WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,539 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,539 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 4 years ago

Hi Shane, Thanks for the excellent review, we really appreciate it. Thanks, Jamie

Posted 4 years ago

“Really easy to set up. However. Would have given 5 if black box was sent quicker.”

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Posted 4 years ago

Hi Callum, Thanks for the feedback, we really appreciate this. Thanks, Jamie

Posted 4 years ago

“Terrible experience rip off company stay well clear!”

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Posted 4 years ago

“I beg anyone reading this review to please chose another company. I've had nothing but trouble with this company. They will find any excuse to get any more money out of you they can. If another policy is even another £100 for the year, pick the other policy, you trust me you will not regret it. I'd just like to mention I'm not the kind of person to ever leave a review and I'd honestly like to say 90% of the reviews I do ever write are positive but I felt I had to warn people. Please save your money, pick another company.”

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Posted 4 years ago

Hi Joe, Thank you for taking the time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Jamie

Posted 4 years ago

“I’m very happy”

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Posted 4 years ago

Hi Rafal, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 4 years ago

“You are the best. I realised now that I was previously deceived by another company regarding price. Thanks”

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Posted 4 years ago

Hi Richard, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“Easy to sign up and quick delivery with black box and always kept up to date with how many driving is scoreing.”

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Posted 4 years ago

Hi Miss C Julian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“They are very good and helpful and very easy to get on with”

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Posted 4 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, jamie

Posted 4 years ago

“Very poor increased by £800 after a month”

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Posted 4 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right from you. However, If you can improve your driving score then you can work towards earning a reduced premium. Thanks, Jamie

Posted 4 years ago

“I think so far it's perfect. Could be much nicer on the braking but it's their system. It's very good I would say”

Helpful Report

Posted 4 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product we’ve provided is working for you. Thanks, Jamie

Posted 4 years ago

“Good low price for a potential high risk group, sensibly monitored by real driving data with rewards for good driving”

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Posted 4 years ago

Hi Lorraine, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Jamie

Posted 4 years ago

“good company”

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Posted 4 years ago

Hi JaiBheem, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“Awkward to show no claims proof, but was always responsive and made sure that they helped me. Saved money already with them and a super easy way to see your score.”

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Posted 4 years ago

Hi Beth, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“I went with this insurer due to the low price it offered. It’s mainly all online which I thought would be ideal. They judge your driving which is what a black box is for so no surprises there. However the access online is really poor. It states on mine that everything is perfect apart from acceleration - I could be biased but I don’t understand why it thinks it’s so poor and puts me at a 0 every time even when I pull away really slowly. There’s supposed to be a ‘tips on how to be a good driver’ but for the past several months this link has never worked, I’ve never been able to see what their recommendations are to improve my score. So basically if you have any deductions you won’t be given any guidance on why or how to fix it. I also tried to change the mileage of my car since it’s just sat going nowhere now and it just says there’s an error when you go to change it. It’s just generally a really poor website & experience online and I’ve been with Admiral who are super expensive which is why I changed providers but even their website was 10 times better than wisedriving. For an insurer that’s heavily online based I would expect much more. Just leaves me guessing on why my acceleration is soooo bad. Just seems out of proportion and they could say anything was bad and not have to prove why to you and just increase your premiums.”

Helpful Report

Posted 4 years ago

Hi Lucy, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details to, reviews@wisedriving.com, we can investigate further. Thanks, Jamie

Posted 4 years ago

“I forgot to send proof of my NCD and they added £100 a month to my policy, when I sent it they only to £70 off it so I’m paying £30 more than I was. Not great.”

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Posted 4 years ago

Hi George, When generating a quote you are provided with the information on what documents we require. Once you take up your policy, a new business email welcoming you to WiseDriving is sent, within this email, it confirms what documentation is outstanding. We provide a total of 28 days for you to provide us with these documents. We send out reminders within 14 days, 21 days and on the 28th day if your documentation is still not received, your NCB will be reduced and an Admin fee Charged. "Please note, if we don't receive your no-claims discount proof, we'll have to remove the no-claims discount from your policy. This may lead to your policy being cancelled or additional charges being made, so it's important to get it to us as soon as you can. If we have to remove the no-claims discount from your policy, we won't be able to reapply any no-claims discount protection if you subsequently provide proof. " As the documentation was not received in time, your NCB was reduced, you then provided your NCB and this was added back on. Yours Sincerely, Jamie

Posted 4 years ago

“Wise Driving is very helpful in sorting out issues and offers excellent rewards for sensible driving.”

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Posted 4 years ago

Hi Mohammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, jamie

Posted 4 years ago

“Easy to deal with & reliable.”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“Poor customer service”

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Posted 4 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to, reviews@wisedriving.com, so we can go over this with you. Thanks, Jamie

Posted 4 years ago

“Quick delivery of black box with no hassle. Wise Driving app has been great and has helped me to improve my driving and lower my premiums.”

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Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Jamie

Posted 4 years ago

“Happy about the price”

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Posted 4 years ago

Hi Peter, Thanks for the great review. regards Jamie

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,539 reviews