Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,330 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“VERY SIMPLE TO RENEW”

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Posted 6 years ago

Hi Phil Thank you for leaving us feedback, it's great to know that our renewal process was a simple one. If there's anything else you need, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Always efficient, Always good value for money in comparison”

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Posted 6 years ago

Hi Julie Thank you for taking the time to leave us a review, I'm pleased that you received efficient service and good value. If you require further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“A really good price and excellent service.”

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Posted 6 years ago

Hi Thank you for taking the time to leave us a review, I'm pleased to know that you received a good price and excellent service. If there is anything else we can do to help, don't hesitate to let us know or visit our website, www.performancedirect.co.uk, where we have helpful customer pages. Regards Emma Performance Direct

Posted 6 years ago

“very happy with service provided by Performance Direct, would use again”

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Posted 6 years ago

Hi, Thank you for the great feedback! If there is anything else we can assist with, please let me know and I'll be happy to help. Regards Emma Performance Direct

Posted 6 years ago

“I went on Confused.Com as I needed to insure a car I bought. Their quote was much better than anyone else's as they insured my car under classic. Initially I was a bit upset as they could not send me the documents until they verified some details. As it was close to their closing time on a Sat I could not get through to them. However Sunday morning everything was resolved very smoothly and my documents were e-mailed to me whilst I was on the phone. Very happy with the price and service”

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Posted 6 years ago

Hi Ismet Thank you for taking the time to leave us a review, I'm pleased that everything was resolved to a 5 star standard. If there is anything else I can do to assist, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“I am another customer who was treated to a revised quote following a telephone call. Similar to others on this site a £350 additional premium and then despite the insurance not being active they charged £55 for returning my money. Its a nice earner they have my money for 5 days and charge me for the privilege without providing any service. I read the negative reviews before going ahead with the purchase but unfortunately ignored them - to others reading this please do not make the same mistake. This company is associated to another provider with similar reviews on GoCompare so beware and avoid”

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Posted 7 years ago

“I'm another customer who has been caught with a £55 cancellation charge within minutes of buying a car insurance policy. During the telephone confirmation they found a need to correct the given info which they said would need a requote. After several minutes they came back with a 'best-they-could-find' quote of ANOTHER £250! That's on top of the £200 I had already paid them. I decided to cut my losses and say no thanks. I went back on to Money Supermarket and got a very competitive price using the corrected info.”

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Posted 7 years ago

“FRAUDS I made a payment online to confirm car insurance with performancedirect.co.uk. on GoCompare - in order to confirm it they sent me an email with a number to ring. when I eventually managed to get through to them they told me one of the items I had noted on the form was incorrect (for a parked garage) they said this meant I would need a different insurance policy and I asked them to get me another quote they said the only quote they could get was £2000!!! the initial quote was £316. They then told me they would charge my card £50 for making the mistake on the form (stating my car was in a garage - which it is and other insurers accept) because I did not want to go with the £2000 insurance. This is clearly a rip off service never in my life have I had this experience with an insurance company. This is fraud!!! BE CAREFUL Edit”

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Posted 7 years ago

“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used. I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes. I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow. Good annual price but poor elsewhere.”

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(Motorbike Insurance) - Posted 7 years ago

“Wished I had read some of the reviews before I used them, as when I wanted to change my insurance to another vehicle they quoted me an additional £158 for the remaining term which is about 8 months or £50 to cancel. I told them it was daylight robbery and canceled, I went on line and got 12 months insurance for £182. Do not use this insurance company.”

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Posted 7 years ago

“Very argumentative and unhelpful staff. Very rude and made a lot of charges that I eventually argued down to a smaller figure. Not at all happy with their service. Avoid at all costs.”

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Posted 7 years ago

“I didn't have a problem, just answer all questions correctly. I have received documents via e-mail by return on confirming by telephone exactly as required. Very helpful young lady on phone a credit to them. I can understand some customers being upset if the quote changes upon speaking with them, but did they tell the information correctly. Most insurers would give a get out without a penalty charge of some £50, however I was happy plus the company I'm insured with is a division of L & V who I have had other cars with in the past.”

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Posted 7 years ago

“Gave me a great price on my Porsche 911 and seemto be all ok but asyet have not needed them for anything only a quote for my everyday car and that wasnt at all competetive”

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(Car Insurance) - Posted 7 years ago

“Never been with these before and found them to be ok.”

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(Car Insurance) - Posted 7 years ago

“Absolutely disgraceful company, they are cheap but like anything it's when there are issues that you find out what a monumental mistake you made having insurance with Performance Direct. My advice is AVOID LIKE THE PLAGUE.”

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Posted 7 years ago

“Most un-professional insurance company. It is quite clear that the staff are on very low commissions otherwise they would take the job more seriously. Staff tell blatant lies. Beware as you may end up having your insurance policy cancelled due to their incompetence.”

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Posted 7 years ago

“Having sent all the information requested, they failed to read it properly. Insurance cancelled.”

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Posted 7 years ago

“AVOID AT ALL COST Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by Emma (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs which were issued to us. Performance Direct agreed to refund £13 which is a joke. AVOID, AVOID, AVOID. Bunch of cowboys and scavengers.”

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Posted 7 years ago

“Straight forward but some what difficult process to follow as my car was a classic car i think that is to be expected , but very helpful and explained everything”

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(Car Insurance) - Posted 7 years ago

“I did an online quotation, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!”

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Posted 8 years ago

Performance Direct is rated 4.5 based on 2,330 reviews