WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service throughout. Communication is clear and simple. App so easy to use. Cheapest by far yet no corners cut. Excellent 5 star”

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Posted 4 years ago

Hi, thanks for your kind review and for sharing your experience! We hope this all continues for you, Regards, Dylan

Posted 4 years ago

“I have had the insurance policy for 2 months. My first month was fine. In the second month I have had an email to say my insurance is going up by £980 for the year due to my driving. I have asked for a full explanation as to why this is, and received nothing. I didnt get a warning to say what I had done to warrant my insurance going up by such a large amount. I feel the company is taking advantage of younger drivers who are unable to access the Full market of insurers. I still await your reply as to how you reached the figure increase”

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Posted 4 years ago

Hi George, First of all I am sorry to hear that you feel this way about your policy. Looking into your situation and why the charges go up, it is to do with the proportionate risk of you driving on the policy. Due to you being a high risk driver as it is, the score decreasing on the insurance indicates to our insurer that you are more of a risk compared to when you started this policy so this is added on at a proportion of your initial price. This is done by the underwriters, not WiseDriving. If you do seek to improve your score by ensuring your speed remains within the limits and your acceleration and braking is smooth and that you don't go out between 11pm - 5am. You should see an increase in score and if this increases by 10pts or more, you will be due money back on your insurance. You are in control of how much you pay! Regards, Dylan

Posted 4 years ago

“Have found WiseDriving easy to contact, helpful and would definitely use them again!”

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Posted 4 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn

Posted 4 years ago

“Very quick and easy service.”

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Posted 4 years ago

Hi Ebony, Thanks so much for your kind words, Regards, Dylan

Posted 4 years ago

“Very easy people to talk with, good and fair prices.”

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Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“If I could I wouldn’t have even put a 1 star!!! To begin with the company are good and had no problems, I was an ignorant young driver who thought cheaper the better (boy was I wrong). Had my blackbox installed and the guy who installed it had broken my glove compartment and I haven’t had a single apology or anyone offer to fix it for me when he broken it completely! It was going smoothly, I even recieved money back for driving good and I was happy about this (but little did I know they would just take this back) Couple of months back, I had a text message to state I was no longer insured. I panicked and phoned the company and they had told me that my blackbox had stopped working and they had “tried” to email me. Complete rubbish as I had no emails and check mine daily. I asked why they couldn’t have phoned my contact number and they said it isn’t their job to call customers! Charming! I was left with no insurance! No explanation, nothing! Later on I recieve an email for over £250 of overdue payments? When I had been keeping up with all my payments. I asked how this has come about they said it was administration charges because I had decided to leave the company. Which I turned round and said I didn’t decide to leave I got left with no communication and no insurance. The person on the phone who I believe was called “Joshua” was horrible and smalmy. He twisted my words and recorded just my answer to what was a different question he gave and rang my dad up told him he asked a completely different question and that was my answer! Which I highly doubt is allowed! Anyway we settled the so called “debt” because we didn’t want the hassle and we wanted to get away from this company. We had rude service from the staff before and after payment. Finally thought that was the last I would have heard from them... oh no! Wrong Again! They have emailed me months later after leaving them months ago, saying I have an overdue payment of 9pence!!! I kid you not 9p.... how? Money grabbing thieves. Useless. Rude and downright scamming company. Never ever use this company unless you want the hassle and a lot less money in your account!”

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Posted 4 years ago

Hi Bethan, We are sorry to hear that you feel this way about your insurance experience. if you want us to discuss this with you further please email and we can try resolve the situation for you! Regards, Dylan

Posted 4 years ago

“The staff is very professional. Am happy with the service I received.”

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Posted 4 years ago

Hi, Thanks for your review, we appreciate you sharing your experience! Regards, Dylan

Posted 4 years ago

“Poor customer service”

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Posted 4 years ago

“I did not take a car insurance policy out as it did not suit but they refunded extremely quickly and without fuss.”

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Posted 4 years ago

Hi Norman, Thank you for sharing your experience, sometimes it doesnt work out but we are happy we were able to sort everything out for you quickly! Regards, Dylan

Posted 4 years ago

“It’s very good prices and also amazing when your able to earn the safe driver discount which makes it even cheaper, I’m also very much more aware of my driving and just take my time no rush and that makes me safer which I’m also really pleased about I would actually recommend for any driver new or old especially at these prices you can’t beat them!”

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Posted 4 years ago

Hi, Thanks for sharing your experience! If there was anything we could have done better please let us know! Regards, Dylan

Posted 4 years ago

“Very easy to sort insurance with”

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Posted 4 years ago

Hi, Thanks for your review, we appreciate all feedback! Regards, Dylan

Posted 4 years ago

“Been with them for 2.5 years and they’ve just doubled my insurance cost after saying I have 200 miles to improve, after about 100 miles they’ve added £600 additional costs on and not given me any chance to improve my score since the email 4 days ago! Cost seems worthwhile at the start but not when they double your starting price, to try and achieve a higher score will put you more at risk of an accident because you’re constantly trying to slowly accelerate and keep to the speed limit Exactly, becoming more of a liability because you’re driving like an 80 year old granny.”

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Posted 4 years ago

“insurance was done very quickly.a very good price”

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Posted 4 years ago

Hi Daniel, Thanks for the review, we appreciate all feedback! Regards, Dylan

Posted 4 years ago

“Second time getting car insurance and easy to complete and had no issue before through out my stay with them.”

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Posted 4 years ago

Hi, We are happy to have you back a second time! We are glad that you are having a good experience with us. Regards, Dylan

Posted 4 years ago

“helps with your insurance to be cheaper”

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Posted 4 years ago

Hi, Thanks for your review, we appreciate your feedback. Regards, Dylan

Posted 4 years ago

“Just start with you so far its ok”

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Posted 4 years ago

Hi Ali, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 4 years ago

“I’m very happy to choose you”

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Posted 4 years ago

Hi Kemal, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“I’m very happy to choose you”

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Posted 4 years ago

Hi Kemal, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“Easy application very.fairly priced by comparison with a good policy.YES!”

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Posted 4 years ago

Hi, Thanks for your good review! If there was anything we could have done better please let us know! Dylan

Posted 4 years ago

“I am not happy”

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Posted 4 years ago

Hi Ande, We are sorry to hear that you feel this way. Looking at the situation the only thing I can see is you making us aware that you have sold your vehicle, we have informed you of the next steps if you were to cancel your insurance and nothing has happened since? If you do want to discuss stopping your policy or potentially swapping to a new vehicle, please contact our customer service team on 01733 308358. Regards, Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews