Login
Start Free Trial Are you a business?? Click Here

Performance Direct Reviews

4.5 Rating 2,320 Reviews
88 %
of reviewers recommend Performance Direct
Company Reviews Metrics
4.5
Based on 2,320 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Performance Direct Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Roy Farragher
Verified Buyer
“A very good competitive price for fully comp insurance”
Helpful Report
Posted 4 years ago
Errol Stanley
Verified Buyer
“I,v never had any problems with my insurance quotes and my policys the customer service as been 10 out of 10 and as long as I,m happy I,ll be staying right here with Performance Direct.”
Helpful Report
Posted 4 years ago
Glynis Symes
Verified Buyer
“Quick and easy, changing my registration at a later date went very smoothly and both people I spoke with were helpful and efficient.”
Helpful Report
Posted 4 years ago
Darren Howard
Verified Buyer
“Nice and straight forward good to deal eith good price for what I needed”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent premium”
Helpful Report
Posted 4 years ago
Lorraine Rooker
Verified Buyer
“Excellent service.excellent renewal price so decided to stay with Performance Direct šŸ˜”
Helpful Report
Posted 4 years ago
Ernest Bridges
Verified Buyer
“Reminded me of renewal in good time hassle free online renewal and a fair price only down side did not send me out green card like my other car insurances did without even asking”
Helpful Report
Posted 4 years ago
James Maddison
Verified Buyer
“Continually receiving emails for proof of NCD, having already supplied said documents, and the live chat line is a waste of time.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I obtained a very reasonable quote from a price comparison site, before speaking to their friendly and helpful call centre staff.”
Helpful Report
Posted 4 years ago
Manubhai Mistry
Verified Buyer
“Good, Always contacts me before expiration of my policies”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“One of the worst if not the worst customer service I have experienced in a very long time. Not only members of staff at your company can't be bothered to read their clients' emails but also have the nerve to be rude and patronising when spoken to. Breakdown of items to be paid in the policy are very chaotic and unclear and when I asked for explanation I was being spoken to in a patronising manner and things weren't explained to me properly. I will deffinitely not reccommend this company to anyone.”
Helpful Report
Posted 4 years ago
David McDermott
Verified Buyer
“After the added premium I realized it didnā€™t include doc benefit so I needed to cancel and I accept the 55 fee but after that I have been charged around 150 for 6 week of cover , almost double of the original quote/premium”
Helpful Report
Posted 4 years ago
Jonathan Dewart
Verified Buyer
“I got some insurance details wrong when I input them. Having paid for the policy, I realised my error the day before the policy commenced. I spent over an hour and a half on the phone to amend the details, being transferred to 4 different operators before finally being told that as we had just passed 5pm, the underwriting dept. had closed...I started the call at 3:15pm. The only option given to me was to cancel the policy, for which they charged me Ā£30. Had the first 3 operators been any good, my call would have been complete by 4pm, before the underwriting dept finished and I would have not been charged Ā£30 to cancel prior to my policy even commencing. Terrible customer service...I'm now with Bennetts who could not have been more helpful.”
Helpful Report
Posted 4 years ago
Ernest Langton
Verified Buyer
“Very competitive pricing”
Helpful Report
Posted 4 years ago
Graham Stewart
Verified Buyer
“Very helpful staff and straight forward no problems”
Helpful Report
Posted 4 years ago
Philip Wright
Verified Buyer
“Easy to use online helpful on phone very good value for money”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent service but I had to call them regarding my quote as the proposed mileage was low... then the guy queried it, obviously checked the mot history! But I explained I had another car as a ā€˜run aroundā€™ and daily driver. Also have a classic car that I use occasionally.”
Helpful Report
Posted 4 years ago
Kevin Pilsworth
Verified Buyer
“easy to deal with, good price for cover required, only gripe is promise to send documents through post but as yet failed to do so. The only thing is a certificate of insurance which was sent as an attachment with an email.”
Helpful Report
Posted 4 years ago
David Tripp
Verified Buyer
“good helpful service and competitively priced”
Helpful Report
Posted 4 years ago
John Daoud
Verified Buyer
“Very happy with the service. Find they are always helpful.”
Helpful Report
Posted 4 years ago
Performance Direct is rated 4.5 based on 2,320 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request