Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,508 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor communication”

Helpful Report

Posted 9 months ago

Hi, We are sorry to hear of your negative experience. We would like to know how we can improve our contact lines. If you have anything you want to bring to our attention please leave a feedback form on our website or contact us via live chat and we will be happy to help. Kind regards, Jess Performance Direct

Posted 9 months ago

“good service”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for giving Performance Direct a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. Kind regards, Molly Performance Direct

Posted 9 months ago

“I had a quote for my classic car. The price was great. Paid and downloaded their app. All the docs are on there at the press of a button. No hassles they did the digging on NCB etc off the system so I would highly recommend the quote and purchase process. Not claimed yet and hopefully never will so I can't comment on that side but going by the front end process being very slick I would imagine the same for a claim Thanks for making it easy 👌”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our classic car insurance quote and purchase process. Kind regards, Molly Performance Direct

Posted 9 months ago

“The company are very helpul. Great customer service.”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to rate Performance Direct with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with our company. Kind regards, Molly Performance Direct

Posted 9 months ago

“Just as it should be”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your support and are thrilled to hear that we were able to meet your expectations. Kind regards, Molly Performance Direct

Posted 9 months ago

“very helpful staff good prices so far so good but haven't had to claim yet and hopefully will not have to test that part”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for taking the time to give Performance Direct a 5-star rating! We truly appreciate your kind words and recommendation. We're thrilled to hear that our staff was helpful and that our prices met your expectations. Kind regards, Molly Performance Direct

Posted 9 months ago

“Excellent value for money of all required coverages. Quick access and great follow up communications.”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your outstanding 5-star rating of Performance Direct! We truly appreciate your kind words and are delighted to hear that we provided you with excellent value for money on all required coverages. Kind regards, Molly Performance Direct

Posted 9 months ago

“So far not bad, but still have not had my guaranteed valuation”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your four-star rating of Performance Direct! We truly appreciate your feedback and are thrilled to hear that you had a positive experience so far. Kind regards, Molly Performance Direct

Posted 9 months ago

“Renew price was better than last year 10out of 10 from me”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for awarding Performance Direct with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Kind regards, Molly Performance Direct

Posted 9 months ago

“Good easy process”

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Posted 9 months ago

Hi, Thank you so much for taking the time to rate our services at Performance Direct with four stars. We greatly appreciate your feedback and support! Kind regards, Molly Performance Direct

Posted 9 months ago

“Always accurate and well priced”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with a fantastic 5-star review! We greatly appreciate your support and we're thrilled to hear that you had such a positive experience with us. Kind regards, Molly Performance Direct

Posted 9 months ago

“Quick and easy to use no difficult questions just easy to use information and service”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We greatly appreciate your feedback and are thrilled to know that our service has been quick and easy for you. Kind regards, Molly Performance Direct

Posted 9 months ago

“Echipa este de ajutor. Foarte usor de gasit ceea ce cauți. Recomand!”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your support and positive feedback. "Echipa este de ajutor. Foarte ușor de găsit ceea ce cauți. Recomand!" (The team is helpful. Very easy to find what you're looking for. Highly recommended!) We are thrilled to hear that you found our team helpful and our services easily accessible. Your recommendation means the world to us, and we are committed to providing you with exceptional service in the future as well. Once again, thank you for choosing Performance Direct and for taking the time to share your experience with us. We look forward to serving you again soon! Best regards, Molly Performance Direct

Posted 9 months ago

“Amazing service all ways there when I need them.”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your excellent 5-star rating of Performance Direct! We truly appreciate your support and feedback. It's wonderful to hear that our service has been amazing and that we have always been there for you when you needed us. Kind regards, Molly Performance Direct

Posted 9 months ago

“Sensibly priced insurance for my low mileage car”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for taking the time to leave us a 5-star rating for Performance Direct. We truly appreciate your kind words and recommendation. We are delighted to hear that our services have met your expectations and provided sensibly priced insurance for your low mileage car. Kind regards, Molly Performance Direct

Posted 9 months ago

“My review is restricted to the process of taking out policy. No comment is offered regards making a claim or customer service”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your wonderful 5-star rating of Performance Direct! We appreciate your feedback on the process of taking out a policy. Your review is greatly valued, and we are thrilled to hear that you had a positive experience with us. Kind regards, Molly Performance Direct

Posted 9 months ago

“Excellent level of cover and competative premium. Staff are very friendly and competant.”

Helpful Report

Posted 9 months ago

Hi, Thank you so much, Ian, for giving Performance Direct a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you found our level of cover excellent and the premium to be competitive. Our team takes pride in being friendly and competent, and we are glad it reflected in your experience. Thank you once again for choosing Performance Direct! Kind regards, Molly Performance Direct

Posted 9 months ago

“Very good value for my performance vehicle only time will tell if I need to claim but they are a broker and my policy is with Aviva”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for awarding Performance Direct with a fantastic 5-star rating! We truly appreciate your kind feedback. We're delighted to hear that our services have been of great value for your performance vehicle. Kind regards, Molly Performance Direct

Posted 9 months ago

“I changed insurers to Performance Direct, they offered a great policy at a great price.”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and are thrilled that you decided to switch insurers to us. We are delighted to hear that we were able to provide you with a great policy at a great price. Kind regards, Molly Performance Direct

Posted 9 months ago

“Don't know your reaction when something happens,so far have not had any problems, only want to say why there is no communication if nothing happens to the car,for example need a broushur showing your com pany activity and kinds of your cover........”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing this review with us, all policy documents and company information is available to you in your customer account. Every contact method is accessible in there too inclusive of phone numbers, live chat and email addresses. If you have any concerns or you are unable to access your account that provides all this please contact us via live chat on our website and we will be able to assist. Kind regards, Jess Performance Direct

Posted 9 months ago

Performance Direct is rated 4.5 based on 2,508 reviews