WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company lacks transparency about how much it may cost if your driving scores drops. They were the most competitive when initially signing up but don't be drawn in by this. I had £724 taken off my credit card after only having the policy for just over 2 months as my driving score allegedly dropped! Last year I was insured with Co-op without any extra costs!”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy with the policy. Every customers overall premium is different and their individual and overall scores will also be different. Therefore, there is no set price for charges which may apply in the event your overall score drops. We encourage you to check your scores regularly, as a drop of 10 points or more can result in an additional charge. Conversely, if your score increases by 10 points or more, you may be entitled to refunds. Many thanks, Holly

Posted 3 years ago

“I was really struggling to find the cheapest quote for my first car insurance and wise driving was the best one.”

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Posted 3 years ago

Many thanks for your kind review, we are pleased to hear you found us! Thanks again, Holly

Posted 3 years ago

“avoid at all costs they are just out to get as much money out of you as possible. Telling me my telematics box recorded low score when the car hadnt moved as was for my partner learning to drive, called customer services to be told they dont know what happened,Asked to get put through to telematics department-dont take incoming calls,asked to speak to customer service manager-doesnt take incoming calls-a joke and never had a call back. Ased to cancle and then they hang up call,I have 10 years no claims,no points and 49 but still had to have black box. Just a legal way to scam you of money.”

Helpful Report

Posted 3 years ago

Hi Stuart We are sorry to hear you are unhappy and we can understand your frustrations. We would like the opportunity to look into this further for you. Please could you email us your policy number/client reference? Many thanks, Holly

Posted 3 years ago

“Affordable realistic prices Saved me over £1000”

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Posted 3 years ago

Hi Paul, We are thrilled to hear this and that our product worked for you! Kind regards, Dylan

Posted 3 years ago

“Fast easy to set up”

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Posted 3 years ago

Hi, Thank you for the great review, This is great feedback for us as simplicity is what we want from our insurance. Kind regards, Dylan

Posted 3 years ago

“excellent prices for a first time driver”

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Posted 3 years ago

Hi, Thank you for the great review, We appreciate your feedback and hope that your first year runs smoothly! Kind regards. Dylan

Posted 3 years ago

“excellent prices for a first time driver”

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Posted 3 years ago

Hi, Thank you for the great review, We appreciate your feedback and hope that your first year runs smoothly! Kind regards. Dylan

Posted 3 years ago

“It was very straight forward and no hassle”

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Posted 3 years ago

Hi Susanna, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 3 years ago

“Absolutely shocking!!! Phoned them 4 times to see if I was covered if my car got caught in a flood and each time I phoned I kept getting hung up on. The first time I phoned someone just said ‘yeah’ and hung, second time I phoned I was on hold for 30 minutes then I got hung up on, third time I got transferred to the claims department and then I was hung up on. And the forth time I finally got through to someone and all they said I’m gonna have to phone back tomorrow as they need to speak with the under writers and then they said bye and hung up. Absolutely disgusting. I think when it’s time to renewal, I’ll be looking elsewhere”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that this is the case and would like to investigate this for you. Please email us and we can look at your case specifically for yourself. Kind regards. Dylan

Posted 3 years ago

“Pretty good”

Helpful Report

Posted 3 years ago

Hi Damen, Thanks for your review! If we could do anything else to make this 5* please let us know! Kind regards. Dylan

Posted 3 years ago

“Short and precise process”

Helpful Report

Posted 3 years ago

Hi, thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 3 years ago

“Very friendly service.”

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Posted 3 years ago

Hi Abdul, thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Kathryn.

Posted 3 years ago

“DO NOT USE THIS COMPANY OR IGO4!!!! Absolutely shocking AVOID!! requested support installing the telematic device with no response to emails and calls so they canceled my policy without even responding to my email explaining why I couldn’t install myself. Eventually after hours of phone calls wisedriving reinstated my policy and sent me wrong and misleading advice on how to install the device to my vehicle. As it’s a mild hybrid it requires an engineer to install by the looks of things... still I don’t know m. Mercedes Benz will not touch this as it’s a third party device and wisedriving will not assist any further as they say igo4 wants the policy cancelled unless the device is installed so basically I’m in limbo. They said they would keep my £150.00 deposit for the device and charge me an early cancellation fee of £75.00. I’ve never been treated in such a manner they have no concept of customer service or the fact we are in lockdown and will not provide support to install the device other than sending pictures that is not for my vehicle and advise that’s wrong. I will be reporting Wisedriving & igo4 to the financial ombudsman. PLEASE PLEASE PLEASE DO NOT USE THIS COMPAY OR IGO4 AS THE STRESS AND HOURS ON THE PHONE IS BAD FOR YOUR MENTAL HELATH.”

Helpful Report

Posted 3 years ago

Hi Howard, We are awfully sorry to hear this is the case and would love to find your specific policy and look into this for you. Can you please drop us an email and we can look into this for you. Regards. Dylan

Posted 3 years ago

“Very helpful , affordable and beneficial for me”

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Posted 3 years ago

Hi, Thanks for you kind review. We appreciate your feedback and are happy that our product is working for you! Kind regards, Dylan

Posted 3 years ago

“Very helpful , affordable and beneficial for me”

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Posted 3 years ago

Hi, Thanks for you kind review. We appreciate your feedback and are happy that our product is working for you! Kind regards, Dylan

Posted 3 years ago

“So bad, customer service is terrible”

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Posted 3 years ago

Hi, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 3 years ago

“Customer service when you call is very quick especially under these lockdown situation. Hope it only gets better and better.”

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Posted 3 years ago

Hi, that’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 3 years ago

“This Company should be shut down.....? They tried charging me twice and also still say I owe them money when I cancelled my policy as I payed in full. Taking further action against this Company keeping hounding for money owed.By email and even text messages now. Looking at the rest of your reviews I don’t know how you are still operating?Think one of the company owners must know someone at number 10.”

Helpful Report

Posted 3 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 3 years ago

“Really good insurance. I’m satisfied with service. Good service 👍🏻”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate the feedback and are over the moon the service is working for you. Kind regards, Dylan

Posted 4 years ago

“Avoid at all costs !!!! Complete rip off ! There are really good black box companies out there that reward you with bonus miles for your driving . This company just keep getting money out of you . And when you do try and top up the miles the customer service is shocking ! Never again !”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this is how you feel. We would love to look into this for you to see where this is going wrong for yourself and see if we can increase that score so we can earn you back some refunds for safe driving. If this is something you'd be happy with please drop us an email and we can go from there. Regards, Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews