WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the service I received. I've just has my renewal invitation and my new price is 25p cheaper even though I've got another years ncd and my driving score is still 97. I received a reduction for my good score months ago but don't really see the point of renewing with them!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Jamie

Posted 4 years ago

“Constantly asking for money on absolutely everything. Didn't feel like I had a break from this company asking for money and honestly started to feel like a scam. So happy with my current insurance company and the only charge ive ever had is 50P and only ever had money given back to me. Take a note from their book.”

Helpful Report

Posted 4 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 4 years ago

“Very poor service. Cancel my policy within first 14 days still didn't get my full money back plus they charged me for the box as well and there is no way you can send the box back and they also charge my 150pounds for the box that I wont be using. Very poor customer service. Never gonna use it in future. Instead by bit more money and take a proper insurance.”

Helpful Report

Posted 4 years ago

Hi Jig, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received. "The New Business Telematics Fee for the first year is £150. You can find our fees under section 4 and 5 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. . Once this information is provided it is up to you to make a decision on whether or not you would like to proceed with the policy. Yours Sincerely, Jamie

Posted 4 years ago

“Black box made be a better driver”

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Posted 4 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Jamie

Posted 4 years ago

“Good company”

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Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Paying way to much to have a black box in plus not been sent anything to even log in on there app”

Helpful Report

Posted 4 years ago

Hi, Before taking up the policy, you would have been made aware of the cost of the insurance via the quote received. Once this information is provided it is up to you as a consumer to make a decision on whether or not you want to proceed with the quote received. We have offered the best possible price on the information that was provided. Yours Sincerely, Jamie

Posted 4 years ago

“Extremely bad service. They require us to pay excessive fees that are not actually needed. I will never choose this company ever again.”

Helpful Report

Posted 4 years ago

Hi, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. You can find our fees under section 4 and 5 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 4 years ago

“Fab company really impressed”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“The company is very Good and I don’t have any problem with it”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Easy to use, accurate scores, cheap cover”

Helpful Report

Posted 4 years ago

Hi Emily, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, jamie

Posted 4 years ago

“Please know the payment premium increments from the black box assessment reports has no upper limit, meaning they can continue to increase as long as the company wants and remember you cant cancel anymore because you have been tied into the policy with a "fake" credit facility (investigate). They will charge you admin and insurance fees even if you cancel within the statutory cooling off period of 14 day (illegal by the way). Finally, you have no say or appeals available to you on how the black box reports are interpreted, only the firm has the total oversight on that. This are my findings. smells like rip-off company, but of course, you decide!”

Helpful Report

Posted 4 years ago

Hi, The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." You can cancel your policy at any time. Wisedriving does not prevent customers from cancelling their policies, all fees that would apply are outlined on page 4 & 5 of your terms and conditions on what charges would apply. We provide all the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 4 years ago

“Simple and easy”

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Posted 4 years ago

Hi Alex, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“It’s a very good scheme and gives you the change to earn money back for good driving”

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Posted 4 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Jamie

Posted 4 years ago

“Customer services -Very poor communication. My experience with staff from customer services is lack of proper conversation abilities- patronising when speaking to customers and passive aggressiveness. This review is based on 4 occasions I called wise driving wanting help with installing the telematics device. 1 star is more than generous- I do not recommend!”

Helpful Report

Posted 4 years ago

Hi, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to, reviews@wisedriving.com, we would be happy to investigate this for you. Thanks, Jamie

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Добра фирма са.”

Helpful Report

Posted 4 years ago

Hi, Thanks for giving us such a great rating. We really do appreciate it. Thanks, jamie

Posted 4 years ago

“Very good. Let's you know were you need to improve on your driving”

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Posted 4 years ago

Hi Owen, Thanks for the great review, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 4 years ago

“Quick, good”

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Posted 4 years ago

Hi Filip, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Sent no claims bonus got reply that they received it then upped monthly repayments sent reply saying no avoid this company the people they finance with are Dodgy”

Helpful Report

Posted 4 years ago

Hi Terry, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 4 years ago

“Rubbish they r tracking u”

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Posted 4 years ago

Hi Bobby, The Wisedriving policy that we offer is a telematics policy. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. It is then up to you as a consumer to make a decision on whether this policy is right for you or not. Thanks, Jamie

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews