Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,389 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff on the phone excellent however I have never had a car insurance that did not send out paper copy’s of their insurance booklet. I said I do not have a printer yet I am still waiting for my contract booklet seriously hope IF I need to make a claim it’s this bad a service ! Marion Jones”

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Posted 12 hours ago

“Price is OK but information isn’t as clear as it could be.”

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Posted 1 month ago

Hi Julie, Thank you for taking the time to share your thoughts. We appreciate your feedback regarding the clarity of our information and will certainly work on improving that aspect. We're glad to hear you find our pricing acceptable, and we're committed to enhancing your overall experience. Best wishes, Jess Performance Direct

Posted 4 weeks ago

“Did not appreciate being told my outside steel structure was made of wood twice when I have provided numerous pictures of structure that clearly shows corrosion of steel, I also was not aware who Grove and Dean were when they emailed me saying thank you for your emails, I have never been in contact with them or Motor Vision, if these were sent on my behalf why was I not cc'ed into them?”

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Posted 1 month ago

Hi David, Thank you for taking the time to share your feedback with us. I apologize for the misunderstanding regarding your steel structure and for any confusion caused by the communications from Grove and Dean. Your experience is important to us, and we appreciate your patience as we work to ensure clarity in our correspondence. Best wishes, Molly Performance Direct

Posted 1 month ago

“Not the cheapest, probably not the best”

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Posted 4 months ago

Hi, Thank you for sharing your thoughts in your 3-star review. We appreciate your honesty regarding the pricing and quality of our services. While we strive to offer competitive rates and top-notch performance, we understand that there is always room for improvement. Your feedback is invaluable to us as we work on enhancing our offerings. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Kind Regards, Molly Performance Direct

Posted 4 months ago

“Good service from sales person. But I'm still waiting for paper documents through post as requested at time”

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Posted 5 months ago

Hi Roger, Thank you for your feedback and for recognizing the good service from our sales team. We apologize for the delay in sending your paper documents. Your request is important to us, and we’re looking into this matter to ensure it gets resolved as soon as possible. If you need any further assistance in the meantime, feel free to reach out. Kind regards, Molly Performance Direct

Posted 5 months ago

“I have taken out a policy with Performance Direct through Confused.com My policy is due to start on the 21/10 but although I have received an acceptance email, I have still no view of my paperwork relating to the policy. Their website says that my documents are being processed. I have never had it before that with only 3 days to go before the comencement of the policy the Insurer is still processing paperwork. This has been the case since the 25/9. I hope that should I ever need to claim they are faster than this.”

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Posted 5 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As we received no contact from you we were unaware that you have been unable to view your documents. Due to reading the review your problem has now been rectified. If you have any further issues please contact is via our website so we can assist straight away. Kind regards, Jess Performance Direct

Posted 5 months ago

“Wanted tj change insurance details (remove international breakdown) but found it difficult as out if the country In consequences vehicle was meet uninsured till I got back. Dissapointkng requests on live chat were useless”

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Posted 5 months ago

Hi, Thank you so much for taking the time to leave us a review of your experience with Performance Direct. We truly appreciate your feedback! Your comments have been passed onto the appropriate managers for development. Kind regards, Molly Performance Direct

Posted 5 months ago

“As I haven't used it it is difficult to give a review. It was easy to get details on the Internet and to pay.”

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Posted 6 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Performance Direct. We appreciate your thoughts and are glad to hear you are pleased with our online services. Kind regards, Molly Performance Direct

Posted 6 months ago

“It is too early to write a positive review as it is too soon and I have not needed to contact you since concluding my vehicle insurance”

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Posted 6 months ago

Hi, Thank you so much for taking the time to share your feedback about Performance Direct. We hope that after time you are able to come back and give a positive review on your experience. Kind regards, Molly Performance Direct

Posted 6 months ago

“Don't know your reaction when something happens,so far have not had any problems, only want to say why there is no communication if nothing happens to the car,for example need a broushur showing your com pany activity and kinds of your cover........”

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Posted 6 months ago

Hi, Thank you for sharing this review with us, all policy documents and company information is available to you in your customer account. Every contact method is accessible in there too inclusive of phone numbers, live chat and email addresses. If you have any concerns or you are unable to access your account that provides all this please contact us via live chat on our website and we will be able to assist. Kind regards, Jess Performance Direct

Posted 6 months ago

“I'm sorry but I don't like phone calls,email's and text asking to renew 2 weeks or so after I have renewed and paid.”

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Posted 7 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience and assure you that your comments and concerns have been passed onto the appropriate managers for review. Kind regards, Molly Performance Direct

Posted 7 months ago

“I used them as their prices were competitive but their overall approach, And direct contacts, didn’t leave me with much faith in them.”

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Posted 7 months ago

Hi, Thank you for taking the time to share this review with us, your feedback is appreciated. We are sorry to hear of your negative experience. If there is anything we can do to assist going forward please contact us via live chat on our website and we will do our best to assist. Kind regards, Molly Performance Direct

Posted 7 months ago

“No hassle insurance.”

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Posted 8 months ago

Hi, Thank you so much for taking the time to provide us with your feedback on Performance Direct. We really appreciate it! Kind regards, Molly Performance Direct

Posted 8 months ago

“I received no correspondence regarding my insurance renewal, waiting time to speak to someone to raise concerns is excessive”

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Posted 8 months ago

Hi, We are sorry to hear of your negative experience when renewing. For future reference all renewal correspondence is sent via your customer portal account. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Molly Performance Direct

Posted 8 months ago

“acting as broker is different from my first time”

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Posted 8 months ago

Hi, Thank you for taking the time to review Performance Direct, we really appreciate your feedback! Kind regards, Molly Performance Direct k

Posted 8 months ago

“Alright. Okay.”

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Posted 9 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 9 months ago

“Had sent numerous pictures of garage and car still kept chasing. To say we need to see pictures of garage and car at home location, not very efficient.”

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Posted 9 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We can confirm your garage proof has been received in and the chaser emails have now been stopped. We apologise for any inconvenience caused. Kind regards, Molly Performance Direct

Posted 9 months ago

“fairly easy but as online only , no paperwork. forgot who i insured with until emialed”

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Posted 9 months ago

Hi, Thank you so much for taking the time to share your feedback on our services at Performance Direct. We are pleased to know you found the set up easy. Yes, we do work on a majority online basis. However you can contact us via phone as well as using our online chat feature should you have anything to query. We will ensure to send a copy of the documents via post to make sure you have the information you need in your most comfortable format. Kind regards, Molly Performance Direct

Posted 9 months ago

“Usually very good service. However this time on Renewal, no letter or email was sent just an email to say to Login into your web site. No renewal price was price was given, and the money was just taken. The price was okay, but it would be nice to know how much things are.”

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Posted 10 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We apologise that the renewal quote was not showing in your account when the prompt email was sent for you to log in and view it. We will ensure that upon the next renewal that you will be emailed the quote as well as having it available in your customer account. We apologise for any inconvenience or negative experience. Kind regards, Molly Performance Direct

Posted 10 months ago

“You’ve been fairly priced for a couple of years, but premium went up 50% this year!”

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Posted 10 months ago

Hi, Thank you for sharing this review with is, your feedback is appreciated. We apologise that we have been unable to offer a lower premium for this renewal and confirm your concerns have been passed onto the appropriate managers. Kind regards, Molly Performance Direct

Posted 10 months ago

Performance Direct is rated 4.5 based on 2,389 reviews