WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the over all service I receive and would definitely recommend to a friend.”

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Posted 3 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 3 years ago

“Do NOT go with this company. My driving is very good and I never accelerate too hard. The first 2 months of my policy I received £300 for good driving. Recently I got an email saying my driving would be reviewed and since then conveniently my acceleration has been an 0, leading to my score decreasing by 14 points. They now want £150 from me for ‘bad driving’ and when rang they do nothing about it. Disgusting.”

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Posted 3 years ago

Afternoon, We are sorry to hear you are unhappy with your policy. If your score decreases by 10 points or more, an additional premium may apply. You have had the benefit of receiving refunds from us, because your score increased by 10 points or more. We make it clear before you take up the policy, you may receive refunds or additional premiums based on your driving score. The data we use to calculate your score is from the box in your vehicle only. By logging onto your personal Dashboard, you can see on what days/journeys your score has been affected. This may help you see why your score has changed. Many thanks, Holly

Posted 3 years ago

“Good value”

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Posted 3 years ago

Afternoon, Thank you for your review, we are glad you are happy with the price offered. Many thanks, Holly

Posted 3 years ago

“Was a really straight forward set up and got a quick response”

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Posted 3 years ago

Afternoon, Thank you for your review, we really appreciate it. Many thanks, Holly

Posted 3 years ago

“Shocking company. Absolutely avoid at!!!!”

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Posted 3 years ago

Morning, We are sorry to hear you feel this way. We would like to know why. We do take feedback seriously so it would be helpful to know why you are unhappy. Many thanks, holly

Posted 3 years ago

“Don’t go with this company they overcharge! I have a black box and they want to charge you double you are already paying to add more miles. Won’t be renewing my insurance with them.”

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Posted 3 years ago

Morning, We are sorry to hear you are unhappy with your policy. We do ask that you declare your annual mileage and if you do need to add more, there is a charge to do so. There is no set amount to increase mileage, as this is determined by your insurer and they will take into account how many miles you have done so far, how many you want to add and your driving behavior score to date. Many thanks, Holly

Posted 3 years ago

“Really easy process, very competitive pricing and black box follow emails/training to fit really simple too.”

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Posted 3 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 3 years ago

“Very professional”

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Posted 3 years ago

Hi Andy, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 3 years ago

“Utterly awful customer service, increased premium by £550 AFTER the cooling off period then tried to charge £75 cancellation fee when cannot afford the premium, amended a finance agreement without telling me first. Honestly the worst customer service from a colleague called Miraj too, so condescending, unhelpful, wouldn’t allow us to speak to a manager.”

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Posted 3 years ago

Hi Lewis We are sorry to hear about your negative experience and we apologise for any upset caused. We would like to look into this further for you, if you would like to email us your information privately? Many thanks, Holly.

Posted 3 years ago

“Good experience so far as a new client.”

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Posted 3 years ago

Morning, Thank you for your feedback. It's great to hear you have had a good experience with us! Many thanks, Holly

Posted 3 years ago

“Great communication fast set up”

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Posted 3 years ago

Morning, Thank you for your review. We are glad to hear you are happy with your policy. Many thanks, Holly

Posted 3 years ago

“Personally i think the instalation of the telematics box is a great idea”

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Posted 3 years ago

Morning Thank you for your review, we do appreciate it and we also agree! Our boxes are designed to encourage safe driving and help our customers to earn refunds for driving safely in the process! Many thanks, Holly

Posted 3 years ago

“I am happy with the car insurance but the Box attachment is diff thing. I am doing driving 12 years now. I do not think the black box I need. But if it’s company policy then I need to follow it.”

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Posted 3 years ago

Hi Mr Nazir Thank you for your review. Wisedriving only offer insurance with a telematics box. The aim with the box is to keep improving your score, to earn refunds on your policy. Hopefully you will be able to benefit from having the box in this way. Many thanks, Holly

Posted 3 years ago

“Very nice very good I'm happy for their prices week”

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Posted 3 years ago

Hi Mohammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 3 years ago

“Wisedriving - dishonest scammers Wisedriving claim that, should you pay them £120 for the insertion of a 'black box,' your driving record will ensure lower insurance prices. This is palpable nonsense and Wisedriving know it. I have been with the company for three years and achieved a 93% 'excellent' driving record. In the second year, the company added an extra £300 to my insurance costs. This year they added an additional £400. It amounts to annual increases of 35%. The black box, by the way, costs £120 and you pay an annual fee of £90 for it. Don't bother asking why I should be facing annual increases of 35%. Customer services amounts to a computer-like repetition of: 'We are a brokers. The prices are set by the underwriter.' True ... but not helpful. There is not even an attempt to talk through measures that might lower the rate. Don't ask either anything about the insurance company that underwrites the policy. I did and the operative hung up. As far as I can make out, Wisdedrivng is operating a scam. It is dishonest - even by the dismal standards of the insurance industry. I strongly recommend you shop elsewhere for your motoring insurance. I did and I found a price that was considerably less than half the price demanded by Wisedriving.”

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Posted 3 years ago

Hi Richard, Thank you for your feedback. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 3 years ago

“No issues sorting out insurance.”

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Posted 3 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“No issues sorting out insurance.”

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Posted 3 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“I can’t sign my online document nor set up an account”

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Posted 3 years ago

Hi Leanne, Please call our customer service department on 01733 308358, and one of our contact centre advisors will be able to assist you registering for the customer portal. Many Thanks, Kathryn.

Posted 3 years ago

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Posted 3 years ago

Hi Mr Khalid, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 3 years ago

“I have been driving for over 30 years and because I had a lease car for three years I can’t use my previous no claims bonus and as a 50 nearly 51-year-old driver I have to have a black box fitted.”

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Posted 3 years ago

Hi Paul, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many Thanks, Kathryn.

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,538 reviews