Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,252 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite staff. Very pleased with quote”

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Posted 4 years ago

“Shocking 'Performance' from Performance Direct. I have sent multiple emails requesting proof of NCD relative to my now expired policy. No response or acknowledgement received. I called your company and spoke with one of your team. I provided an alternative email address and I was promised that the NCD would be emailed to both of my email addresses and posted out. Again.....nothing! I have had to call my current insurer to have the deadline for exhibiting the NCD extended as they are threatening to cancel my insurance and also charge me for their administration in doing so. All of this is completely unnecessary had Performance Direct met their obligations to release the proof of NCD. The lack of attention to this is quite simply shocking and I cannot understand why this is apparently so difficult.”

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Posted 4 years ago

“Quick and efficient response after my mishap 👍”

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Posted 4 years ago

“God costume service were helpful thanks guys”

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Posted 4 years ago

“excellent service -friendly and helpful”

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Posted 4 years ago

“Good service and price nothing was to much trouble”

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Posted 4 years ago

“Very satisfied staff very friendly”

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Posted 4 years ago

“Was contacted by a young lady as my insurance was due to be renewed made the hole process take 2 mins very helpful”

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Posted 4 years ago

“Great value and excellent service.”

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Posted 4 years ago

“another years no claims, car worth less and still the premiums go up???”

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Posted 4 years ago

“Had to ring to 'validate' details. No other insurance company insists on this. That's why people do it online instead on by phone. Only thing is, you ring and get put on hold forever. The guy I spoke to sounded like it was his last day at the company. Also you get threatened with cancellation (with a fee) if you don't validate it by phone. 6 phone calls in total, with me eventually hanging up. Just when I thought it was done, a random payment of £90 came out, against my "outstanding debt". I haven't got the will to ring the work placement lad working from a stationary cupboard which they call customer service. I agreed to pay £20 a month for van insurance. That was my contract. I will never use this company again. It's been a pure ballache. I have made a complaint with the Financial Ombudsman, and also to the relevant comparison sites. Apart from that though, yeah, spot on.”

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Posted 4 years ago

“A very good competitive price for fully comp insurance”

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Posted 4 years ago

“I,v never had any problems with my insurance quotes and my policys the customer service as been 10 out of 10 and as long as I,m happy I,ll be staying right here with Performance Direct.”

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Posted 4 years ago

“Quick and easy, changing my registration at a later date went very smoothly and both people I spoke with were helpful and efficient.”

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Posted 4 years ago

“Nice and straight forward good to deal eith good price for what I needed”

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Posted 4 years ago

“Excellent premium”

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Posted 4 years ago

“Excellent service.excellent renewal price so decided to stay with Performance Direct 😁”

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Posted 4 years ago

“Reminded me of renewal in good time hassle free online renewal and a fair price only down side did not send me out green card like my other car insurances did without even asking”

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Posted 4 years ago

“Continually receiving emails for proof of NCD, having already supplied said documents, and the live chat line is a waste of time.”

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Posted 4 years ago

“I obtained a very reasonable quote from a price comparison site, before speaking to their friendly and helpful call centre staff.”

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Posted 4 years ago

Performance Direct is rated 4.5 based on 2,252 reviews