WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,538 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate Wise driving 0 I would!!! Poor service and inaccurate and fraudulent insurance company stating my son’s acceleration score is at 0 and has been for 2 months! All other aspects of his driving are very good. He is a careful driver and this is not a consistent reading. How can the score remain at zero without fluctuation at all, definitely a faulty box. When questioning this with wise driving the response we finally received 3 weeks after my query (which I had to chase up) was that the score is indeed correct. It will not be investigated further and must be due to my sons careless driving and a valuable lesson he will eventually learn. Not fair on anybody let alone a new driving who is extremely sensible and only on an apprentice wage. His car has been off the road for 2 weeks and still the score remains at zero! Beside the point how can his acceleration score drastically drop to 0 but speed and braking remain at very good. No matter what the decrease surely it would fluctuate a little and not remain at 0! To make matters worse having spoken to somebody at the beginning of June to report this error and another raised premium amount of £100 month! Customer service told me I would hear back from them in a few days time, but never responded. I chased this up only to be told it hadn’t been referred to the investigation team because I was required to send pictures of my sons black box attached to battery in his car. This information was not passed on and the car at this point was in the garage engine completely removed. The lady said therefore there was now no point taking a picture of the box not attached and in car. Therefore advise only to email complaints at wise driving . Nearly 2 weeks later we have had no response. This is a TERRIBLE company save yourself and any young drivers the pain and heart ache as they clearly DO NOT CARE. I will be posting this review elsewhere and speaking to the ombudsman.”

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Posted 1 year ago

“AVOID AVOID AVOID. They will constantly take money unauthorised out if your bank account. They're so bad, I've now got my bank to block them.”

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Posted 1 year ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy details to reviews@wisedriving.com, we can discuss this further with you. Thank you, Sarah

Posted 1 year ago

“Why won't you insure me next year. Is it because my black box score is excellent? Therefore you wouldn't make enough money.out of a safe driver? Are you going to come and remove the black box?”

Helpful Report

Posted 1 year ago

Hi Siobhan, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you, Sarah

Posted 1 year ago

“Good service.”

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Posted 1 year ago

Hi Linas, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Kind regards, Angela

Posted 1 year ago

“black box, you are not well, why don't you also install a video camera .... before entering into a contract, notify the customer that you intend to install such tracking devices”

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Posted 1 year ago

Hi Krasimir, Thank you for taking you time to leave your feedback. Our website, and comparison sites, detail that WiseDriving is a telematics insurance provider and is a requirement of the policy to install a telematics device that monitors customer's driving behaviours. Our terms and conditions, which you would have had to read & agree to before setting up the policy, also stipulate that you are required to install a telematics device into the vehicle that should remain in the vehicle until the policy is cancelled. If you wish to discuss the policy, please contact our customer service department on 01733 308358. Our offices are open Monday-Friday 8am-6pm & Saturdays 9am-1pm. Many Thanks, Kathryn

Posted 1 year ago

“No one answers your calls,cancel your policy when you've paid 144pound upfront,don't answer voicemail,worst company iv ever had car insurance off”

Helpful Report

Posted 1 year ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, to reviews@wisedriving.com, we would like to rectify this with you. Thanks, Kathryn

Posted 1 year ago

“Tryed to get through by phone waited one and a half hours with no reply,have not received my driving box due to royal mail saying no address exists yet I get mail every day,thanks”

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Posted 1 year ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com we can look into this for you. Many thanks, Angela

Posted 1 year ago

“Been with wise driving for 3 months now. Everything is 100% except acceleration is dropping every single day even with careful driving following the tips to deaccelerate to slow rather than brake and still decreasing daily. Seems to be a problem with every single customer review I've been reading and wise driving don't seem to do anything about itm not every customer can be bad at accelerating there's obviously something wrong with the boxes and they are unwillibg to fix it”

Helpful Report

Posted 1 year ago

Hi Stacey, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to reviews@wisedriving.com we can answer any queries you have. Kind regards, Angela

Posted 1 year ago

“Awful insurance company, very expensive if you get black box . Most fraud company is wise driving. I waste lot of money with this company. I Never recommend this one for future customers.”

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Posted 1 year ago

“Excellent service would recommend ye to anybody 👍”

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Posted 1 year ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Kind regards, Angela

Posted 1 year ago

“Excellent service,price, helpful and easy to understand would recommend you too anyone.”

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Posted 1 year ago

Hi, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Many Thanks, Kathryn

Posted 1 year ago

“My son has been with the company a while on his black box everything except his acceleration is excellent. 100/100 for most areas and then 0/100 for acceleration- my son drives very safely if he’s acceleration is so bad surely his braking would also need to be bad to compensate. It’s a joke his last two payments have gone up an extra £80 each. On reading reviews it looks like there is a problem with the data when it comes to acceleration yet it’s the drivers getting penalised and not being looked into by the company sounds like a lot of fobbing off with photos of the box etc. As long as they are getting the money they don’t care and are praying on young/new drivers knowing they want to get a full years no claims etc and haven’t got many options when it comes to first time insurance. Overall It’s bringing his score down to 80 - that’s still good yet they are taking him to the cleaners when it comes to increased premium - looks a bit iffy and looks like they are trying to get as much out of him as possible before he ups and chooses a different company in a few months. He’s called and asked how much it would be to cancel he got the reply to wait a few days as his next payment is due out and she couldn’t give him a cancellation amount. I’m guessing he will then not be any cheaper to cancel part way through the month or continue to pay stupid amount. He’s a student who also works part time paying his way but with the hike in premium he’s going to have to have help from us to afford it. Ridiculous!”

Helpful Report

Posted 1 year ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to reviews@wisedriving.com, so we can go over this with you. Many thanks, Adam

Posted 1 year ago

“I don’t know why I have to have a black box fitted, I’ve been driving for 20 years and way to much paper work at the start, very overwhelming”

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Posted 1 year ago

Hi Tanya, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 1 year ago

“Had their black box since November… all scores were 100% until end of January then my acceleration suddenly dropped to 0 within a month. I got charged £120 for the premium increase so rang and asked how this could be. Very helpful gentleman on the phone looked at the data for me… 50 odd incidents on one straight road for acceleration but there were road works for weeks on that road so it was flagging up poor acceleration in traffic!? But my braking was 100% so it doesn’t make sense… if I am accelerating excessively of erratically in traffic then how am I also braking perfectly? He asked me to send a picture of my box as he felt it needed investigating, I didn’t hear back for ages but kept asking on Facebook for any updates but they said no. I rang customer services again and they said head office had deemed there were no anomalies and the data was correct. Nobody told me! I asked how my acceleration could be 0% but my braking 100% but she couldn’t give me an answer. 0%!!!! And 100%!!! I recently looked on my account at the dashboard (I stopped looking because everyday my score went down and I couldn’t bear it) and 4 days after I complained my acceleration score has miraculously started to improve??? Have they reset my scoring? If so I want my £120 back and my score to go back to 100 as I should be due a premium refund for good driving. Something extremely dodgy and I won’t be letting this go.”

Helpful Report

Posted 1 year ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We can see that we referred to the telematics provider to test the device and there were no anomalies with the device. We've processed your request for a breakdown of the telematics device data, this will be with you in the next 30 days. Please continue to monitor your telematics score via your customer dashboard. Many Thanks, Kathryn

Posted 1 year ago

“Definitely avoid this company at all costs. When I took out this policy for months my scores were 100. Apart from time score. Then about a month before the March review my acceleration score started decreasing, it decreased every time I drove from then (no fluctuations, just decreased every single time I drove). All scores remained 99/100. I have dashcam footage of my driving, so I know there has been no change in my accelerating, but apparently it gets worse every day. Other reviews I've read, people are having this same issue. I spoke with one person at wise driving and this is because they want to increase your premiums. Low and behold, within a week or so, my premium increased as they decreased my score enough to charge additional premiums. My score was 99 for months, yet all of a sudden my driving is now worse. Also my score was still excellent at that point, but going from an excellent score to an excellent score, requires additional premiums (make sense? Nope). If I take a drive now, it will be guaranteed that my scores will be 99/100, but my acceleration will decrease from the previous score. This is 100% guaranteed. No change to the way I drive or accelerate, but wise driving thinks there's nothing wrong with the box and this is normal driving behaviour. 23 Feb (and months prior): 100, 25 Feb: 98, followed by scores: 94, 91, 88, 84, 82, 81, 77, 75, 75, 70, 70, 67, 65, 63, 57, 54, 51, 49, 48 Apparently that's normal. Avoid this company at all costs, the company effectively operates a racketeering operation.”

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Posted 1 year ago

Hello, We are sorry to hear you are unhappy with your policy. We can take a look into this for you and perhaps log a complaint on your behalf if you wish to do so. Many thanks, Holly

Posted 1 year ago

“Cancelled my policy today and it's the most costly cancellation fee I have encountered so far. They charge £75 cancellation fee + £90 for the black box. If they offer a black box insurance, they should cover this themselves and we shouldn't be expected to cover the costs when we decide to leave. The most I have been charged to cancel a policy was £35 and this is a big difference. I would choose my insurance provider carefully next time and won't be going for WiseDriving in the future if this is what they will charge if I decide to leave.”

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Posted 1 year ago

Hello, We are sorry to hear you are unhappy with your policy. There is indeed a £75 cancellation fee, which inform all our customers of before they purchase a policy. The £90 telematics fee is included in the cost of your policy but it is non-refundable. This is the cost of the device and for the collection and analysis of the data. We also ensure our customers are informed of this fee prior to purchase. Many thanks, Holly

Posted 1 year ago

“Your system convenient to use and no more option . The premium amount really expensive. No option for international license.”

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Posted 1 year ago

Hi Shibu, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@wisedriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“Very easy to navigate and make a wise choice from the multiple comparisons.”

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Posted 1 year ago

Hi James, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 1 year ago

“They are realiy good helping fr insurance”

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Posted 1 year ago

Hello, Thank you for your review. Many thanks, Holly

Posted 1 year ago

“awful awful company !!! if i could give this 0 stars i would. they increased my premium due to bad driving behaviour when all of my stats were excellent/good except my acceleration! One employee said that i should email a picture of my black box as he thinks there was a problem with it. He said it would take up to 3 days- this was early february !!!!!!!! it’s almost been a month and i haven’t heard a straight answer !!! all the employees don’t know what they’re talking about- i’ve had different excuses from each of them. They are cancelling my insurance because of this. Absolute joke of a company- if you could even call it that. I still haven’t got answers as they don’t answer their emails or their phone.DO NOT USE THIS COMPANY!!! I’m not the only one that has had this issue according to previous reviews.”

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Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you have received. We can take a look into this for you, if you can email your information to us? In the meantime, we measure your braking in the same way we measure your acceleration. Gradual and steady is the aim. Any abrupt or harsh braking will effect the score. Many thanks, Holly

Posted 1 year ago

WiseDriving is rated 3.6 based on 4,538 reviews