WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,539 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,539 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service. Simple online instructions. Value for money.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“AVOID AT ALL COSTS!! IF I COULD GIVE ZERO STARS I WOULD HAVE!! I have now had 4 boxes sent out all without the wire to charge it and then the boxes themselves have all been faulty once I've managed to charge them! This is not my fault but they non stop sent me threatening emails saying my policy will be cancelled. I then call them and sit on hold for an average time of 45 mins to then either be hung up on straight away or I tell them my issues and I then get put on hold and then they hang up!!?? Its like they don't want to deal with any problems!! Eventually after calling them all day everyday for 3 days I managed to sorted this problem out with a manager and I was told to ignore the cancelation emails as they are automated and I was reassured my policy WOULD NOT be cancelled and that another new box was being sent out, even though I enquired about a box that connects to the battery instead as all 4 solar panel boxes have been faulty. I'm then waiting for a call back about the battery box and or I'm waiting for the solar panel box to arrive in the post and then yesterday I received an email saying the policy was cancelled! I then try to phone wise driving and the lines were closed? So they cancelled my policy at the end of their working day so I couldn't even call them to get it reinstated! SNAKES!! We were out in the car doing shopping at that point and we had to drive home with no insurance and we were pulled over by the police! This was obviously a major ball ache but the worse thing in the whole situation is that my partners mother is seriously ill in hospital and may not make it another day so we was due to drive 80 miles so he could see her and we spent all Saturday morning trying to call wise driving on both of our phones just to be hung up on again and again and to be told no managers were available to speak! We finally were told around 12.30 pm (when the lines were due to close soon) that the underwriters "Pukka car insurance" had cancelled the policy and didn't look at the notes. Wise driving agreed that this was a mistake and that it shouldn't have happened however, they could nothing about it as the lines at Pukka were closed until Monday??!!!!!!!! In the end we got insurance with a different company and we will never use this company ever again!!”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service received. We would like to take a look into this if you could email us your information? Many thanks, Holly

Posted 2 years ago

“Unable to make amendments online and very difficult getting hold of customer service by phone”

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Posted 2 years ago

Hello, We are sorry to hear you have been unable to use the online portal and we apologise for any frustration caused. Can we check if you have a registered online account? You must be registered before you can make changes. If you have registered and are encountering technical issues when attempting to make changes, we would ask you to call us so we can assist. Our number is 01733 308358. Many thanks, Holly

Posted 2 years ago

“We have insurance. We have the black box. WE are asked to make an extra premium payment, but just cannot contact anybody. Wait and wait. But also they say credit for good driving. We have not received anything.”

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Posted 2 years ago

Hi Mark, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“The wait time to speak to customer service is discouraging, I must have waited for about 30 mins. I just bought my insurance but it is due to start on the 22nd which is about 2.5 weeks, so I was asking the lady why I had to fit the black box within 14 days after my purchase rather than 14 days from when my policy starts. The phone cut off while we were talking and still had another query.”

Helpful Report

Posted 2 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“The person I spoke to on the phone was not enthusiastic about their job and therefore not helpful. They also gave inaccurate information (that the black box) would be a plug-in, so I took out the policy on this information. Thankfully I was able to phone again and cancel the policy, though not before I had to argue that as I was cancelling within 14 days the cancellation fee did not apply. Staff need better training and/or better managers”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“All conditions are apparent as black box issues not any thing in hiding I found.”

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Posted 2 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 2 years ago

“Will not advise anyone to buy a policy from wise. Don't be fooled by there prices. The headache is not worth it.”

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Posted 2 years ago

“Easier to understand”

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Posted 2 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Adam

Posted 2 years ago

“Really helpful customer service easy to talk to and very helpful”

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Posted 2 years ago

Hello, Thank you for your kind review. Many thanks, Holly

Posted 2 years ago

“Acceleration constantly in the very poor area of the graph, every other aspect is near 100% so makes no sense at all, you may try fob off with there's no abnormalities with the box if it's recording the other scores but when multiple people are reporting the same thing whether it be Acceleration or breaking there's obviously a problem, I got an email to say my premium would go down but now my Acceleration is dropping rapidly which makes my score drop 1 by 1 affecting my premium of course, I won't be paying any money if poor Acceleration continues to be recorded and I see the scores change infront of me, what an absolute scam. Might aswell be pushing the car with an Acceleration score of 0.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We have tested the telematics device and there are no anomalies or issues with the data that is being recorded. We have hints and tips on our website on how to improve the acceleration score. When it comes to acceleration, easy does it! It is widely accepted that many accidents are a result of dangerous or risky driving maneuvers and driving aggressively. You can improve your acceleration score by increasing your speed gently and driving smoothly. This will not only improve your score but will also save you money on fuel. When you need to stop or slow down, decelerate smoothly to allow yourself more time to think about what's coming up on the road ahead. You can also change gear earlier: try changing up at an engine speed of around 2,000 rpm in a diesel car or around 2,500 rpm in a petrol car. This will help you think about your speed as well as cutting your fuel bill. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 2 years ago

“good，good，good.”

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Posted 2 years ago

Hello Zang, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Absolutely terrible service. Had issues with dodgy brake readings in black box. They say it's all fine when braking score is 0 and only happens when car is driven short distance. Customer service are very unhelpful. Unable to talk to anyone who can provide a proper answer. Would recommend avoiding this company”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the policy. If there was an anomaly with the box, all the scores would be 0. The same instrument measure acceleration and braking, so if you have a different score for both behaviors, the box is working as it should. If you would like more in depth data on your braking score, we can provide this to you. It will tell you when and where the braking score has been adversely effected. Please call us and we can arrange a report for you. Many thanks, Holly

Posted 2 years ago

“I have problem with black box to fit with toyota Prius plus and I thought so they provide me bluetooth versions. I tried to call them but no answers. Please don't buy any policy from this company they are cheaper but cheater and third class service. I will rise complain to government Portal and they should shut this type of company.”

Helpful Report

Posted 2 years ago

Hi Biren, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to contact@wisedriving.com, we would be happy to investigate this for you. Many Thanks, Sarah.

Posted 2 years ago

“If I could put -5 stars, I would do so. Wisedriving tricks you to buy their insurance saying that they provide it cheaper than other providers. It might be true for the first year, then it will increase and you will end up paying more than paying directly to an insurance broker. On top of it, when you want to cancel their policy, they ask you to pay ~£200 for cancelling (while on their website, they only state £75 for cancelling fee- which is already high enough). They then try to menace you with credit/debt control and all kind of things to make you pay because they know you don't want your credit score to be affected. I won't let it go easily like this, Wisedriving. If anyone else is also in the same situation as us, please also contact legal service to get them investigated. Hopefully, it will stop their bad practice and help other people to do not fall into their trick.”

Helpful Report

Posted 2 years ago

Hello Le Dang, We are sorry to hear you are unhappy with your policy. We work with a panel of insurers to find the most competitive quote available. Insurers change their rates constantly and we have no control over that. We do however, provide your renewal quote in advance of the renewal date to allow you time to shop around and make a decision. You can stop the renewal, free of charge. There is a cancellation fee of £75, if you cancel mid-term. You are also charged for the time you have been on cover and the cost of the telematics box is non-refundable. We will calculate how much money you have paid us and if this does not cover the above costs, there will be an outstanding balance to pay. We will also provide you with a breakdown of costs. We allow an amount of time for you to pay the outstanding balance but, this is not an indefinate amount of time and we do chase for debt. Many thanks, Holly

Posted 2 years ago

“Do not recommend”

Helpful Report

Posted 2 years ago

We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you, Sarah.

Posted 2 years ago

“Stay away from this company. It is the worst ever insurance company. Everyday i receive emails from saying that they will cancel my insurance insurance because the black box has been removed from the windscreen when in fact its not!. The box is faulty and keeps falling off from the windscreen. When i tried to call them I have to wait at least 20-30 mins to get to someone and then they told me I need to pay an extra charge for a replacement box when in fact its their fault! Then i keep getting emails saying that my box battery is low and I need to charge it but they never supplied a charging cable in the first place! They expect you to spend money by buying a charging cable. When you charge the box after 1 month you get same issue, the battery went low again. It is just a constant pain and very frustrating. I can't wait for my insurance to end so that I leave this company. I STRONGLY ADVISE EVERYONE TO STAY AWAY FROM THIS COMPANY!! I will make a formal complaint to the relevant authority. They look like a bogus company which needs to be reported”

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Posted 2 years ago

“ridiculous prices to add extra miles.”

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Posted 2 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks many thanks, Adam.

Posted 2 years ago

“The after sales is absolutely awful and would never recommend. I've been hung up on 3 times in one night after spending 20 minutes each time to get through. All I want to do is change the car on my policy. Disgraceful attitude !!!!!”

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Posted 2 years ago

Hi Tony, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks

Posted 2 years ago

“Pathetic insurance company i have cancelled my policy they still charged for next month already I cancelled it 15 days ago they didn’t send a cancellation request to close brothers to stop my insurance credit agreement poor service they are just looting first they told me your monthly payments gonna be 53 then they said ur not good driver so they were charging me 72 when I cancelled it they saying we gonna charge me £96 and also they already charged my next month credit Wow what a pathetic insurance company I an gonna sue you I am single mother of two kids Working day and night And they are making money from looting us Shameeeeee”

Helpful Report

Posted 2 years ago

Hi Maryan We are sorry to hear you are unhappy with your policy. To explain, your telematics box will monitor your driving behaviours (speed, acceleration, braking and time of day). You are scored on how well you drive and you can be either given a refund or an additional premium based on how well you drive. This is disclosed to all our customers prior to them accepting a quote with us. When you cancel your policy, we will calculate how much money you have paid to us, then deduct the cancellaion fee and the cost for the time you have been insured. Please also note the cost for the telematics box is non-refundable. Any direct debit payments made are taken into account. Dependent on what you have paid us versus the cost of insurance and fees, you may be either due a refund or owe us money. Upon cancellation, your credit agreement is also cancelled. Many thanks, Holly

Posted 2 years ago

WiseDriving is rated 3.6 based on 4,539 reviews