WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MY PREMIUMS HAVE SUDDENLY DOUBLED, I HAVE EMAILED THEM SEVERAL TIMES FOR AN EXPLANATION WITH NO REPLIES. QUICK ON TAKING MY MONEY, HOPELESS WITH REPONSES TO WHY. NOT IMPRESSED. WONT BE USING THIS COMPANY AGAIN.”

Helpful Report

Posted 4 years ago

Hi Lesley, Thank you for your feedback. We email to advise of any change in premium, prior to it being collected or applied to the credit agreement. Our admin team may take up to 72 hours to respond to queries, especially during the current climate. Please contact our customer service department on 01733 308358. Our offices are open 8am-8pm Monday-Friday, 9am-5pm on Saturday and 10am-4pm on Sundays. Many Thanks, Kathryn.

Posted 4 years ago

“Seems to be a good way of insurance with the black box too that your payments may go down with better driving!Excellent idea it gives you a good incentive to use them .”

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Posted 4 years ago

Hi Nadine, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Have been with wise driving in the past and regretted leaving instantly. Brilliant insurance company.”

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Posted 4 years ago

Hi Lewis, Thanks so much for taking the time out leave us a review! It's never too late to come back!! Kind regards, Dylan

Posted 4 years ago

“You listened to my concerns and gave me your time. The customer service was helpful and quick.”

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Posted 4 years ago

Hi, Thanks for your kind words! We appreciate your feedback! Regards, Dylan

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“Not helpful”

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Posted 4 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Why the widedriving always dedicated my many £84.31 every month??”

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Posted 4 years ago

Hi Cristovao, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“This company is awful if you are being offered a black box! I have been with this company less than a year. Over 4 months ago i had to get the battery changed on my car, in doing so my black box score rapidly reduced to zero. After noticing it a few months later i tried again and again to contact them and to get it amended. No reply. After ringing, the operator on the other end of the phone did not listen and said it was my driving, even though the evidence shows it was the battery change. This is only one issue but it demonstrates the company's lack in costumer service and understanding, and highlights their inability to help.”

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Posted 4 years ago

Hi George, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Excellent service, straight forward & prompt. Thank you.”

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Posted 4 years ago

Hi Lesley, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Many Thanks, Kathryn.

Posted 4 years ago

“I spoke with kim was very rude Sorry”

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Posted 4 years ago

Hi Dionis, I have listened to the call in question with you and our agent and we can confirm that our agent acted in a professional and polite manner. When you take out a policy for someone else, anyone can do this for anyone, but the second the policy is active, we cannot discuss any information with anyone other than the policyholder and/or authorised personnel. As you were not authorised at the time, we couldnt discuss anything with you. We can now see that you are authorised and can talk on behalf of your partner. Regards, Dylan

Posted 4 years ago

“Everytime I asked a question or needed help they assisted with no fuss. Quite a quick response time aswell to be honest. The black box is really good. If you're a first time driver I would highly recommend this product and be honest through your driving. I have saved £1100 on my second year quote in comparison to my first. So it does work if you drive sensible and follow the tips they give. The scoring for the breaking is a little harsh but nothing major. I saved £400 on my premium through the black box and they adjusted the direct debit with no hassle and notified me. Installing the black box to your battery is a doddle and the app is really easy to navigate and understand. Couldn't recommend them more. :)”

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Posted 4 years ago

Hi Luke, Thanks so much for your great review and for sharing your experience in such detail for ourselves and everyone else that will see your review. We are thrilled you have had this experience and hope this experience lasts the life of your policy. We are happy that you are recommending us too! Regards, Dylan

Posted 4 years ago

“very good”

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Posted 4 years ago

Hi Norberto, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Got email confirmation with in seconds after buying this insurance. Got peace of mind.”

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Posted 4 years ago

Hi, Thanks for your kind words and review. Regards, Dylan

Posted 4 years ago

“Long Queues”

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Posted 4 years ago

Hi, Thanks for leaving us a review, we appreciate your feedback, due to COVID-19 restrictions we do have a limited number of staff and the ones that are working are working from home which presents more issues. Rest assured there are other ways to contact us such as social media and by email. Regards, Dylan

Posted 4 years ago

“Easy to use no hassles”

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Posted 4 years ago

Hi, Thanks for your kind review, Regards, Dylan

Posted 4 years ago

“I paid £150 telematics fee, my first appointment to have the black box fitted was cancelled as I was not feeling well. I had a busy couple of weeks and did not manage to rearrange the appointment, so Wise Driving then messaged me to say the policy would be cancelled and this would cost me an extra £75 as well as the £150 telematics fee. Oh, and the cost of the insurance so far. I was told I could ring and I MIGHT be able to get an extension for fitting the black box. After a good 45 minutes trying to get through and explain what was going on, a very rude young man kept me waiting for a long time while he 'spoke to his manager'. He then told me that it wasn't that easy to just get an extension and I needed to call back on Friday and check whether I could get an extension. As my patience had run out I said I would just cancel, even though I was going to be paying over £225 for 2 weeks insurance, but even this was not made easy for me, I was told I should wait and see if I could get an extension as the policy wouldn't be cancelled for another week. So they can tell me that I am not allowed an extension and charge me even more for that week, I presume. They have extorted money from me. I'd rather cut my losses now and pay for a new insurance than take my chances staying with this company, especially after reading some of the other reviews. This company creates policies that allow them to over-charge and the customer service really says it all. Absolutely shocking.”

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Posted 4 years ago

Hi Rachel, We are sorry to hear this is how you feel and will ensure that this feedback is passed to the relevant departments, Regards, Dylan

Posted 4 years ago

“Absolutely terrible in every aspect, STAY AWAY. I’ve been consistently lied to by their terrible customer service who have no idea about what’s going on and no communication amongst themselves. I was robbed of a year NCB and told difference stories by everyone I’ve spoken to.”

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Posted 4 years ago

Hi George, Thank you for your feedback we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“You are thief you didnt refund my money despite i cancelled before the end of the cooling date.”

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Posted 4 years ago

Hi Bashirat, The cooling off period is for any additional fees/cancellation fees on the policy. You would still be charged for the days that you have used on cover as this is not free. Regards, Dylan

Posted 4 years ago

“I have found the service provided by WiseDriving professional, friendly and efficient. The website is easy to navigate and when I have contacted the company they have dealt with my query promptly. I would and do recommend WiseDriving to friends and family.”

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Posted 4 years ago

Hi Nicola, Thanks so much for your great review and for sharing your experience. We really appreciate you taking the time to review us! Kind regards, Dylan

Posted 4 years ago

“Good insurance, you can earn money back which is a bonus, however the telematics box is sensitive with acceleration.”

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Posted 4 years ago

Hi, Thanks for sharing your experience, regarding the acceleration it works as a G Force receptor the same as the braking score so it will monitor you pulling off and moving back into your seat as poor acceleration. The way to increase this score is to smoothly accelerate with the clutch taking care when changing gears. Regards, Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews