Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,250 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and good prices. I've been with them for many years now and they always have competitive prices, never any big increases at renewal time. Customer service is quick, friendly, efficient and knowledgeable. Can't recommend them enough.”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and your recommendation. We are delighted to hear that you have been a loyal customer for many years, and that our excellent customer service and competitive prices have consistently met your expectations. It is our priority to provide quick, friendly, efficient, and knowledgeable service to all our valued customers, and we are thrilled that we have been able to do so for you. Best regards, Molly Performance Direct

Posted 7 months ago

“I had to phone again to have my documents sent to me, otherwise 5 stars..”

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Posted 7 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your kind feedback and it's great to hear that you had a positive experience with us. For any further assistance with the documents please don't hesitate to contact us via our website. Kind regards, Molly Performance Direct

Posted 7 months ago

“Simple to arrange and usually the best quote for my classic cars. Only criticism is the policy is auto renewed which is a bit of a worry if I were to unexpectantly die.”

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Posted 7 months ago

Hi, Thank you so much for taking the time to give Performance Direct a 5-star rating! We greatly appreciate your support and we are thrilled to hear that arranging our services has been a simple process for you. We also take pride in providing you with the best quote for your classic cars. If you wish to remove the auto renewal service from your policy please contact us via live chat and we will happily assist. Kind regards, Molly Performance Direct

Posted 7 months ago

“This is the first time I've taken out insurance with Performance Direct, the process was very easy, the price for my cover was very good but to be honest you only find out how good and insurance company is when you have to make a claim which I hope I never have to do 👍”

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Posted 7 months ago

Hi, Thank you so much for leaving us a glowing 5 star rating. We genuinely appreciate your kind words and are delighted to hear that your first experience with Performance Direct was such a positive one. We completely understand your sentiment about an insurance company's true worth being tested when it comes to making a claim. Rest assured, we strive to provide exceptional service throughout your insurance journey, including any challenges that may arise. Kind Regards Jon Performance Direct

Posted 7 months ago

“Easy to purchase and use”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a 5 star review, we appreciate the time taken and are thrilled to hear it was an easy and straightforward process of purchasing cover with us. Kind Regards Jon Performance Direct

Posted 7 months ago

“Good price of insurance”

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Posted 7 months ago

Hi, Our team always strive to offer the best possible service at the most competitive price, we appreciate the time taken to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 7 months ago

“Great car insurance with decent cover at a very good price. Everything done online, what more could you ask for.”

Performance Direct 5 star review on 17th April 2024

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Posted 7 months ago

Hi, Thank you so much for taking the time to give us a 5 star rating, we really appreciate it. We're thrilled to hear that you found our car insurance to be great with decent cover, all at a very good price. We pride ourselves on providing excellent coverage and convenience by offering everything online. Your satisfaction is our priority, and we look forward to serving you in the future. Kind Regards Jon Performance Direct

Posted 7 months ago

“Competitive and professional.”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a 5 star review, our team always strive to offer the best service and the most competitive quote. Kind Regards Jon Performance Direct

Posted 7 months ago

“took policy out in advance,my mistake only put 1 driving conviction in when i filled form out on line, my error spoke to them the next day as policy was not to start for another 14 days and they charged me £55 for cancelling policy that had not even started”

Helpful Report

Posted 7 months ago

Hi, We can see this has been raised as a formal complain by yourself so this will be looked into and a final response letter issued when it has been investigated by our resolutions team. If there is anything further you do require, please contact us again and we will be happy to help. Kind Regards Jess Performance Direct

Posted 7 months ago

“Very competitive price and quick and easy to purchase”

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Posted 7 months ago

Hi, Thank you so much for your 5 star rating of Performance Direct. We truly appreciate your support and are thrilled to hear that you found our service to be very competitive, along with a quick and easy purchasing experience. Kind Regards Jon Performance Direct

Posted 7 months ago

“I have been insured with performance direct for quite a few years now and have always found them easy to contact.They have always been really helpful when I have had a query or needed advice and best of all they have always been very very competitive when it has come to insurance costs. Would definitely recommend them to friends and family.”

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Posted 7 months ago

Hi, We are delighted to hear you have chosen to renew with us for another year, and we look forward to another year of service. Kind Regards Jon Performance Direct

Posted 7 months ago

“AAA+ THANX”

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Posted 7 months ago

Hi, We are thrilled to hear you are happy with the service provided by our team, we appreciate the time taken to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 7 months ago

“Good service a little expensive”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a review, we appreciate the feedback. We are happy to hear our team were able to help and as a broker we can only offer the cheapest quote with the insurers we work with, so hopefully come next renewal, we are able to offer a lower premium for you. Kind Regards Jess Performance Direct

Posted 7 months ago

“customer service not very helpful”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback. If you do require any assistance or help, please feel free to contact us and our team will be happy to help. Kind Regards Jon Performance Direct

Posted 7 months ago

“Easy to get through on phone and very polite”

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Posted 7 months ago

Hi, We are thrilled to hear our team were able to help in a quick and efficient matter. We appreciate the time taken to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 7 months ago

“Very concise ,to the point & not pushy at all.”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a 5 star review , we appreciate the time taken to leave us a positive review and are delighted to hear you are happy with our service. Kind Regards Jon Performance Direct

Posted 7 months ago

“Really good experience from start to finish, Would highly recommend.”

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Posted 7 months ago

Hi, Thank you so much for taking the time to give us a 5 star rating! We greatly appreciate your positive feedback on your experience with Performance Direct. We're thrilled to hear that you had a really good experience from start to finish and would highly recommend us. Kind Regards Jon Performance Direct

Posted 7 months ago

“Very easy to apply for insurance sensible prices for good cover and although all done online nothing complicated or difficult with the whole process”

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Posted 7 months ago

Hi, We are delighted to hear of your positive experience and appreciate the time taken to leave us a 5 star review. Our team strive to offer the best possible service at a competitive price. Kind Regards Jon Performance Direct

Posted 7 months ago

“Use for Insurance”

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Posted 7 months ago

Hi, Thank you so much for giving Performance Direct a 5 star rating. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our services. Kind Regards Jon Performance Direct

Posted 7 months ago

“Brilliant great”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us a 5 star review, we are happy to hear our team were able to help and make the process as straight forward as possible. Kind Regards Jon Performance Direct

Posted 7 months ago

Performance Direct is rated 4.5 based on 2,250 reviews