Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,254 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good level of service”

Helpful Report

Posted 6 years ago

Hi Christopher Thank you for the 5 star feedback. It's great to know that you received a good level of service. For any further assistance, feel free to visit our website www.performancedirect.co.uk where we have a Live Chat facility and helpful customer pages. Regards Emma Performance Direct

Posted 6 years ago

“The company has always been good and given me a very favourable renewal cost. When I needed to cancel the insurance because of sale of my vehicle, I was refunded immediately without quibble. They are always informative and polite on the phone.”

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Posted 6 years ago

Hi Denise Thank you for taking the time to leave us a review. I am pleased you received the level of service that Performance Direct are proud to maintain and should you need any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“easy deal with the policy for my needs”

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Posted 6 years ago

Hi David Thank you for taking the time to share your feedback, I'm pleased you rate us 5 stars. For any further assistance please feel free to visit our website www.performancedirect.co.uk where we have helpful customer pages and information. Regards Emma Performance Direct

Posted 6 years ago

“No access to printer, would prefer documents in written form.”

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Posted 6 years ago

Hi Alan Thank you for taking the time to leave us feedback. If you would like me to, I can request your documents to be posted to you, however there may be an additional charge. Please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Nice and simple”

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Posted 6 years ago

Hi Kevin Thank you for the 5 star feedback, I'm pleased you found our process nice and simple. If you require any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Have been insured with Performance Direct for nearly give years. Always found their services excellent and easy to communicate with them. They find the best suitable policies for my needs. Their European breakdown cover works superbly as they use Britannia Rescue. Had a small issue in France which was solved swiftly. I can't recommend them highly enough.”

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Posted 6 years ago

Hi Patrick Thank you for taking the time to leave us a review, I'm pleased you received the level of service that Performance Direct are proud to maintain. If you require any further assistance, please don't hesitate to contact us. Regards Emma Performance Direct

Posted 6 years ago

“While they seem to find good cover I find that their ability to track details on my insurance is highly random. Every renewal I seem to have to fix details they either knew about and have forgotten, entered incorrectly, or not updated when corrected last time. It is a frustrating waste of time. They also seem to think they can use email to send legal contracts and documents, but if I send them a statement they need a phone call or other validation. Good for goose but not gander.”

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Posted 6 years ago

Hi Thank you for sharing your feedback. Your comments will be taken on board and passed onto the relevant department, however, if you would like me to investigate this further for you please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Professional service and extremely helpful.”

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Posted 6 years ago

Hi Susan Thank you for the great feedback, I'm pleased to read that you received professional service from our operators. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Mint ‘!!!!”

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Posted 6 years ago

Hi Richard Thank you for the 5 star feedback. If you require any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Always on time, always a good price”

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Posted 6 years ago

Hi Thank you for the 5 star feedback. I'm pleased we always obtain a good price. For any further assistance please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Courteous staff, no haggling. received quote in post. rung and paid for it. Brilliant!”

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Posted 6 years ago

Hi Malcom Thank you for sharing your experience with us. I am pleased to know that you received the service that Performance Direct are proud to maintain. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Great service clear speaking staff I wouldn’t use anyone else”

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Posted 6 years ago

Hi Craig Thank you for taking the time to leave us feedback, it's great to know that you wouldn't use anyone else. If there is anything else I can assist with, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good price first year but then at renewal price goes up. Admin fees are doubled. If you call in yo query then these costs are flexible, and can make a difference Still a big on expensive side by comparison Not having to use their services it’s unfsir to comment on overall performance Keep sending me Thankyous for renewing after confirming that policy is not being renewed”

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Posted 6 years ago

Hi Hugh Thank you for taking the time to leave us feedback and apologies that you feel this way. If you would like me to look into anything please let me know. Regards Emma Performance Direct

Posted 6 years ago

“Never had to claim but the price hasn’t risen since last year just the cost of administration a bit expensive. Overall happy.”

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Posted 6 years ago

Hi Ronald Thank you for sharing your feedback, all comments are reviewed and taken on board, however, I am pleased that you are happy overall. Should you need any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Always been on the ball.”

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Posted 6 years ago

Hi Francis Thank you for the 5 star feedback. If you need any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Would have liked Performance Direct to pre search for cheaper policies without me phoning for a better deal.”

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Posted 6 years ago

Hi Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Easy to use”

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Posted 6 years ago

Hi Thank you for giving us a rating of 5 stars I'm pleased to hear that it was easy to use For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“It was trouble free no hassle at all done and sorted in know time at all”

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Posted 6 years ago

Hi Thank you for you positive feedback. I'm delighted to hear that you had no hassle. For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“Kept car insurance the same this year again”

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Posted 6 years ago

Hi Thank you for your positive review For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“It was all so easy and when you are very busy it’s what you need. Thanks”

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Posted 6 years ago

Hi Colin Thank you for the 5 star rating. I'm delighted to hear that it was easy for you. For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,254 reviews