WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable service to be honest. My only issue is with the process of signing in to check my score as I cannot find any detail to my web reference so I cannot check score as yet.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! If you contact our customer service team they will be more then happy to assist with getting you logged on and checking your score. Thanks, Jamie

Posted 4 years ago

“My son cancelled his renewal as we decided to go with a family policy elsewhere. He emailed wisedrive to tell them that this was what he was doing, and thanked them for there policy over the last year. Since then we have had letters through the post saying that he owes money and more recently letters threatening agency collection. My son suffers with his mental health and this has become a very stressful situation. As his mother I decided this week to finally deal with this myself after he had already proved by email that he cancelled the policy and they actually owe him not the other way around. I spoke to a lady who wasn’t able to help but promised a manager called Hazel would call me back that day ( fri 29th may) or if not definitely the day after ...... no one has called!!! I very upset, let down and frustrated. I would NOT recommended this company as there customer service is appalling! I will be contacting trading standards next week to take this matter further!”

Helpful Report

Posted 4 years ago

Hi Amie, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 4 years ago

“Great idea”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Great service!”

Helpful Report

Posted 4 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Jamie

Posted 4 years ago

“Simple and straight forward”

Helpful Report

Posted 4 years ago

Hi, hanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 4 years ago

“Is ok, but i dont know why I get only 88 points on my black box stats. Sometimes my score is going down hard, usually i have between 85-95 and suddenly 55.”

Helpful Report

Posted 4 years ago

Hi Sebastian, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“Cancelled my insurance after i contacted the company to advise i did not have the tools to fit the black box, I was advised they would speak to the insurers and a manager will come back to me but no one did and they cancelled the insurance. I did not receive a refund or partial refund for the black box that i had paid for which was unused. I paid for a months insurance which was cancelled after a short time and received no money back. I find the treatment unprofessional and unjust, I believe this company is purely about revenue and no care for the customer. The reviews I have subsequently read, are very similar to the treatment i have received, they made mistakes and stated as much but still kept my money. I now have a black box which is of no use to me and i am approx £200 down, i advised them i would send it back which they refused. Ridiculous! Will advise others of my experience and advise not to use this company unless they want to be treated in this way. I will never use this company again”

Helpful Report

Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, jamie

Posted 4 years ago

“Great service and best price by far. The black box is very easy to install with very clear instructions and they reward good driving by reducing your payments.”

Helpful Report

Posted 4 years ago

Hi Anthony, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Asked for help, didn't get it then my policy got cancelled. Not a helpful company at all.”

Helpful Report

Posted 4 years ago

“Very east setup of policy and everything raly good”

Helpful Report

Posted 4 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, jamie

Posted 4 years ago

“I can not fault wise driving best first company and still want to continue with you !”

Helpful Report

Posted 4 years ago

Hi Leanne, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“So I asked for my NCB proof at the end of my policy and i wsa due to get 3 years NCB however when i recieved the proof, Wisedriving told me i had 0 years NCB. I had an accident during the year however it was not affected as i was not at fault and third party driver admitted it was their fault so i claimed off there insurance. Wise driving fix it up or i'll be taking you to court i have proof of insurance statements before my renewal stating i had 2 years.”

Helpful Report

Posted 4 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to, reviews@wisedriving.com and we’ll be able to investigate. Thanks, Jamie

Posted 4 years ago

“i started with WiseDriving a few months bank amd really happy with the reviews they give me amd how they tell me my scores online.”

Helpful Report

Posted 4 years ago

Hi Brooke, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“Very good service. Quick and easy. Lovely staff on other end of phone . Thank you.”

Helpful Report

Posted 4 years ago

Hi Mrs Dyet, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback. We really do appreciate it. Thanks, jamie

Posted 4 years ago

“Very professional company offering a great service”

Helpful Report

Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 4 years ago

“Seem to only have contact once in a blue moon rather then constant driving reviews. When I first took the insurance out I told them the box wouldn't fit onto the battery, that told me it would be fine, I fitted it incorrectly but still it was how I was advised, then my box wasnt connected for months without my knowledge and then I was treated with cancellation. Also I pay £70 per month yet my price has shot up £100 becasue my drivers score has gone up, I'm a self employed car valeter and with covid 19 I have 0 business and no income, it may be a game to insurance company's but to me it's a process that cripples my business rendering the past year of incredibly hard work into a failed business. Only renewed becasue of the cheap monthly price, knowing it would have gone up I'd have binned this black box off, also I may add I've noticed things like bad breaking scores come up yet dont realise that comes up from peiple pulling out and stepping out on front of the car. Too many things about black box driving has driven me up the wall, I was taught to get upti speed quick to help keep the flow of traffic, yet apparently this is seen as reckless driving. These black boxes are simpley made for people who have just past there test and drive incredibly slow, I dont condone bad driving but it seems the reality of driving is different to the idea in the boxes head.”

Helpful Report

Posted 4 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. However, If you can improve your driving score then you can work towards earning a reduced premium. Yours Sincerely, Jamie

Posted 4 years ago

“Really easy and reasonably priced”

Helpful Report

Posted 4 years ago

Hi Cheryle, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“A very good customer service and the product I purchased was value for money. :)”

Helpful Report

Posted 4 years ago

Hi Kamlesh, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we really do appreciate it. Thanks, Jamie

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Hi Shane, Thanks for the excellent review, we really appreciate it. Thanks, Jamie

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,538 reviews