Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service has been excellent and the price kept to min increase very satisfied”

Helpful Report

Posted 6 years ago

Hi James Thank you for the 5 star feedback, we are happy to know that you are satisfied with the pricing arrangements and have found our service to be excellent. For any further assistance, please don't hesitate to get in touch. Regards Connor Newman Performance Direcet

Posted 6 years ago

“Renewing the insurance couldn’t have been easier. Happy with the cost and the benefits of the policy.”

Helpful Report

Posted 6 years ago

HI Robert Thank you for sharing your feedback, I am pleased that your renewal was an easy process. For any further assistance, please don't hesitate to visit www.performancedirect.co.uk where you will find plenty of helpful information under the Existing Customer tab. Regards Emma Performance Direct

Posted 6 years ago

“very satisfied with the price and cover of this policy thankyou.”

Helpful Report

Posted 6 years ago

Hi George Thank you for the 5 star review, it's great to know that the policy and cover is to your satisfaction. For any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Made my renewal nice and easy the price was right compared to last year so I just let it ortomaticly renew thank you”

Helpful Report

Posted 6 years ago

Hi Martin Thank you for sharing your experience, I'm pleased you we were able to make your renewal process nice and easy. For any further assistance, please don't hesitate to contact us. Regards Emma Performance Direct

Posted 6 years ago

“1. Renewal quote for my existing car - very good. Cheaper than last year 2. New quote for new car - terrible. Very difficult and very expensive”

Helpful Report

Posted 6 years ago

Hi Richard Thank you for sharing your feedback, all comments are reviewed and taken on board. I'm pleased that your renewal was very good however, it is disappointing to read that your new car insurance quote did not meet your expectations. If you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Very easy to arrange ,competitive quote hassle free car insurance”

Helpful Report

Posted 6 years ago

Thank you for the great review, your positive comments are appreciated. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Excellent service , superb customer service , dawn was knowledgeable helpful and had insurance all sorted”

Helpful Report

Posted 6 years ago

Hi John Thank you for sharing your experience with us, it's great to see you rate us 5 stars. I'm pleased our operator was knowledgeable and helpful but should you require further assistance, don't hesitate to visit www.performancedirect.co.uk where there are plenty of helpful pages under the Existing Customer tab. Regards Emma Performance Direct

Posted 6 years ago

“Prompt response to inquiry and a great deal. Excellent service and highly recommended.”

Helpful Report

Posted 6 years ago

Hi John Thank you for the 5 star feedback, I am pleased to read that you received the level of customer service that Performance Direct are proud to maintain. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Good service and pricing. Only complaint is we had a minor accident with another car with a different insurer and even before the claim was sorted out, we were called and our premium increased considerably due the accident with the other vehicle. Bit strange, but there you go.”

Helpful Report

Posted 6 years ago

Hi Thank you for taking the time to share your experience. All comments are taken on board and are fed back to the appropriate teams. However, if you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Great service and ease to talk to Many thanks”

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Posted 6 years ago

Hi Charles Thank you for taking the time to feedback on your experience, your positive comments are appreciated. For any further assistance, please just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good communication, no endless phone calls. Very competitive quotes for classic vehicles.”

Helpful Report

Posted 6 years ago

Hi Gina Thank you for the 5 star feedback, I am pleased we were able of offer a competitive quotation for your classic vehicle. Should you need any further assistance, don't hesitate to visit the Existing Customer pages on our website where you will find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Great Pricing. Very efficient staff on renewal line. I usually change my insurer every year because most treat existing customers poorly when it comes to renewal quotes, your company seems to value repeat business. Overall, I am very please with the level of service to date. keep up the good work!”

Helpful Report

Posted 6 years ago

Many thanks for the 5 star feedback regarding your renewal, your continued loyalty is appreciated. Should you need any further assistance, simply let me know or visit the existing customer pages on www.performancedirect.co.uk where you will find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Average service, nothing outstanding to note. You couldn’t quite match a better quote but you came near so stayed with you for ease.”

Helpful Report

Posted 6 years ago

Hi Marie Thank you for sharing your experience. If you require any further assistance, please don't hesitate to visit our Existing Customer pages on www.performancedirect.co.uk where you'll find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Dealt with our quote quickly and efficiently”

Helpful Report

Posted 6 years ago

Hi Ian Thank you for sharing your feedback, I am pleased the process was efficient. For further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Excellent team, great quote for the 3rd year in succession, well done!”

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Posted 6 years ago

Hi Shaun Many thanks for the great review, I am pleased we could offer you a competitive quote for three years, your loyalty is appreciated. For any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Never needed your service as yet and hope I never need it. All the time its been in the garage being finished of, but hope it will on the road very soon. Will notify when it is. Just to let you know it has got a factory fitted tow hitch, to pull my camping trailer with me when the occasion arises. Please advise if it make any difference on the assurance. Thank you .”

Helpful Report

Posted 6 years ago

Hi Gerald Adjustments to policies may affect insurance but in order to comprehensively answer your query, you will need to speak with a member of our Customer Support team. Please call us on 01708 925 054 or email customer.care@performancedirect.co.uk with your reference included in your message. Regards Emma Performance Direct

Posted 6 years ago

“Found the assistant on the phone very helpful and polite. Thank you.”

Helpful Report

Posted 6 years ago

Hi Stephen Thank you for reviewing your experience with Performance Direct, it's great to know that the member of staff you spoke with was helpful and polite. We have a Live Chat facility available Monday - Friday, 9am -5pm should you need to speak to a member of staff again. Regards Emma Performance Direct

Posted 6 years ago

“Good company easy to work with would recommend very pleased”

Helpful Report

Posted 6 years ago

Hi William Thank you for the great review, I am pleased you rate us 5 stars and your recommendation is appreciated. Should you require further assistance, don't hesitate to visit www.performancedirect.co.uk where you will find existing customer pages with lots of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“a prompt renewal at a reasonable cost will minimum hassle.”

Helpful Report

Posted 6 years ago

Hi Roger Many thanks for your 5 star review, it's great to read that your renewal was handled with minimum hassle. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“It is as expected”

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Posted 6 years ago

Hi Colin Thank you for sharing your experience, I am pleased we could match your expectations but if there is anything else we can do to assist, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,253 reviews