Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,320 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with P D many years. Always straightforward to deal with”

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Posted 3 years ago

“Very help full”

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Posted 3 years ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

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Posted 3 years ago

“Good value for money, easy to deal with, good discount”

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Posted 3 years ago

“Cheap for classic car insurance. Value for money.”

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Posted 3 years ago

“Good price and great service.”

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Posted 3 years ago

“Efficient, good rates, courteous but very techy. for senior clients.”

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Posted 3 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

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Posted 3 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

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Posted 3 years ago

“I was dealt with very efficiently”

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Posted 3 years ago

“Really seemed to know what they are doing I had stack of other deals 2 cheaper but decided to go with yourselfs”

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Posted 3 years ago

“I have been with Hastings for a number of years but no way could they match the price of Performance Direct”

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Posted 3 years ago

“Dreadful customer service. Cancelled after 1 month”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“A very good company to deal with quick and easy”

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Posted 3 years ago

“Hello, I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting. Not impressed. Andrew Hamill”

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Posted 3 years ago

“When querying the start date of my policy in regards to the end date of my previous policy, Just fobbed off”

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Posted 3 years ago

“Always good comms and have found them to be very fairly priced for insuring classic cars. The 'agreed valuation' process can be a bit tiresome with providing photos, receipts and on occasion an independent valuation, however, that is a necessity for the older and desirable cars”

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Posted 3 years ago

“Good service, competitive premiums and good online account for accessing policy docs etc.”

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Posted 3 years ago

“They were very helpful ,was sorted promptly with no hassle”

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Posted 3 years ago

Performance Direct is rated 4.5 based on 2,320 reviews