Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,396 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far not bad, but still have not had my guaranteed valuation”

Helpful Report

Posted 6 months ago

Hi, Thank you so much for your four-star rating of Performance Direct! We truly appreciate your feedback and are thrilled to hear that you had a positive experience so far. Kind regards, Molly Performance Direct

Posted 6 months ago

“Good easy process”

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Posted 7 months ago

Hi, Thank you so much for taking the time to rate our services at Performance Direct with four stars. We greatly appreciate your feedback and support! Kind regards, Molly Performance Direct

Posted 7 months ago

“Everything went smoothly online easy enough to download the insurance certificate and documents. But I did have problems printing them out, some text came out as light grey, almost unreadable. One phone call and they were put in the to me, first class service.”

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Posted 7 months ago

Hi, Thank you so much for taking the time to leave us a wonderful 4-star rating for Performance Direct. We truly appreciate your feedback. We are glad to hear that your overall experience with us went smoothly online and that you found downloading the insurance certificate and documents to be easy. Kind regards, Molly Performance Direct

Posted 7 months ago

“Service was ok but some difficulties were initially experienced accessing my policy details on line.”

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Posted 7 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We appreciate your feedback and are glad to hear that you found our service to be satisfactory. Kind regards, Molly Performance Direct

Posted 7 months ago

“So far so good. Got the best price for my insurance renewal with these guys. 4 stars as I haven't needed to claim, so I don't know for sure how good they are. Hopefully I won't need to. I did report 2 minor problems with my policy which I was told would make no difference and that the operative would correct in August. I received an email to the same, but still no confirmation of the correction being made. Again adding to the rating of 4 stars 🌟”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We really appreciate your kind feedback and are thrilled to hear that you found the best price for your insurance renewal with us. Kind Regards Jon Performance Direct

Posted 8 months ago

“Very good price 👌”

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Posted 8 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We truly appreciate your feedback and support. It's great to hear that you found our prices to be very good. We strive to provide our customers with excellent service and competitive prices, and your kind words mean a lot to us. Kind regards, Molly Performance Direct

Posted 8 months ago

“Good price. Beat my renewal with last company well done”

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Posted 8 months ago

Hi, Thank you so much, Ian, for your fantastic 4-star rating of Performance Direct! We sincerely appreciate your feedback and are thrilled to hear that we were able to provide you with a good price that beat your previous company's renewal. Kind regards, Molly Performance Direct

Posted 8 months ago

“Renewal process was fine other than having to search in the attached documents to find the renewal premium. It could have been communicated in the headline emails / texts rather than just in the schedule document.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to rate Performance Direct with 4 stars. We truly appreciate your feedback and are glad to hear that you had a positive experience with the renewal process. We apologize for any inconvenience caused by having to search for the renewal premium in the attached documents. Your suggestion of including this information in the headline emails/texts is noted and will be taken into consideration for future improvements. Kind regards, Molly Performance Direct

Posted 8 months ago

“Price went up £70% but still competitive. Noted that broker commission was £30% of the total cost.”

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Posted 9 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your feedback and can confirms it has been passed onto the appropriate department managers. Kind regards, Molly Performance Direct

Posted 9 months ago

“Just an issue with wrong details on paperwork, soon sorted. Like the idea of having all details in an app on my phone in case of emergency.”

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Posted 9 months ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct! We truly appreciate your feedback. We're glad to hear that you found our service satisfactory. We apologize for the issue with the paperwork, but we're pleased that it was quickly resolved. Kind regards, Molly Performance Direct

Posted 9 months ago

“Fast efficient and good price”

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Posted 9 months ago

Hi, Thank you so much for giving Performance Direct a four-star rating! We truly appreciate your feedback and are delighted to hear that you found our service to be fast, efficient, and offering a good price. Kind regards, Molly Performance Direct

Posted 9 months ago

“Good price.”

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Posted 9 months ago

Hi, Thank you for taking the time to give Performance Direct a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our prices to be good. Your satisfaction is our top priority, and we are committed to providing excellent service at competitive rates. Kind regards, Molly Performance Direct

Posted 9 months ago

“The only criticism I’d like to make is I found it a little bit annoying that My note claim bonus record was difficult to find from my previous insurer after numerous emails. I finally managed to find the insurer and forward my details to the company apart from that I’mhappy with the services provided.”

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Posted 9 months ago

Hi, Thank you for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your feedback and are delighted to hear that you have been satisfied with our services. Kind regards, Molly Performance Direct

Posted 9 months ago

“Everything was straight forward.”

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Posted 9 months ago

Hi, Thank you so much for awarding Performance Direct with a fantastic 4-star rating! We truly appreciate your kind feedback and your support. Our team works hard to ensure that our customers have a smooth and hassle-free experience, and it's always delightful to hear when we've succeeded. Kind regards, Molly Performance Direct

Posted 9 months ago

“After a long queue to get through on the phone, the service was excellent. I think I spoke to a lady called Linda who was very competent and explained everything I needed.”

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Posted 9 months ago

Hi, Thank you, for your 4-star rating of Performance Direct! We appreciate your feedback and are thrilled to hear that you found our service excellent. We apologize for the long queue you experienced on the phone, but we're glad that Linda, our competent representative, was able to assist you and explain everything you needed. Kind regards, Molly Performance Direct

Posted 9 months ago

“Very good and efficient and clear information.”

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Posted 9 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your feedback and are thrilled to hear that our services were very good and efficient with clear information. Kind regards, Molly Performance Direct

Posted 9 months ago

“good price and service never had to use the claim department and hopefully never bwill”

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Posted 9 months ago

Hi, Thank you so much for your positive review of Performance Direct. We truly appreciate your feedback and are thrilled to hear that you found our services to be of good quality and reasonably priced. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Kind Regards Jon Performance Direct

Posted 9 months ago

“Always been very pleased with your service”

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Posted 9 months ago

Hi, Thank you so much for awarding Performance Direct with a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you have always been pleased with our service. Our team works tirelessly to ensure that we provide the best customer experience possible, so your kind words mean a lot to us. Kind regards, Molly Performance Direct

Posted 9 months ago

“Very copetitive prices.”

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Posted 9 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We truly appreciate your feedback and support. We are thrilled to hear that you found our prices to be very competitive. At Performance Direct, we strive to offer our customers the best possible rates without compromising on quality or customer service. Your satisfaction is our top priority, and we're delighted to know that we hit the mark. Kind regards, Molly Performance Direct

Posted 9 months ago

“Really easy to deal with online, documents arrived electronically! The only reason not given 5 stars is that you only find out how good your insurer really is when you need to make a claim”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for your 4-star rating of Performance Direct. We are thrilled to hear that you found our online process easy to use and that your documents were promptly delivered electronically. We appreciate your honesty in not awarding us a perfect score, as we also believe that the true measure of an insurer's quality is revealed when it comes to making a claim. We thank you for choosing our services. Kind Regards, Molly Performance Direct

Posted 9 months ago

Performance Direct is rated 4.5 based on 2,396 reviews