Sarah

Posted 2 years ago

“It was not clear this insurance is with black box and when I bought it immediately I want to cancel it but no body answerd and there is no way to give your money back. This is kind of fraud.”

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Posted 2 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to reviews@wisedriving.com, we would be happy to answer your questions. Many Thanks, Sarah

Posted 2 years ago

“I bought my policy with what I thought was a trusted company with a good reputation but turns out I have to deal with a company called PUKKA INSURANCE who have no idea what they are doing, 7 week after being smashed off the a 70mph dual carrigeway by other driver who nearly missed his cut off I have been wrongly advised several times, been told absolute lies that I can prove and now 49 days later with no curtesy car and now have found that my car has not been collected to assess the damage at the garage, therefore I have been left with no result and after at least 3 complaints still have no resulution and now they say they do not actually know where my car is. Unbelievable!! Date of accident - 13/August/2022. Todays date - 01/October/2022.”

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Posted 2 years ago

Hi Natasha, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to reviews@wisedriving.com, we would be happy to investigate this for you. Many Thanks, Sarah

Posted 2 years ago

“Exactly 💯 good 👍 and I will be happy”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah

Posted 2 years ago

“Still new to WiseDriving but so far so good.”

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Posted 2 years ago

Hi Fozia, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah

Posted 2 years ago

“The best insurance 👌”

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Posted 2 years ago

Hi, Thanks for giving us such a good rating. Thanks, Sarah

Posted 2 years ago

“Reasonably priced”

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Posted 2 years ago

Hi Karl, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 2 years ago

“Very long wait for telephone queries. Good service eventually”

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Posted 2 years ago

Hi Steve, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Many Thanks, Kathryn.

Posted 2 years ago

“Good customer service, helpful staff”

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Posted 2 years ago

Hi Nadia, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 2 years ago

“Good customer service, helpful staff”

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Posted 2 years ago

Hi Nadia, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 2 years ago

“YOUR INSURANCE IS Rubbish!!!! YOU are always threatening people that you will cancel their Insurance! You act like you are the only insurance! I travelled but you kept Sending emails About not receiving any data from my box! How do you expect to receive Data from a car that’s not being used? I even emailed you countless times But you still went along and cancelled my insurance! YOU ARE THE WORST INSURANCE!!!!”

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Posted 2 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details, to reviews@wisedriving.com, so we can discuss this further. Thank you, Kathryn.

Posted 2 years ago

“They gave a nice price I wasn't expecting this, but the issue was I kept waiting for nearly half to answer my call, but in the end, I sort out everything”

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Posted 2 years ago

Hi Oussama, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Many Thanks, Kathryn.

Posted 2 years ago

“The best application”

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Posted 2 years ago

Hi Asiminei, What a wonderful review - we truly appreciate your comments. Many Thanks, Sarah

Posted 2 years ago

WiseDriving is rated 3.6 based on 4,538 reviews