Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Received 4 missed calls over two days when I clearly stated I wasn't able to take calls during office hours, when I rung back I was told "no idea why you have been called" No reply to two emails I sent on the 16th June, a month later still nothing. Errors on my policy, one sorted and no apology for the error. The other errors I was told "not important" so today they are still wrong. All in all pretty poor, low premium yes but poor communication and lack of apologies for errors... some of which never sorted.”

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Posted 4 years ago

“As described”

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Posted 4 years ago

“The Great price advertised on comparison sites was never actually available. Still best price but admin is hard work. Different email addresses for different documents and finding those documents wasn’t easy.”

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Posted 4 years ago

“Quick and easy to fill in online x”

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Posted 4 years ago

“After a false start (they increased my premium from last year) I rang them up and they reduced it to what I paid last year. The car I have insured with them is a second car that I have now SORN’d so although I have insured it I will not be using it, so it’s a win win for them.”

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Posted 4 years ago

“Renewed my Motorhome insurance, a good price & no hassle, very pleasant person on the other end of phone to assist too.”

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Posted 4 years ago

“Great value insurer with big savings for the low annual mileage driver and professional service .”

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Posted 4 years ago

“very quick response and great price”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“got what i wanted in a car insurance, I had a small query when my documents came through but they sorted it straight away, excellent service in this time we are living in with coronavirus.”

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Posted 4 years ago

“Very happy with the service I have received from Performance direct, professional and helpful at all times.”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“Satisfactory service”

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Posted 4 years ago

“Poor customer service, very expensive quotes, lowest of the low in cover”

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Posted 4 years ago

“Very competitive quotation. All on-line links worked fine.”

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Posted 4 years ago

“Shocking customer service. Was waiting for hours.”

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Posted 4 years ago

“First time I have used performance Direct, very competitive and efficient.”

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Posted 4 years ago

“Just good but with same insurer as last year you were more competitive than last years broker”

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Posted 4 years ago

“good to deal. with”

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Posted 4 years ago

“Very good service. And so easy”

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Posted 4 years ago

Performance Direct is rated 4.5 based on 2,253 reviews