Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,281 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Excellent service and price. Easy to talk to them”

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Posted 5 months ago

Hi, Thank you so much for your amazing 5-star rating of Performance Direct! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with our service and pricing. We pride ourselves on providing top-notch customer service and being easy to talk to. Kind regards, Molly Performance Direct

Posted 5 months ago

“First class service easy to deal with and very competitive .a1”

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Posted 5 months ago

Hi, Thank you so much for your outstanding 5-star rating of Performance Direct. We truly appreciate your feedback and are thrilled to hear that you had a first-class experience with us. Our team takes pride in providing easy and hassle-free service while maintaining competitive prices. Kind regards, Molly Performance Direct

Posted 5 months ago

“Direct, to the point. Perfect for me!”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We are thrilled to hear that our service resonated with you and that you found it to be direct, to the point, and perfect for your needs. Your feedback means the world to us, and we truly appreciate your support. Kind regards, Molly Performance Direct

Posted 5 months ago

“good customer service”

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Posted 5 months ago

Hi, Thank you so much for taking the time to give Performance Direct a 5-star rating! We appreciate your kind words and are thrilled to know that you had a positive experience with us. Kind regards, Molly Performance

Posted 5 months ago

“In the process of trying to get £1000+ back on my credit card due to auto renewal action when I didn’t ask for this. Quoted this large amount…over 40% higher than the year before (never made a claim so not sure how good their customer service is. Figured they didn’t want to insure me for a further year! Got insured by another company at an affordable cost….didn’t get notified of the payment to be taken…..and now the charge is on my credit card statement. I’m awaiting their decision after proving that I had taken out alternative cover….wish me luck 🍀”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for taking the time to share your feedback regarding your experience with Performance Direct. We truly appreciate hearing from our customers and value your perspective. We are sorry to hear of your negative experience with us and can confirm a full refund has now been issued for you. If you wish to discuss this any further please leave a feedback form via our website and we will contact you back to discuss. Kind regards, Jess Performance Direct

Posted 5 months ago

“Did it online very easy quite reasonable price”

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Posted 5 months ago

Hi, Thank you so much for sharing this positive feedback with us. We are thrilled to hear that your found our online service to be easy and our prices competitive. Kind regards, Molly Performance Direct

Posted 5 months ago

“Good service”

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Posted 5 months ago

Hi, Thank you for taking the time to leave us this 5 star review. We are so pleased to know that you are happy with the level service we provide and to hear of your positive experience. Kind regards, Molly Performance Direct

Posted 5 months ago

“Dissapointing drop in service this year after several years of excellent service. Too much resting on the on-line portal that is not always reliable. Text and e-mail messages about renewals are very patchy and don't work properly if at all now. Would have to consider another provider as my vehciles come up for renewal.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for taking the time to share your feedback about your experience with Performance Direct. We truly appreciate your honesty, and we apologize for the disappointing drop in service you have encountered after years of excellent service. We can see you have recently renewed with us so we will ensure to pass your comments and concerns on to the appropriate department managers in hope that this year we can hit your standards with our service. Once again, thank you for bringing these issues to our attention. Please do not hesitate to contact us via phone, live chat or feedback form if you wish to raise any further issues. If you contact us via feedback form an agent will contact you back to assist. Best regards, Jess Performance Direct

Posted 5 months ago

“Really helpful as I was changing my private number plate and so I wasn’t tied to automatic look up of my old vehicle details. I also have no problem with the tracking device if it protects my car and keeps my premiums competitive 😎”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your support and kind words. We are thrilled to hear that our team was able to assist you during the process of changing your private number plate. Kind regards, Molly Performance Direct

Posted 5 months ago

“Does exactly what it says on the tin! Rapid response,highly efficient, very competitive prices. Job done. Thanks team.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for taking the time to give Performance Direct a 5-star rating! We truly appreciate your kind words and recommendation. Kind regards, Molly Performance Direct

Posted 5 months ago

“Looked after my interests by sourcing the right quote”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and are thrilled to know that we were able to provide you with a top-notch experience. It's great to hear that we looked after your interests by sourcing the right quote for you. Kind regards, Molly Performance Direct

Posted 5 months ago

“Very professional and helpful”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for awarding Performance Direct with a 5-star rating! We greatly appreciate your positive feedback. We are thrilled to hear that you found our team to be very professional and helpful. Kind regards, Molly Performance Direct

Posted 5 months ago

“value for money”

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Posted 5 months ago

Hi, Thank you for your outstanding 5-star rating of Performance Direct! We are absolutely thrilled to receive such positive feedback from you. Kind regards, Molly Performance Direct

Posted 5 months ago

“Very good 😊”

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Posted 5 months ago

Hi, Thank you, for your 5-star rating of Performance Direct! We sincerely appreciate your support and feedback. Your positive review means a lot to us. We strive to provide excellent service and meet our customers' expectations, so it's great to hear that you had a very good experience with us. Kind regards, Molly Performance Direct

Posted 5 months ago

“Everything went very well and I am very satisfied with my policy. Thank you.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for taking the time to leave us a glowing 5-star rating for Performance Direct. We greatly appreciate your feedback and are thrilled to hear that everything went very well with your policy. We are delighted to know that you are satisfied with our services. Kind regards, Molly Performance Direct

Posted 5 months ago

“Poor customer service. Polite once you get hold of people but getting through is a nightmare. Also poor response time to calls and emails, was told more than 5 times I'd be called back about my quote and never was, chased quote for over 2 weeks and found it hard to get straight answers out of anybody. Overall very difficult to navigate and not very helpful.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for taking the time to share your experience with us at Performance Direct. We greatly appreciate your feedback and want to assure you that your concerns are being taken seriously. We apologise for any negative experience you have had. Unfortunately when we have a long wait times due to a high influx of calls it can be a while before you get through to an agent. In future if you leave a feedback form via our website requesting a call back we contact you back urgently. Alternately you can contact us via live chat for a faster response. Again, we apologise for your negative experience. Kind regards, Jess Performance Direct

Posted 5 months ago

“good service at a competitive price.”

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Posted 5 months ago

Hi, Thank you so much, Robert, for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and are thrilled to hear that you enjoyed our good service at a competitive price. Kind regards, Molly Performance Direct

Posted 5 months ago

“I’ve used this company for many years now - really helpful friendly staff - always get the best deal, and add ons which not all companies offer.”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5 star rating of Performance Direct. Our helpful and friendly staff work tirelessly to ensure we provide you with the best possible deals, along with exclusive add-ons that set us apart from other companies. We are thrilled to have you as part of our Performance Direct family. Kind Regards Jon Performance Direct

Posted 5 months ago

“Price went up £70% but still competitive. Noted that broker commission was £30% of the total cost.”

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Posted 5 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your feedback and can confirms it has been passed onto the appropriate department managers. Kind regards, Molly Performance Direct

Posted 5 months ago

“Just an issue with wrong details on paperwork, soon sorted. Like the idea of having all details in an app on my phone in case of emergency.”

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Posted 5 months ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct! We truly appreciate your feedback. We're glad to hear that you found our service satisfactory. We apologize for the issue with the paperwork, but we're pleased that it was quickly resolved. Kind regards, Molly Performance Direct

Posted 5 months ago

Performance Direct is rated 4.5 based on 2,281 reviews