WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installed black box within the 14 days but did not show on your system and you then cancelled the policy after not informing me that you would be cancelling the policy due to the black box not having being installed. Then refused to reinstate the policy. Very bad customer service.”

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Posted 3 years ago

Hi Collette, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 3 years ago

“One of the worst insurance companies I’ve ever had. Would not recommend. My car is with a private mechanic as it has been out of use for a couple of months. They’ve increased my monthly payment by nearly £80 and then when I call to ask why the person I spoke to was disgracefully rude. Then when I asked to speak to somebody else was told I have to wait 24-48 hours for a callback. So I now have to pay nearly double for my insurance and they can’t even address it within a good time frame. Not good enough at all!!”

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Posted 3 years ago

“Very easy to fill out all the information needed and easy to pay. Really helpful people. Overall so far nothing wrong”

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Posted 3 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 3 years ago

“Good really good”

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Posted 3 years ago

Hi Stuart Thank you for your review, we are happy you are pleased with your policy. Many thanks, Holly

Posted 3 years ago

“I recomended wise , all good”

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Posted 3 years ago

Hi Rafal Thank you for your feedback and recommendation, we really appreciate it! Many thanks, Holly

Posted 3 years ago

“WiseDriving has been the best insurance company I’ve been with. They care about my well-being and are very helpful and quick.”

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Posted 3 years ago

Hi Shaista Thank you for your kind words, we really appreciate it and we are happy to hear you are pleased with our service. Many thanks, Holly

Posted 3 years ago

“In the space of having a black box installed two days ago, they are telling me they will cancel already if it doesn’t improve within 200 miles, cancellation score is 30 I am at 29, bare in mind I paid a deposit of £350 2 weeks ago and my first insurance payment came out on Monday of £150, a normal company, the deposit covers your first month of driving and they don’t chase you up on payments within a week of the policy being a thing... tried to call up asking for an explanation, for example how they can come up with a score like that when I’ve had the black box installed for two days, of which only used for roughly 30 minutes, instantly met with a rude woman who you could barely understand due to the poor connection and handset on her end, to then be blamed for poor connection and have the phone rudely put down on me? I’m only 19 and it was a ballache getting together the money to pay for a deposit and first month of insurance within the space of a week. I DIDNT DO IT FOR IT TO BE CANCELLED WITHIN A DAY”

Helpful Report

Posted 3 years ago

Hi, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 3 years ago

“After being a customer for almost 2 years, having only 2 months left and never missed a payment. THEY CANCELLED MY INSURANCE? DISGUSTING! I swapped car and they sent me a new blackbox that did not arrive, nor did I sign for it. To then just cut me off without warning.”

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Posted 3 years ago

Hi, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 3 years ago

“Absolutely poor customer service on the phone. You can be charged load of extra money even you never make a claim from them. Check all the detail before you buy! It is actually cheaper to go for other insurrance companies!”

Helpful Report

Posted 3 years ago

Hi Cs Wong We are sorry to hear you are unhappy with your policy. As this is a telematics/box policy, as part of the terms and conditions, your driving is monitored and you can be given either refunds or additional premiums on a monthly basis, based on how well you drive. This is something we make very clear and it is something which you need to consider before taking up a policy with us. Many thanks, Holly

Posted 3 years ago

“I found your insurance easy to get and it’s best value for money.”

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Posted 3 years ago

Hi Thank you for your review, we are really pleased to know you are happy with your policy! Many thanks, Holly

Posted 3 years ago

“Are really good”

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Posted 3 years ago

Hi Yervis, Thanks for your great review! Regards. Dylan

Posted 3 years ago

“WiseDriving are not to be trusted, Their are scummers who run under the igo4.com. on the 6th march 2021 I have sign up with them as a new client I paid annually, On the next following day I have received a new email " Your policy details have changed" with Additional Premium fees that is equivalent to what I have already paid on the 6th, On the 7th of march 2021 I have called them to find out Why am I been charged with this new Additional Premium fees their have failed to provide any additional information regards the new Policy that their have created that I never agree on, The lady I spoke to unbelievable she was so rude and shouting (couldn't barely speak okay English) "I keep telling her to come down I am just trying to find out this new Policy and why am I been charge additional fees." At this point she stood her ground and refuse to do anything about it and I have been threatened if I do not pay this new fees my Policy will be cancelled and debt collection agency will be knocking my door, What so scary about this is that their already had my credit card details Automatically saved on their system without my permission. I was left with only one option but to cancel my policy as I did not agree with the new policy their have email to me, I have been charge over £200 to cancel my policy, Keep in mind when you are signing up with them it says within 14days you can cancel the policy and the charging fees is £35 if it pass over the 14days the fees goes up to £75 but in my situation it was different according to them they have covered me when I have been trying to solve this problem over the phone on 7th march 2021 I join them on the 6th march 2021 you do the maths here. Plus my blackbox I was supposed to fit on my car hasn't even aravind yet, On the exactly day I was trying to solve this issue with them I got a text message saying your new WiseDriving box has been dispatched and is currently with DHL. But still I was charge £200 fees for canceling my Policy. My advice to anyone out there is to be careful with this Agency WiseDriving that runs under the igo4.com as their are rude and Money grabber, Don't fail for their fake quote online.”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear this is how you feel. Looking into your situation we can see that the additional information that was found was an undisclosed fault claim that you failed to disclose at the quote level, therefore adjusts the level of risk on the policy. We hope that you disclose this moving forward to prevent the same things happening with alternative insurers. Regards, Dylan

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Hi Roma, Thanks for your great review. We appreciate your feedback! Regards, Dylan

Posted 3 years ago

“This company a right-off rip, they charge you so much money for their services, take the money upfront before, and don't refund a penny. If you know what's good for you avoid them at any price.”

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Posted 3 years ago

Hi Ioana We are sorry to hear you are unhappy and we do appreciate your feedback. We would like to look into this further for you, if you could privately message us your details? Many thanks, Holly

Posted 3 years ago

“Been with wisedrive for a long while now and on renewal, they didn’t take payments for 6months due to ‘a mistake on their end’, while claiming I was still covered for the months I wasn’t paying for which is hard to believe, so I now have to pay the excess amount each month for the remainder of my policy with them. No professionalism and I will be moving on to a cheaper insurance company ASAP.”

Helpful Report

Posted 3 years ago

Hi We are sorry to hear about this situation and we apologise for any stress caused. We would like to take a look into this for you and investigate the matter further. Please could email us your information privately? Many thanks, Holly

Posted 3 years ago

“It was easy to do very helpfull and always sending emails to keep me informed”

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Posted 3 years ago

Hi, Thanks for your great review! We appreciate your feedback! Regards, Dylan

Posted 3 years ago

“My car was driven into whilst parked at home overnight - Wise Driving said that I would lose my no claims bonus if I were to claim for repairs even though it wasn't my fault and in fact I wasn't even behind the wheel. Paid for repairs myself as the amount wasn't worth losing no claims bonus. When it came to renewal my quote went up substantially despite no claims and highly positive rating from their black box. Went elsewhere as was substantially cheaper and Wise Driving refused to match.”

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Posted 3 years ago

Hi Anna, Thank you for sharing your experience, we are sorry that you feel this way. Typically with this situation, it would go down as a fault claim as there is no third party insurer to claim off of. We are sorry to hear that we were not able to keep you at renewal but hope that you are finding insurance more suited to your needs elsewhere. Kind regards, Dylan

Posted 3 years ago

“Absolutely disgusted....I received an email to say my sons driving had been poor over the last month and they demanded £774 from him, he is 18 and does not have this kind of money to hand. We had no warning (ie an email to say so like the one I received demanding £774) to say his score had dropped and there is no app so its not that straight forward to check on a regular basis, my son hasn't even been driving his car much as he gets picked up for work so the car has been sat on the drive. I asked to take the matter further but the lady on phone said I couldn't. I asked for an explanation as to how they could possibly come up with that kind of figure its absolutely ludicrous but again I was told I couldn't be given this information. I was just told if we didn't pay it the policy will be cancelled. My son and myself are now having sleepless nights worrying about this. Shocking service”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear this and would like to look into this for you. Please drop us an email and we can look into the scores for you. Kind regards, Dylan

Posted 3 years ago

“Great experience and will recommend to everyone.”

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Posted 3 years ago

Hi Richmond Thank you for your kind review, we really appreciate it! Many thanks, Holly

Posted 3 years ago

“Affordable realistic prices Saved me over £1000”

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Posted 3 years ago

Hi Paul Thank you for your review, we are pleased to hear you are happy with the price we provided! Many thanks, Holly

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,538 reviews