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Performance Direct Reviews

4.5 Rating 2,320 Reviews
88 %
of reviewers recommend Performance Direct
Company Reviews Metrics
4.5
Based on 2,320 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Performance Direct Reviews
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Anonymous
Verified Buyer
“Met my price and requirements”
Helpful Report
Posted 3 years ago
Melvyn Willis
Verified Buyer
“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”
Helpful Report
Posted 3 years ago
William Twizell William Twizell
Verified Buyer
“Great delivery. Ordered a performance Air filter for my 911. Good quality product. Would definitely recommend.”
Helpful Report
Posted 3 years ago
Ralph Walker
Verified Buyer
“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Never had a problem with performance direct. Had to change my insurance over to a new vehicle last year and thought it would be a bit of a faff on.... boy was I wrong all done in around 3 minutes! Super efficient can’t fault them! :-)”
Helpful Report
Posted 3 years ago
Alyn Thomas
Verified Buyer
“Ridiculous early termination fees, on cover for 3 weeks charged in excess of 50% of years premium.”
Helpful Report
Posted 3 years ago
Janaine Davies Janaine Davies
Verified Buyer
“Still waiting for correct paperwork. Poor admin. Just hope I’ve made the right decision to insure with this company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Helpful and knowledgable service”
Helpful Report
Posted 3 years ago
Danut Plesca
Verified Buyer
“Very good”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“When I applied to renew my car insurance I had a most friendly and helpful member of staff. She took time and effort to process the renewal. Apart from that I have not had to contact your company luckily.”
Helpful Report
Posted 3 years ago
Raymond Usher Raymond Usher
Verified Buyer
“The service was good insurance to make another phone call to see where the tracking device had got to but now have and fitted”
Helpful Report
Posted 3 years ago
Tiberiu Tatu
Verified Buyer
“Highly recommended this company!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“efficient service”
Helpful Report
Posted 3 years ago
Jason Slavin
Verified Buyer
“Very good and fast service”
Helpful Report
Posted 3 years ago
Ashley Wickham
Verified Buyer
“Had a couple of problems. Charged twice for breakdown cover thought it was sorted then when money came from bank it wasn’t. But I dealt with unise, who was extremely helpful”
Helpful Report
Posted 3 years ago
Cameron Duffton
Verified Buyer
“Efficient & cost effective”
Helpful Report
Posted 3 years ago
Cornell Daley
Verified Buyer
“Great, efficient service at a very competitive price !!”
Helpful Report
Posted 3 years ago
Christopher Hobbs
Verified Buyer
“Wrong information and documents and never sent me revised ones. Asked me for lots of information and for evidence and then once provided asked for more. A right pain to deal with to be honest”
Helpful Report
Posted 3 years ago
Christopher Littmoden
Verified Buyer
“Response initially very good.Latterly my responses seem to have been ignored & my mail 'lost'. Not quite sure where I am now.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Easy to set the policy up initially. A rolling renewal works seamlessly. Excellent.”
Helpful Report
Posted 3 years ago
Performance Direct is rated 4.5 based on 2,320 reviews
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