Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,389 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service representative was very helpful with regards to my policy application and I came away feeling very satisfied with the outcome.”

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Posted 1 month ago

Hi Keith, Thank you for your fantastic 5-star review! We're thrilled to hear that our customer service representative was able to assist you effectively and that you're satisfied with the outcome of your policy application. Your kind words mean a lot to us and motivate us to continue providing excellent service. If you ever need further assistance or have any questions, please feel free to reach out! Best wishes, Molly Performance Direct

Posted 1 month ago

“Everything ok”

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Posted 1 month ago

Hi Dainius, Thank you for your great 5-star review! We're delighted to hear that everything went smoothly for you. Providing a seamless experience is what we aim for, and your feedback is greatly appreciated. If you need anything else or have any questions in the future, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 1 month ago

“My call was answered immediately. I explained why I called and my query was resolved. Excellent service.”

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Posted 1 month ago

Hi Christopher, Thank you for your wonderful 5-star review! We're so glad to hear that your call was answered promptly and that we could resolve your query efficiently. Delivering excellent service is our top priority, and your feedback truly motivates our team. If you have any more questions or need assistance in the future, we're just a call away! Best wishes, Molly Performance Direct

Posted 1 month ago

“Very straightforward in setting up insurance on line and at a good price”

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Posted 2 months ago

Hi Rosemary, Thank you for the fantastic 5-star review! We're really pleased to hear that you found the setup process straightforward and appreciated our competitive pricing. We strive to make insurance as easy as possible for our customers. If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Jess Performance Direct

Posted 1 month ago

“For older school max power cars you can't touch these guys my favourite insurance company by a country mile”

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Posted 2 months ago

Hi Michelle, Thank you so much for the stellar 5-star review! We're thrilled to be your go-to insurance company for your max power cars. It's always great to know that our commitment to serving enthusiasts like you is appreciated. If you ever need anything or have any questions, we’re here to help! Best Wishes Jess Performance Direct

Posted 2 months ago

“Great website ,good feedback to any questions,and easily navigated ,not a fan of insurance websites but this is a good one ,with many helpful e mails and questions answered quickly”

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Posted 2 months ago

Hi Graham, Thank you so much for the amazing 5-star review! We're delighted to hear that you found our website easy to navigate and that our team was responsive to your questions. We understand that insurance can be a bit daunting, so we aim to make the experience as smooth as possible. If you need anything further down the road, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 2 months ago

“The future scooby doo.”

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Posted 2 months ago

Hi Peter, Thank you for the incredible 5-star review! Best wishes, Molly Performance Direct

Posted 2 months ago

“very competative prices”

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Posted 2 months ago

Hi Roy, Thank you for the fantastic 5-star review! We’re thrilled to hear that you found our prices to be very competitive. Providing value to our customers is a top priority for us, and we’re glad it resonated with you. If you need any further assistance or have questions down the line, please don’t hesitate to get in touch! Best wishes, Molly Performance Direct

Posted 2 months ago

“A highly competitive price for a 'no bells and whistles' policy... insurance like it used to be. My previous policy came up for renewal (with another provider) at a higher price than last year and a quick comparison search found a really excellent price, less than half my previous policy. Looking at the T&C's the policy offered by Performance Direct seemed to provide everything I was looking for and they have a a lot of excellent reviews, so I have become a customer.”

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Posted 2 months ago

Hi Neil, Thank you for the outstanding 5-star review! We're thrilled to hear that you found such a competitive price and that our straightforward policy met your needs perfectly. It's wonderful to know that our reviews helped in your decision-making process. Welcome to Performance Direct, and if you have any questions or need assistance in the future, we're always here to help! Best wishes, Molly Performance Direct

Posted 2 months ago

“Amazing service great app highly recommend”

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Posted 2 months ago

Hi Raymond, Thank you for the amazing 5-star review! We’re delighted to hear that you’re enjoying our app and found our service to be great. Your recommendation means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Best wishes, Jess Performance Direct

Posted 2 months ago

“Bought car insurance which was a reasonable price and wanted to pay monthly for it suprised to find I was refused ,spoke to a representative on the phone explaining I wanted to pay monthly and he told me would have to pay all now which I did only to receive an email 2 days later giving me a break down for my DD payment.very confused but annoyed because I would have liked to pay monthly.”

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Posted 2 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As discussed in todays call we will be refunding the premium paid and continuing the policy via direct debit payments. We are very sorry for any confusion caused, we understand it can be frustrating when it comes to errors made with money. Thank you for being understanding and allowing us to rectify this error. Kind regards, Molly Performance Direct

Posted 2 months ago

“A scam company”

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Posted 2 months ago

Hi Richard, We’re truly sorry to hear of your negative experience and that you feel scammed. We take all feedback seriously and would appreciate the opportunity to resolve your concerns. An agent will be in contact to discuss your experience and see if there is anything we can do to help. Kind regards, Jess Performance Direct

Posted 2 months ago

“Good telephone support”

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Posted 2 months ago

Hi Michael, Thank you for the fantastic 5-star review! We’re delighted to hear that you found our telephone support helpful. Providing personal assistance over the phone is something we really value, and it’s great to know it made a difference for you. If you have any other questions or need further support, just reach out anytime! Best wishes, Molly Performance Direct

Posted 2 months ago

“good price find on line insurance a bit difficult but with help from my son got a good deal so happy”

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Posted 2 months ago

Hi John, Thank you for the fantastic 5-star review! We’re so glad to hear that you found a good deal with a little help from your son. Navigating insurance can be tricky, but it's great to know you had support along the way. If you need any further assistance or have any questions, just let us know! Best wishes, Molly Performance Direct

Posted 2 months ago

“Nice to talk over things with a person on the phone feels more personal then doing things just online and price was very competitive”

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Posted 2 months ago

Hi Paul, Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed the personal touch of speaking with someone over the phone. Our team is dedicated to providing helpful and competitive service, and your feedback is very much appreciated. If there’s anything else we can assist you with, just give us a shout! Best wishes, Molly Performance Direct

Posted 2 months ago

“always dealt with in a polite manner buy all staff especially billy Thanks a lot 👍”

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Posted 2 months ago

Hi Martin, Thank you for the wonderful 5-star review! We're so glad to hear that you had a positive experience with our staff, especially Billy. We pride ourselves on delivering polite and helpful service, and your feedback truly means a lot to us. If you need anything else, just let us know! Best wishes, Molly Performance Direct

Posted 2 months ago

“Straight forward and quick”

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Posted 2 months ago

Hi Trevor, Thank you for the fantastic 5-star review! We're delighted that you found our service straightforward and quick. It's always our goal to make your experience as smooth as possible. If you ever need assistance again, don't hesitate to reach out! Best wishes, Molly Performance Direct

Posted 2 months ago

“Used the on line help service to ask a few questions and was answered promptly and politely. Reasonable price and am happy to stay with a performance direct.”

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Posted 2 months ago

Hi Nigel, Thank you for the great 4-star review! We’re pleased to hear that our online help service was prompt and polite in answering your questions. It’s wonderful to know you found our pricing reasonable as well. We appreciate your continued support and are here to help whenever you need assistance in the future! Best wishes, Molly Performance Direct

Posted 2 months ago

“Well to be honest one of the best insurance company's I have been with up to now”

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Posted 2 months ago

Hi Chris, Thank you for the amazing 5-star review! We're thrilled to hear that you consider us one of the best insurance companies you've been with. Your satisfaction is our top priority, and it’s fantastic to know we’re meeting your expectations. If you ever need assistance or have questions in the future, don’t hesitate to reach out. Best wishes, Molly Performance Direct

Posted 2 months ago

“Good price, and great service when you need it. Happy customer!”

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Posted 2 months ago

Hi there, Thank you for the wonderful 5-star review! We’re so glad to hear that you found our prices great and our service top-notch. Your happiness as a customer means the world to us. If you ever need anything in the future, we're always here to help! Best wishes, Molly Performance Direct

Posted 2 months ago

Performance Direct is rated 4.5 based on 2,389 reviews