Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,324 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested photographs of my quad in the garage - despite wanting Third Party ONLY - not Theft. Wanted me to come up with 21 years of no claims proof. Who keeps 21 years of paperwork? Do they not have databases they can check for claims. (I have never put in a claim in my 45 years of motorcycling)”

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Posted 5 years ago

“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”

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Posted 5 years ago

“Easy to deal with and at a very competitive price.”

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Posted 5 years ago

“Not happy with lack of information and attitude of person I spoke to.”

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Posted 5 years ago

“So easy to renew insurance brilliant”

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Posted 5 years ago

“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent. Overall setting the policy up exceeds expectations”

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Posted 5 years ago

“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing. If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”

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Posted 5 years ago

“insured me. No messing, good price.”

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Posted 5 years ago

“Easy to get hold of and great customer service”

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Posted 5 years ago

“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”

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Posted 5 years ago

“Disgusting company. Tried to deny my right to cancel within 14 days. You will not flout consumer laws !!!!!”

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Posted 5 years ago

“Great service, easy to use”

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Posted 5 years ago

“Excellent service and price”

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Posted 5 years ago

“Easy transaction and very competitive price”

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Posted 5 years ago

“Under no pressure to take product unlike other companies”

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Posted 5 years ago

“You did "What it said on the Tin"”

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Posted 5 years ago

“Quite easy to arrange my car insurance, all went very well.”

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Posted 5 years ago

“Not massively impressed with this company so far after taking out a car insurance policy with them. Asked for mileage check, driving license check and driving license number which I have sent them on 2 separate occasions and are still chasing for them so clearly don’t read their emails. They also did a hard search on my credit file which has now left a detrimental mark on my credit score despite one customer service advisor confirming they hadn’t so definitely will be avoiding in future! I’m stuck with them now so hopefully nothing happens that I have to make a claim”

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Posted 5 years ago

“They were helpful and rang me promptly”

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Posted 5 years ago

“Apart from the usual long wait to speak to someone on the phone the person in question was most helpful”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,324 reviews