Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company. Tried to deny my right to cancel within 14 days. You will not flout consumer laws !!!!!”

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Posted 5 years ago

“Great service, easy to use”

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Posted 5 years ago

“Excellent service and price”

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Posted 5 years ago

“Easy transaction and very competitive price”

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Posted 5 years ago

“Under no pressure to take product unlike other companies”

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Posted 5 years ago

“You did "What it said on the Tin"”

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Posted 5 years ago

“Quite easy to arrange my car insurance, all went very well.”

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Posted 5 years ago

“Not massively impressed with this company so far after taking out a car insurance policy with them. Asked for mileage check, driving license check and driving license number which I have sent them on 2 separate occasions and are still chasing for them so clearly don’t read their emails. They also did a hard search on my credit file which has now left a detrimental mark on my credit score despite one customer service advisor confirming they hadn’t so definitely will be avoiding in future! I’m stuck with them now so hopefully nothing happens that I have to make a claim”

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Posted 5 years ago

“They were helpful and rang me promptly”

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Posted 5 years ago

“Apart from the usual long wait to speak to someone on the phone the person in question was most helpful”

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Posted 5 years ago

“Poor customer service, didn't respond to requests.”

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Posted 5 years ago

Hello Thank you for sharing your feedback and bringing this to our attention. Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“I have been on hold for 50minutes and nobody answered. Now you are closed.... great customer service not”

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Posted 5 years ago

Hi Tim Thank you for bringing this to our attention and apologies for the issues experienced. If you still need to speak with a member of our team, please don't hesitate to visit www.performancedirect.co.uk and submit a feedback form from the Existing Customer menu and someone will investigate any concerns you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“Good efficient professional service”

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Posted 5 years ago

Hi Michael Thank you for the 5 star review, I am pleased you received an efficient, professional service from our team but if there is anything else we can assist with please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Have been with the company many years. Trouble free and efficient.”

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Posted 5 years ago

Hi Godfrey Thank you for sharing your experience with us, your loyalty is appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy process to renew car insurance with only small increase in price”

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Posted 5 years ago

Hi Clive Thank you for the 5 star feedback, it's great to know your renewal was an easy process. If you require any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Perfect thank you”

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Posted 5 years ago

Hi Peter Thank you for sharing your positive review! Please don't hesitate to let us know if there is anything else we can assist with. Kind regards Emma Performance Direct

Posted 5 years ago

“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”

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Posted 5 years ago

“A specialist insurer who knows what they are doing! Simple a that.”

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Posted 5 years ago

“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”

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Posted 5 years ago

“Excellent help over telephone.”

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Posted 5 years ago

Hi Gary Thank you for sharing your feedback, it's great to see you rate us 5 stars. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,253 reviews