WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted Wise with a query which was dealt with effectively and efficiently, thank you.”

Helpful Report

Posted 11 months ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 11 months ago

“Very good experience”

Helpful Report

Posted 11 months ago

Hi Ion, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 11 months ago

“Don't known anything yet about the company”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Sarah

Posted 11 months ago

“I used backbox insurance. According their point of my driving, they increased the insurance price in the middle of year. All my point was good just acceleration was low.”

Helpful Report

Posted 1 year ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy number, full address and date of birth to reviews@wisrdriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“Acceleration score keeps staying on 0 even though I am accelerating gently, and now Wise Driving wants me to pay more premiums, I’d like to get in contact with them, tried calling them, no response,”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy. The telematics device uses the same mechanism to monitor acceleration and braking. If both scores were showing as 0, this would indicate a problem. However, as only acceleration is scoring 0, this would indicate there isn't an issue with the telematics device. Saying that, you can of course ask us to look into this for you. Would could provide you with more information of when and where your acceleration score is coming out at 0, for example. We do experience high calls volumes on occasion, which we cannot always predict unfortunately. You can also email us or message us on social media too. Our phone umber is 01733 308358 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but closed Sunday. Kind regards, Holly

Posted 1 year ago

“Having endured many comparison, websites- WiseDriving was a breath of fresh air. Simple, honest & timely.”

Helpful Report

Posted 1 year ago

Hi Lucy, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 1 year ago

“I am very satisfied with the services provided”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Kind regards, Angela

Posted 1 year ago

“Great service apart from it took well over an hour to get through to speak to someone on the phone 😩”

Helpful Report

Posted 1 year ago

Hi Louise, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 1 year ago

“Scamers. They canceled my policy without notice. Didn't pay me 30 pounds from a claim, and charged me an extra 140 pounds for cancellation which wasn't previously announced. AVOID THIS SCAMERS COMPANY AT ALL COST!”

Helpful Report

Posted 1 year ago

Hi Ricardo, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 1 year ago

“Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further.....”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. Unfortunately anyone who drives the car will be monitored and it is the responsibility of the car owner to make anyone aware they leave their car with that a telematics device is fitted to the car. I can see a complaint has been logged for you and a complaint handler will be assigned to your case and investigate the situation fully for you. Many thanks, Angela

Posted 1 year ago

“Very good the is very fast and easy”

Helpful Report

Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 1 year ago

“Wisedriving is wonderful”

Helpful Report

Posted 1 year ago

Hi Oyediran, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn

Posted 1 year ago

“Very easy transaction.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave a review, we really appreciate it! Many thanks, Lauren

Posted 1 year ago

“Good price, simple process, far.y easy on line dashboard.”

Helpful Report

Posted 1 year ago

Hi Simon, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 1 year ago

“Reliable company,quick services and good prices.”

Helpful Report

Posted 1 year ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Sarah

Posted 1 year ago

“Like that person you lot are money grabbers. You take money and disappear. Scamming. Really. Just like that star you put up for yourself .”

Helpful Report

Posted 1 year ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 1 year ago

“Although policy is new and it seems all insurances are very high priced. The man on the phone that dealt with the insurance was brilliant. As I had been trying for few days to find best policy for my son.”

Helpful Report

Posted 1 year ago

Hi Sean, Thank you for taking the time to leave a review, we really appreciate this. We are pleased to hear that you are happy with the service received so far! Many thanks, Lauren

Posted 1 year ago

“Absolutely shocking Can’t get through When y do they cut you off I’m fuming 😡 Been on phone waiting about a hour Put this survey thing on then ended call”

Helpful Report

Posted 1 year ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn

Posted 1 year ago

“Cheap insurance”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Many thanks, Holly

Posted 1 year ago

“I'm so annoyed I've had a good score for months and am of a sudden my acceleration score is really low. I know I've been scammed as everyone else is saying the same thing. They charged me for acceleration for joining a motorway. This month I didn't go on a motorway at all and drove extra careful and I still got a lower score for acceleration. It is making me anxious. The rest of my scores are prefect so how is this possible that I'm accelerating too much? There is a fault with the black box. But after seeing the reviews, we all have the same problem. How are we all good drivers by bad at acceleration??? And they do not answer the phone. I want to sue this company for theft.”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com we’d like the chance to go over this with you. Many thanks, Angela

Posted 1 year ago

WiseDriving is rated 3.6 based on 4,538 reviews