Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,254 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Easy to deal with well priced”

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Posted 6 years ago

Hi Andrew Thank you for the 5 star feedback, I'm pleased you found us easy to deal with. For any further assistance, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Quick service”

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Posted 6 years ago

“I have insurance cover”

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Posted 6 years ago

“Commission charge is relatively expensive.”

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Posted 6 years ago

“Reasonable cost with no fuss renewal”

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Posted 6 years ago

“Performance direct handled my renewal of my classic car insurance, leaving me very satisfied and happy with the service they provide, and would say to anyone, to try their service.”

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Posted 6 years ago

Hi Peter Thank you for taking the time to share your feedback. It's great to know that you received the level of service that Performance Direct are proud to maintain. If you need anything else regarding your classic car insurance or any other insurances, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Efficient service and good price.”

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Posted 6 years ago

Hi Shane Thank you for leaving us a 5 star review, I'm pleased our operators delivered an efficient service and a good price. Don't hesitate to get in touch, should you need any further assistance. Regards Emma Performance Direct

Posted 6 years ago

“I was informed via email at about 18.50 on Thursday 27 May that my policy was automatically being renewed,on 29 may, there mail didn't give any information about the card that payment was being drawn against, neither the option to decline. I discovered that the funds were taken from my bank account, after several e mail I was advised that the monies were being refunded. I thought these dodgy practices were a thing of the past, obviously I was mistaken. Andrea Williams”

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Posted 6 years ago

Hi Andrea Thank you for bringing this to our attention. I will investigate this with the relevant team today. Regards Emma Performance Direct

Posted 6 years ago

Hi Andrea Thank you again for sharing your feedback and bringing this to our attention. I have looked into this with our Client Liaison team and can confirm the renewal notice, sent 20 days prior to renewal, confirmed we would automatically renew the policy. This is due to continuous insurance enforcement legislation. Your refund was then processed following your advice that you did not wish to renew the policy. I hope the above helps to reassure you, however if you require further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“No aggravation on renewal and happy with cover”

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Posted 6 years ago

“We have stayed with you for many years i.e. Good service You should keep licance copy on file so your only question Has your licance changed in any way”

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Posted 6 years ago

“straight .forward, good price”

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Posted 6 years ago

Hi Simon Thank you for sharing you experience, it's great to know you found our process straight forward. If you need any further assistance, don't hesitate to contact us. Regards Emma Performance Direct

Posted 6 years ago

“helpful on the phone. Docs came as expected Good value and service”

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Posted 6 years ago

Hi Raymond Thank you for taking the time to leave us feedback, I'm pleased everything was as expected. If you need any further assistance, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Friendly and very helpful when renewing on the phone”

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Posted 6 years ago

Hi Gary Thank you for taking the time to review us. I'm pleased that our staff were friendly and helpful during your renewal. If there is anything else you need assistance with, please don't hesitate to ask. Regards Emma Performance Direct

Posted 6 years ago

“AVOID Extremely unprofessional ‘Company’ (found on go compare) insist you contact to confirm details, or policy will be cancelled. Cancellation fee of £55 Guess what...you can’t get get through, email bounces back from THEIR link. Also attempted to take payment TWICE. Phone call made (within 3 hours)to cancel procedure (which isn’t valud until you confirm your details-their request) & I’m being charged £55 for cancelling a policy which was never started???”

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Posted 6 years ago

Hi Sarah Thank you for sharing your experience and bringing this our attention. In order for our team to look into this please update your review with a valid reference policy number. Without this, unfortunately I can't trace you and offer any further comment. If you prefer, we also have feedback forms on our website www.performancedirect.co.uk that can be filled in and are sent directly to a team to assist with queries. These forms are under the 'Existing Customer' tab. Regards Emma Performance Direct

Posted 6 years ago

“Good Service 5*****”

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Posted 6 years ago

Hi Gary Thank you for the 5 star review! If you need any further assistance, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“must be happy I have been with you for a number of years”

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Posted 6 years ago

Hi Brian Thank you for sharing your experience with us, your loyalty is appreciated. If there is anything else I can do in the meantime, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good customer service”

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Posted 6 years ago

Hi Kayode Thank you for sharing your feedback with us. It's great to know that you received good customer service. For anything else, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Just so easy to arrange and reasonably priced”

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Posted 6 years ago

Hi Stuart Thank you for taking the time to leave us great feedback. I'm pleased that you found our process easy and the premium reasonably priced. Regards Emma Performance Direct

Posted 6 years ago

“Easy to use, knowledgeable staff, good rate, everything works as it should.”

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Posted 6 years ago

Hi Ronald Thank you for the positive feedback. I'm pleased to read that our staff displayed the level of service that Performance Direct aim to maintain. If you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“The agent was knowledgeable, polite, quick and treated me like a human”

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Posted 6 years ago

Hi Brian Thank you for the great review regarding our agent. It's great to know that they displayed the level of customer service that Performance Direct aim to maintain. If you need anything else, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,254 reviews